--- description: Review of Service Management Enterprise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Service Management Enterprise | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Inventory Management Software](/directory/4490/inventory-management/software) > [Service Management Enterprise](/software/156385/service-management-enterprise) # Service Management Enterprise Canonical: https://www.softwareadvice.com.au/software/156385/service-management-enterprise Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/156385/service-management-enterprise?page=2) > Service Management Enterprise (SME) is designed to help small to medium-sized service companies manage customers, staff schedules, maintenance, inventory, and more. Its sales prospecting module provides comprehensive tools to stay on top of prospects and proposals, helping users compile daily and weekly reports with ease. The software's contact organization system ensures that opportunities, sales leads, bids, and proposals are efficiently tracked while staying organized and easily accessible. Service Management Enterprise's built-in CRM module is designed to store customer records and history while allowing users to set follow-ups, reminders, and notifications. Moreover, the QuickBooks integration module synchronizes detailed information on each customer, a feature that enables seamless tracking of contracts, billing information, and invoice history. The customer maintenance contracts module helps users negotiate and schedule service contracts and repair work, while the inventory module features detailed tracking of inventory with prices, descriptions, vendor information, purchase order history, and more. With SME Complete, users can manage service calls, installations, and product orders with its work order module. Scheduling and viewing technician availability is also made easy through the software's dispatch control tool and calendar. > > Verdict: Rated **4.2/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 13 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: High 5 Software - **Founded**: 1989 ## Commercial Context - **Starting Price**: USD 1,200.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time company charge, starting at $995. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting Integration - Activity Tracking - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Calendar Management - Contact Database - Contact Management - Contract/License Management - Customer Database - Customer History - Customer Management - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Digital Signature ## Integrations (3 total) - QuickBooks Online Advanced - QuickBooks Time - ServiceNow ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Inventory Management Software](https://www.softwareadvice.com.au/directory/4490/inventory-management/software) ## Related Categories - [Inventory Management Software](https://www.softwareadvice.com.au/directory/4490/inventory-management/software) - [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software) - [Security Installer Software](https://www.softwareadvice.com.au/directory/4189/security-system-installer/software) ## Alternatives 1. [mHelpDesk](https://www.softwareadvice.com.au/software/23923/mhelpdesk) — 4.3/5 (823 reviews) 2. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) 3. [Simpro](https://www.softwareadvice.com.au/software/154441/simpro-enterprise) — 4.0/5 (145 reviews) 4. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 5. [Quickbase](https://www.softwareadvice.com.au/software/100934/quick-base) — 4.4/5 (327 reviews) ## Reviews ### "SME user" — 4.0/5 > **Carol** | *7 December 2021* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: I like having most of the information needed for each customer stored all in one place. > > **Cons**: Upgrades tend to remove features we like. I don't like the yearly contract pricing. It is way to high for the small struggling business. > > I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports. ----- ### "SME for CRM Program" — 4.0/5 > **Carla** | *13 December 2021* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The ability to customize reports to use for internal invoices > > **Cons**: the laborious process to change the text in custom reports > > The support staff is awesome and always willing to help. ----- ### "Very poor customer service, Very poor follow thru from SME" — 2.0/5 > **Greg** | *11 December 2017* | Construction > > **Pros**: The features are great. Once you learn how to navigate it becomes easier to work with. The features is what sold me on the software > > **Cons**: I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software. > > Not a lot because of the very bad customer service \! ----- ### "Good system for Good Value" — 4.0/5 > **Claudia** | *14 December 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Great service software integration across modules > > **Cons**: Universal customer or equipment updates not easily done or available at all. Updates can be tedious and clunky. > > Very good overall ----- ### "Has Served our Needs as a Small Business" — 4.0/5 > **John** | *20 December 2021* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: Relatively easy to use, great for every needs of a service based company > > **Cons**: Had a few challenges with Quickbooks integration initially, but seems to be working fine now. > > We started the business with High 5 and still use it 8 years later. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/156385/service-management-enterprise?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/156385/service-management-enterprise) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data