--- description: Review of springbig Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: springbig | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [springbig](/software/157165/springbig) # springbig Canonical: https://www.softwareadvice.com.au/software/157165/springbig Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/157165/springbig?page=2) > springbig dispensary CRM is a cloud-based customer relationship management solution designed to help cannabis dispensaries capture customer data for improving sales and marketing strategies. The platform assists businesses with creating automated workflows and configuring event-based triggers based on customer behaviour to improve lead conversion rate. springbig dispensary CRM supports integration with the existing point of sale (POS) system to automatically collect data and streamline the transactions processing operations. Additionally, users can gain insight into marketing campaigns via reports and analytics to facilitate decision-making processes across the organization. springbig dispensary CRM’s pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **3.1/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.1/5** | 14 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.2/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: springbig ## Commercial Context - **Starting Price**: USD 600.00 - **Pricing model**: Usage Based - **Pricing Details**: Pricing is based on the amount of text messages sent - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Tracking - Alerts/Notifications - Automated Responses - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Communication Management - Contact Database - Contact Management - Customer Segmentation - Customer Surveys - Customisable Branding - Customizable Templates - Email Marketing - Engagement Tracking - Gift Card Management - Interaction Tracking ## Integrations (13 total) - Adilas - BLAZE - Dispense - Dutchie - Enlighten - Flowhub - GreenLine - Greenbits - Greenline - Headset - I Heart Jane - MJ Platform - Onfleet ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) - [AI Marketing Tools](https://www.softwareadvice.com.au/directory/4615/ai-marketing-tools/software) ## Alternatives 1. [Mailchimp](https://www.softwareadvice.com.au/software/111921/mailchimp) — 4.5/5 (17572 reviews) 2. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (702 reviews) 3. [Denser AI](https://www.softwareadvice.com.au/software/442914/denser-ai) — 5.0/5 (31 reviews) 4. [Brand24](https://www.softwareadvice.com.au/software/24347/brand24) — 4.7/5 (254 reviews) 5. [Insider One](https://www.softwareadvice.com.au/software/471891/InOne) — 4.8/5 (17 reviews) ## Reviews ### "Sprung off SpringBig" — 4.0/5 > **Jenessa** | *18 October 2022* | Capital Markets | Recommendation rating: 8.0/10 > > **Pros**: The system is easy to learn/use\! Once I was taught once it was really intuitive the next time I needed to use it\! I love that is has different picture option to change up what customers are receiving\! My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when\! > > **Cons**: I would love a mobile version where I could pull up the click rate optics\! Or maybe even just a daily or weekly report of how texting went. I think that knowing is really helpful but I don't always remember to go check after I've sent the message. It would be great to get an update on how it went after it has been out for a few hours ----- ### "Switch to SpringBig" — 5.0/5 > **Melissa** | *30 June 2022* | Retail | Recommendation rating: 7.0/10 > > **Pros**: SpringBig gives us a lot of options our old SMS system did not. It is much easier to format messages and insert images. We can also target way more groups now. And the customer service is top notch. > > **Cons**: We can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close. ----- ### "Overcharging for terrible deliverability" — 1.0/5 > **Melanie** | *7 April 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Email worked fine but nothing spectacular. The loyalty works but most POS systems include loyalty. > > **Cons**: After working with them for 3 years the bills surged from $300-600 to $1600-$2200. When I contested it, they told me it was due to using emojis in the “stash board”. However, their credit tracker did not increase as we added them. I showed them the screenshots. While on the same call, the rep showed me the deliverability and it was abysmal. Not only was I being overcharged but the texts only delivered to 12% of customers. They came back and told me everything is “functioning as it should”. Refused to correct the issue, refund or credit. > > Abhorrent, awful. Run away\! No resukts, over charging and unethical. ----- ### "My Springbig Review" — 4.0/5 > **Kenneth Matt** | *6 July 2022* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the multitude of options as well as the customer service our rep \[SENSITIVE CONTENT\] has provided us. He has gone above and beyond. > > **Cons**: I don't like that I can't set up a double points reward day based on the day and in a set time frame to shut off. > > Overall our experience has been good and we enjoy using it. ----- ### "\[SENSITIVE CONTENT\] is the best Springbig rep" — 5.0/5 > **Luke** | *12 July 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: \[SENSITIVE CONTENT\]has shown us how to utilize every capability of the software to enhance our customer interactions and works with us every week to make sure we stay on the right path > > **Cons**: Very expensive for broad campaigns once you have a lot of users - forced to do targeted campaigns which are great but require more time > > It has been a very positive experience but I must reiterate that is because \[SENSITIVE CONTENT\] is our sales rep. 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