Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects,...
SurveyMonkey
4.6
Overall rating
Reviews
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About SurveyMonkey
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.
SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.
SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.
SurveyMonkey pricing
SurveyMonkey has a free version and offers a free trial. SurveyMonkey paid version starts at USD 25.00/month.
Starting Price:
USD 25.00/month
Free Version:
Yes
Free trial:
Yes
Alternatives to SurveyMonkey
Google Charts is a cloud-based business intelligence solution designed to help teams visualize data on their websites...
Telegram is an open-source desktop and mobile messaging app that provides businesses with reliable messaging by...
Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across departments,...
Landbot.io is no-code chatbot platform designed to empower businesses to build frictionless conversational experiences....
LimeSurvey is tailored for extensive survey needs, which includes functionality for various types of data collection...
SurveyMonkey Reviews
Feature rating
5 reviews of 10,016
View all reviews
Ömer Faruk
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 05/05/2022
If you report to multiple people Dashboard feature is a must have solution.
We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.
Pros
Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.
Cons
Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.
Alternatives Considered
TypeformReasons for Choosing SurveyMonkey
Limited responsive screen support. Reporting is only possible through 3rd party plugins or SPSS analysisSwitched From
Google FormsReasons for Switching to SurveyMonkey
Extensive reporting possiblities and custom dashboard features.
Guy
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 23/01/2024
Simple or complex surveys made easy
Good overall experience, would always be my first choice/recommendation
Pros
It's really developed a lot since the early days, seems anything's possible now with the format and style of questions, but it's still easy to keep things simple and create great looking surveys
Cons
The data export can be a little clumsy unless you set up the survey exactly right
Alternatives Considered
Google FormsReasons for Switching to SurveyMonkey
Extra functionality, which costs more, but is sometimes needed
Daysi
- Industry: Construction
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5
4
Reviewed on 26/08/2024
Great Survey Creator!
Overall, SurveyMonkey is has some great features and gives you many options on how you want your survey to look and feel!
Pros
SurveyMonkey has tons of customizable options for building surveys which is really nice.
Cons
It can be a little difficult to use and figure out at times.
Verified Reviewer
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
0
3
Reviewed on 09/03/2021
Unsure Who To Blame ...
The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.
Pros
Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.
Cons
Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.
Roderick
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 14/07/2024
SurveyMonkey is a simple win
Pros
SurveyMonkey gives you easy access to a survey creator to present to the desired individuals to get the answers you need. It's easy to use on the user's end also.
Cons
I haven't run into any issues regarding SurveyMonkey. It's simple and they don't complicate it. That's the path they need to stick with and keep on winning.
