--- description: Review of The Service Program Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: The Service Program | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [The Service Program](/software/156772/the-service-program) # The Service Program Canonical: https://www.softwareadvice.com.au/software/156772/the-service-program Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/156772/the-service-program?page=2) > The Service Program is a handyman solution designed to help businesses in the lawn care, HVAC, plumbing, construction, pest control, and other sectors streamline processes related to route management, equipment tracking, employee communication and more. Customers can use the online portal to request services, make payments and view prices, improving overall satisfaction and retention rates. The Service Program allows managers to monitor equipment's repair history by creating custom lists and set up recurring tasks according to organizational requirements. Supervisors can schedule work orders, track inventory and generate quotes or invoices with brand logo. Additionally, technicians can scan QR codes to access customer information, attach images to invoices and capture clients' signature. The Service Program facilitates integration with QuickBooks, which helps businesses automatically synchronize data across systems. The product is available on monthly or annual subscriptions and support is extended via phone, email and other online measures. > > Verdict: Rated **4.6/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 59 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Westrom Software - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 99.95 - **Pricing model**: Per User - **Pricing Details**: Subscription plan pricing: One user = $49.95 per month, plus $249 download fee Two users = $69.95 per month, plus $349 download fee Three users = $89.95 per month, plus $449 download fee Five users = $109.95 per month, plus $649 download fee Ten users = $199.95 per month, plus $1200 download fee (Mobile solution can be added to the above for $49.95 per month, supporting up to 14 iPhone and/or Android devices) Purchase plan pricing: One user = $2095 Two users = $$2595 Three users = $3095 Five users = $3595 Ten users = $4295 (Mobile solution can be added to the above for $49.95 per month, supporting up to 14 iPhone and/or Android devices) Extras: Customer portal = $49.95 per month Custom branded app = $199 Customization = $400 Personal training = $199 - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Asset Lifecycle Management - Assignment Management - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Checklists - Chemical Usage Tracking ## Integrations (4 total) - QuickBooks Desktop - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) ## Related Categories - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software) - [Landscape Software](https://www.softwareadvice.com.au/directory/4195/landscaping/software) - [Equipment Maintenance Software](https://www.softwareadvice.com.au/directory/405/equipment-maintenance/software) - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) ## Alternatives 1. [Skimmer](https://www.softwareadvice.com.au/software/89281/skimmer) — 4.9/5 (226 reviews) 2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1440 reviews) 3. [ServiceWorks](https://www.softwareadvice.com.au/software/148975/serviceworks) — 3.6/5 (115 reviews) 4. [Synchroteam](https://www.softwareadvice.com.au/software/14400/synchroteam) — 4.4/5 (95 reviews) 5. [Verizon Connect](https://www.softwareadvice.com.au/software/373568/verizon-connect) — 3.2/5 (942 reviews) ## Reviews ### "Excellent software for our industry" — 5.0/5 > **Robin** | *16 July 2019* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: This software is so easy to navigate through on a daily basis. We have a Portable Toilet company and tried another software first that we were not happy with, found Service Program and we are so glad we did. This software makes our job easy, also the technical support is outstanding. > > **Cons**: I wish there was a way to have electronic signature for quotes, work tickets and task. ----- ### "Using TSP since 2009" — 5.0/5 > **Tom** | *22 September 2023* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Easy to keep track of jobs and do billing > > **Cons**: Task history on mobile devices could be more robust ----- ### "Waste of time and money" — 1.0/5 > **Marie** | *14 March 2019* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing, the program did not route like I had been told that it would. It also had to invoice errors when crossing into Quickbooks. The salesman had made promises regarding the refund that he did not uphold. > > **Cons**: The program did not route the week like I had been told that it would. It also had invoicing errors when crossing in to Quickbooks. I spent several hours inputting data and ultimately the program did not fit the needs I wanted. It was a waste of time and money. > > I am very dissatisfied with my experience with the program. I would not recommend it to anyone. ----- ### "Technical Support is Absolutely the BEST" — 4.0/5 > **Marlene** | *23 May 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It has many features. If a feature isn't perfect there is usually a workaround. The technical support team helps modify features if possible or if not, explains options. I can't say enough about the support. You can talk to an actual person every day during a designated time. You can email questions and receive a response in a reasonable timeframe. There is a website with many tutorials. The support makes the software GREAT. I don't care how good a product is, if you don't have good support, it's not a good product. This software has the VERY BEST SUPPORT EVER\! > > **Cons**: I would like a help section catalog where you could type your question and suggestions/solutions would pop up. Although there are training videos and they are great, sometime I need more specific answers. However, an email to support gives me my answers :) > > Very very positive\!\!\! ----- ### "Great Support" — 5.0/5 > **Patrick** | *10 August 2018* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company\! They are great. > > **Cons**: System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out. > > Their customer support is the bomb\! They are always pleasant and helpful\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/156772/the-service-program?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/156772/the-service-program) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data