Teramind

Pros

Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to:
1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow
2. We monitor clock in / out performances. There is a tendency for people to clock in when working from home and simply not work for the first 30 to 60 minutes.
3. When we spot a productivity opportunity we can go back to the exact time and employee and watch their recorded video. We have used these videos during performance reviews.
4. The recorded videos can also be used to provide training on what we call EIO's (efficiency improvement opportunities). For example, a user spends 4 hours working on 100 items. The user was not using a series of hot keys programmed into our software. We took the video and showed a before and after. After user worked 130 items in 4 hours.
5. Teramind has an automated alert system that can be customized for many things but is robust even out of the box. It monitors for key website usage (monster.com/indeed/etc) and will let you know if your personnel are looking for other jobs. It monitors for file uploads, unauthorized printing, and more.
6. We are successfully using Teramind to satisfy SOC2 DLP (data loss prevention) audit requirements.
Needless to say we LOVE it!

Cons

When we were using the hosted version:
The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees logon to it where we do not want this behavior. Instead, my suggestion is it creates a profile for each employee and track's their usage across ALL devices they log on to.

Now that we use our own internal server:
Teramind tracks by actual device and not by user so the licensing application issue no longer exists however, we still have many duplicate employees as it still creates a duplicate each time they logon to a different device.

Pros

You can select invisible installation or visible, depending on your needs. You can see the employees' screens in real time.

Cons

It's pretty expensive, and for more monitoring options you have to pay even more.

Alternatives Considered

Reasons for Switching to Teramind

Pros

Lots of features, security features, screen recording

Cons

Bad UI, not flexible, bad customer support, lots of features I don't need etc.

Alternatives Considered

Reasons for Choosing Teramind

Switched From

Pros

It works well when it is working. We have an issue that makes it go down often and it is a pain to look at things when it lapses.

Cons

The lapses when the software goes down makes it hard to use consistently.

Pros

Teramind impressed me with its standout features that revolutionized our employee monitoring experience. The powerful monitoring capabilities provided real-time insights into employee activities, helping us enhance productivity and security. The ability to track and analyze user behavior allowed us to identify potential risks and mitigate them proactively. The customizable alerts and automated actions streamlined our workflow, ensuring prompt response to any policy violations. The comprehensive reporting and analytics provided valuable data for optimizing processes and making informed decisions. Teramind has become an indispensable tool for efficient and secure employee monitoring.

Cons

While Teramind offers robust employee monitoring capabilities, there were a few areas that left room for improvement. One drawback was the complexity of the platform, which required a learning curve to fully utilize its features. The interface, while functional, could benefit from a more modern and user-friendly design. The pricing structure felt a bit on the higher side compared to some alternatives. Additionally, the system occasionally experienced performance lags, impacting real-time monitoring. Despite these limitations, Teramind remains a powerful employee monitoring solution with valuable features, but it could benefit from addressing these areas for enhancement.

Alternatives Considered

Reasons for Switching to Teramind

Pros

The product is very powerful yet is very easy to administer. I really like the fact that it can be used surreptitiously to monitor behavior, but also used to monitor user productivity.

Cons

This product is not the least expensive option, however, when you factor in all the features it provides, it is worth it.

Alternatives Considered

Reasons for Switching to Teramind

Pros

This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners.

Cons

It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours.

Pros

The platform seems to be the most advanced from what we have seen however we have not been able to use it fully or properly since it has not tracked time or tasks properly since day one.

Cons

Buyer beware. The platform is very advanced from the looks of it but since I have signed up 2 weeks ago, the system hasn't tracked time or tasks properly and after spending hours on remote sessions, chat and email support, the system is still not working and when I request additional support they have nor record of all of the tickets, meetings, etc. As a new customer, this experience has been horrible. Again the platform may be advanced but all that technology doesn't do any good if you can't use it and support can't support you.

Alternatives Considered

Reasons for Choosing Teramind

Switched From

Reasons for Switching to Teramind

Pros

screen recording, web n apps monitoring, system logs

Cons

time doctor has not feature of hiding log out access from clients, so clients log out time doctor according to their will which is not good technique for monitoring tool. tera mind is providing these feature in their apps

Pros

Easy to look at a glance at what is being monitored
Functionality is easy to get around
Has a great GUI.

Cons

It would be good to drill down to a specific time as opposed to date. It can take a few pages to get to a specific time in a day to check on something.

Alternatives Considered

Reasons for Switching to Teramind

Pros

The ability to monitor and track with a variety of useful tools the approach and actions of employees with sensitive information.

The option to set alerts and actions automatically when violating information security rules by an employee. It is excellent, saves resources and enables control and peace of mind with sensitive information.

Receiving an indication of working time on different software enables me and the CEO to monitor employee productivity, along with an examination of the efficiency of the software with which they work.

These tools allows me to detect waste of time by employees and wasting company resources.

Cons

Remote control is not good enough, I think improvement in the feature will make the product excellent and save me the need for a third-party solution for remote control and employee support.

There is a need to improve:
Remote controlled graphics.
Speed and delay time.
Enable, choice whether to notify the user about remote control or not.
Transfer file to remote control screen.

I think there should be several different price packages,
To enable selection when not all functions are used. and by that allow to reducing costs.

Pros

It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email.

Cons

There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features.

Pros

I like it when it records videos of the screen activities of our remote employees. It just gives us more peace of mind about what they are all doing throughout the day at work.

Cons

What I don't really like about it is just it constantly gets disconnected. Maybe cause of the bandwidth issues as the system captures videos of all your screen activities, so it would constantly reboot and all just to make sure all recorded videos are uploaded on the server.

Pros

Service is great

Cons

nothing ,did not have any problems since I started using it.

Pros

The live screen viewing, and strokes recording

Cons

it doesn't work well on mac computers.

Pros

If you have employees that work remotely and you want to track their work this is the right thing for you

Cons

this is really a great software. you can view your employees live screen which is the best feature of all

Pros

My favourite part about this program is the ability to monitor activity and put rules on accounts to notify you if a rule is broken.

Cons

this program was a bit costly for us and there was times that we would not be able to see the activity for some reason.

Pros

Ease to use, to get report, easy to monitor activities on the video function.
It does not make the users computer slow and they never notice when they are getting monitored

Cons

I had some problems at the beginning setting up the Behavior rules but after a couple of trial and error I was able to figured out

Pros

I thought that the feature set was really robust and it had a cool interface. This was one of my first experiences with this kind of software and it was enjoyable.

Cons

The interface is a bit overwhelming in terms of the number of features. I was looking for software that could integrate with payroll and I don't believe it had this.

Pros

We like the dashboard features and the productivity metric features. We like the segregation of the different metrics you can watch so you can easily find what you're looking for. The alerts also seem to be well set up out of the box.

Cons

Problems seem to happen a lot, which we understand about software, but every time we bring to the attention of support, we get "we're aware of this and working on it"... Well, why aren't we getting notified about the issues when they happen, and why do they take so long to fix?

Pros

Great reporting capability and very easy to install and setup.
The ability to get email notification reports really help you to stay on top of your employee's.

Pros

It is as easy as setting up a new email address. Rest is all done on a few clicks.

Support system is what should be for every company. Highly recommended for everyone.

Cons

There isn't anything i found to be of a con. So far I am satisfied with the company.

Alternatives Considered

Switched From

Pros

Teramind DLP is awesome. We are very happy to have it. The most all-in-one monitoring and SECURITY system if you know what are you doing. Thank you

Cons

-Simple to use
-Powerful policy & rules editor
-Smooth user experience

Pros

It provides a comprehensive view of what is going on in our business and allows us to configure it to deliver productivity metrics that we rely on.

Cons

It created some conflicts in unexpected places that took some time, and very good customer support to sort out.

Pros

Teramid seems an excellent tool, since its functionality is effective and very fluid, I like it because it allows me to monitor remotely and has the ability to record videos easily.

Cons

The only thing I do not like this tool is that when I try to log in, it is a bit slow the procedure, as it tries to recover my password and has complicated functions for beginners.

Pros

1. the dasboard is frendly.
2.-Creation of policies and rules is very easy.
3.-the time worked and the log's is easy to see.

Cons

1.-I did not see if you can take the alert system to an email.
2.-I ask, the log's could be stored in a SIEM (Security Information and Event Management)

Pros

It records user activity very effectively and give alerts as per policies set

Cons

cloud module cannot be integrated with any took or with AD

Pros

Teramind has been of great help to some of our sub-departments. Tracking and monitoring employee activity has never been easier. With our busy schedules and constant distractions, it is important to keep track of progress and how things are going with every one on the team. Teramind also provides extensive
user behavior analytics, which is another great feature we periodically use.

Cons

Not many negative things I can say about Teramind at this point. Make sure to use a good connection.

Pros

I think Teramind is the only solution that provied all the features that i searched in a solution like this. The best feature certainly is the video recording and live video streamming. I cannot find that feature in any other solution, and while it is available on Teramind, it provides even more that i was looking for, like remote control of the monitored machines and 6 months of video recording saved on cloud, for EACH monitored computer.

Cons

It is an expensive software. Even choosing the on-premise version (which should be the cheaper option), it costs a lot. I think they could lower the price, so they can sell more.

Alternatives Considered

Reasons for Switching to Teramind

Pros

The functionality is superb. The ability to create custom scripts per employee has made security and data protection much easier. The in depth reporting means we can issue regular management reports to our customers board of directors with ease. All information is available with a few clicks in a clean and clear dashboard. The quality of the development really shows.

Cons

On occasion it is unable to show some of the data for a few hours / day. It doesn't always happen, but when it does it a bit annoying. It doesn't cause too many problems as the same data is shown in different formats so there is always a work around.

Pros

Teramind is a very comprehensive monitoring system that has plenty of functionality and customization. If you have plenty of employees, or want to implement a monitoring/tech security application, I would say Teramind is your best bet, if not top 3.

The support is definitely knowledgeable in regards to their product which I can appreciate.

Bottom line is, with the extensive customization, alert options, and security features, I would recommend Teramind to employers looking to better control how their employees interact with company resources/technology.

Cons

It can be a bit daunting if you are new to tools of the sort, and monitoring in general. The massive customization, especially with alerts, requires a decent amount of system knowledge, both Teramind & OS.

Pros

Very easy to use!
friendly"!
I love the layout and how its organized.
it gives you real data!
its has given us the proteccion that we need!

Cons

For the mac integration there are more funcitons to be added like the pc version!
the downloading of the videos takes time and sometime there are issues.

Pros

The software has great features and is very easy to implement and use. When you get so many features, the high price seems justifiable.

Cons

The customer support is really bad. I purchased the licenses mainly for its video recording feature but since last one month, I am not able to view old recordings. I can see only a week old recordings. It has been a month since ticket has been raised but they don't care to respond. And when they do, they just say the devs are working on it. So if you face any issue, only god may help you.

Pros

Teramind is helping us tremendously to measure employee time efficiency and effectiveness.

Cons

Sometimes the recording agent slows computers down.

Pros

The interface looks very good and the level of detail you can get access to makes this a great bit of software for tracking staff.

The ability to view a users system live is a great tool.
I loved the idea of email tracking

Cons

I was very excited about the email tracking but after testing this out multiple times and contacting support turns out they don't support multiple features like this on a mac

Mac not supported

Network monitoring
Emails
File Transfers
Behavior Rules

Didn't see one mention of this on their website so wasted 1 hour setting this up.

Pros

Most impactful that many other monitoring software don't have is the live remote viewing, and ability to take control of the remote screen. This helps with training.

Cons

We had this software installed on one of our employee's computer which was a MAC. The software did not work at all.

Pros

The software gives me a peek into the day of a user that needs monitoring

Cons

It is a little clunky, A little hard to navigate through.

Pros

The system offers a very proactive and detailed monitoring platform which quite frankly, is absolutely fantastic. We use lots of monitoring systems such as email motoring and IP monitoring however, since we've started using Teramind we have no need to switch between different systems, Teramind monitors everything from emails to websites and keystrokes.

Cons

The system is rather complicated to install, and small changes to the computer can sometimes cause the system to stop monitoring however, the tech team are always on hand to help out.

Pros

Teramind was one of the first monitoring tools I used and I am truly delighted. It works well, it has a very good global trackin, and many functions within its platform.

Cons

I did not finish delving into the employee section, since I found a fairly complete tool in this regard.

Pros

That it has live viewing of the employees screens, and not only screenshots.

Cons

I don't know of any cons for this. The only thing with most of these software is that once the computer disconnects from the internet you lose control.

Pros

the live viewing and remote control option, helps training

Cons

there are issues with this software when the remote computer is a mac

Pros

This software has the option of live viewing and that helps training new employees. It has keystroke tracking to see every click.

Cons

The price! It's pretty expensive, the yearly fee for 5 licenses.

Pros

We have been using Teramind to prevent under billing in our salon for the past year. It is the best solution I had found in the market. It recorded all our billing activity so that in case of a issue we were able to asses what went wrong where. It also brought productivity up as we could monitor the access of non work related websites.

Cons

Sad to say that we no longer use Teramind as it has a min requirement of 5 licenses but we have only one system to monitor. It is not friendly for small scale businesses who still face the issues that other businesses have. Would be nice to see a single user solution in the future.

Pros

Auto calculation of productivity on the basis of classification of the software was good.

Cons

but in some antivirus, it is detected as the virus and also with that, there are issues in deleting and adding the system deleting the system even you removed the software from the system but cannot re-add it and there is a lot of manual work in order to check the productivity and you cannot see the login log out time properly as the customization of reports is not possible.

Pros

Easy to use and monitor activities, I like the privacy features of the software as well
Performance review is easy as well as tracking activities done hence improve productivity

Cons

The costing for five user for my small organization, they can increase number of users or consider the chargers. We can get a free version for 30 days so as to recommend the s/w to others

Pros

We've been with Teramind for over 4 years and have seen significant improvements. We are happy to have invested in this platform.

Cons

Nothing I would say negative about it. Just looking forward to seeing a slightly faster method for installing it on our workstations.

Pros

We love that we can Remote control, view, and setup triggers for employee actions. It really helps us know what they are doing on a daily basis

Cons

It is somewhat confusing to set up the triggers that gauge productivity. Maybe some guidance when setting up would be helpful!

Pros

This product is so easy to use and so great. You can see your employees screen live which is the best feature

Cons

I really like everything about this software. You can always check if your employees screen is active