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About Textedly
Textedly is a cloud-based SMS marketing tool for businesses of all sizes.
The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks.
Textedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have.
Textedly is priced on a per-month subscription basis.
Textedly pricing
Textedly has a free version and offers a free trial. Textedly paid version starts at USD 38.00/month.
Starting Price:
USD 38.00/month
Free Version:
Yes
Free trial:
Yes
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Textedly Reviews
Feature rating
5 reviews of 349
View all reviews
Stephani
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 17/07/2018
Textedly has provided an easy way to get important information to Customers and business Teams.
An effective way to communicate with Customers and Teams.
Pros
After trying several similar programs, Textedly stood out in Customer service, value and ease of use.
The system is clean, easy to use and organized in an intuitive fashion. It is very user friendly.
The Customer Service is responsive, helpful and accommodating.
The Plans are set to meet the needs of users of all levels.
Good product, good service, good value.
Cons
The only thing I would like is an app but they've focused on a good product at a good price and back it with good service so I've learned to adapt to not having an app for it.
Matt
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 05/12/2019
It's the one I chose for a reason
Quite good. They were very helpful early on. Since then, it's been an easy platform to use.
Pros
The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.
Cons
There's really not much I don't like. I suppose the layout of the platform itself could be a little better, but that's just personal preference.
Alternatives Considered
SimpleTextingReasons for Switching to Textedly
The customer support answered all of my questions quickly.
Sasha
- Industry: Sports
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
4
Features
2
Ease of Use
2
Customer Support
5
2
Reviewed on 23/04/2022
Giving 2 stars for lack of flexibility for customers.
Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers.
Pros
I like the price for the service and i`m impressed with a delivery rate. Good job!
Cons
-Problem is you need to pay for keywords that you are not going to use in the next month. For example: I have a fresh list of customers every month and i need to create new keywords with new lists attached to them, but.....as per Textedly advise if "i remove a subscriber from a keyword, there is no way to resubscribe them on your end, even if you create a new keyword" and "We do not recommend deleting your keyword as it will delete all of your message data. It is best to keep your data in the event you are involved in a Telephone Consumer Protection Act (TCPA) legal matter. Penalties are $500 to $1,500 for each text message violation that you sent".
So, why customer needs to pay for keywords he will never use in the future?.
-Another difficulty for me was a lack of simplicity of platform usage and i need to communicate with a customer service and wait for the answer in order to solve technical issues or receive answers on my questions which i couldn`t find in QA section of Textedly.
Nikola
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for Free Trial
-
Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4
4
Reviewed on 15/03/2021
A bit too expensive for my needs
Pros
It's great that users can try the product on a free trial (no card required).
Cons
I have limited credits that come with the purchase, I'd prefer to pay as I go.
Switched From
EmittoReasons for Switching to Textedly
I just wanted to try the product on a free trial.
Verified Reviewer
- Industry: Events Services
- Company size: 51–200 Employees
- Used for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/02/2019
One of the best sms texting and marketing services
We’ve had an excellent experience with textedly and have come to trust them over the years we’ve used them for our important group communications.
Pros
I love how reliable and easy to use Textedly’s web dashboard is. Things are well though out and easy to find. The feature set has everything we need including the ability to bulk import, schedule messages, and even attach photos. It doesn’t require any of our end users to instal anything like WhatsApp and requires no special training for those receiving messages. We use it for group messaging large numbers of volunteers. The pricing is super fair and the customer service is excellent. I’ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs.
Cons
In order to bulk import textedly has to approve your account and it’s best you sign up with a domain email if you want to import via csv a list of contacts. However they do this in order to reduce the likelihood of getting their short code flagged as spam and this helps to ensure the reliability of sms messages getting delivered reliably. So in truth this is a positive thing. Just requires some manual verification to get approved for it. But customer service is fast to get it done. I’d suggest that maybe they could have someone available via email on the weekends who could enable this feature in case a user signs up late in the week and needs to enable the feature asap. But not a huge deal.
