--- description: Review of SurveyMonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SurveyMonkey | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [SurveyMonkey](/software/157864/surveymonkey) # SurveyMonkey Canonical: https://www.softwareadvice.com.au/software/157864/surveymonkey Page: 1 / 419\ Next: [Next page](https://www.softwareadvice.com.au/software/157864/surveymonkey?page=2) > SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management. The platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data. SurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations. > > Verdict: Rated **4.6/5** by 10455 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10455 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Autofill - Benchmarking - Brand Guidelines - CES Survey Structure - CRM - CSAT Survey Structure - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Database - Customer Experience Management ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.softwareadvice.com.au/directory/4615/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.softwareadvice.com.au/directory/4615/ai-marketing-tools/software) - [Market Research Software](https://www.softwareadvice.com.au/directory/4222/market-research/software) - [Forms Automation Software](https://www.softwareadvice.com.au/directory/4223/forms-automation/software) - [Form Builder Software](https://www.softwareadvice.com.au/directory/4464/form-builder/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.com.au/software/449992/Enquetes-Maken) — 4.6/5 (1627 reviews) 2. [Google Forms](https://www.softwareadvice.com.au/software/179230/google-forms) — 4.7/5 (11432 reviews) 3. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2885 reviews) 4. [Typeform](https://www.softwareadvice.com.au/software/324633/typeform) — 4.7/5 (964 reviews) 5. [SurveyLegend](https://www.softwareadvice.com.au/software/72231/surveylegend) — 4.6/5 (964 reviews) ## Reviews ### "Use Survey Monkey" — 5.0/5 > **Veronica** | *9 May 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like how the surveys can be customized to any experience, profession, or industry. It also allows you to be thorough with responses. > > **Cons**: I don't like how hard it is to reach customer service, especially for certain topics. The AI bot wants to try and answer the question. ----- ### "Very Customizable Surveys" — 4.0/5 > **Verified Reviewer** | *12 April 2026* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I love the fact that surveys can be super-customized with Survey Monkey. It's got a nice, clean design. This is super useful for applications and other HR-related activities. > > **Cons**: The pricing takes a bit of a jump from $39/month to $99/month and it can be a bit heavy when you opt to pay for the service annually. > > Very easy to use and easy to customize as well. We cannot wait to try the new AI-integrated dashboard\! ----- ### "Very straightforward and easy to use" — 5.0/5 > **Caitlin** | *6 May 2026* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: It's super easy to use and collaborate with use throughout my team. I like the visual nature of the setup. > > **Cons**: Works best with smaller groups as extended responses can be difficult to see clearly at a glance. I don't think it would suit a large team. ----- ### "Reliable and Easy-to-Use Survey Platform" — 5.0/5 > **Dominic** | *24 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I liked how simple it was to create surveys and analyze responses quickly. The interface is clean, and the tools make everything straightforward. > > **Cons**: Some advanced features require upgrading, and customization options can feel limited on the free plan. > > Overall, my experience was smooth and efficient. It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress. It gets the job done well and is easy to use even for beginners. ----- ### "easy set up, good tracking and sufficient functionality on the free plan" — 5.0/5 > **Verified Reviewer** | *30 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It's easy to set up and use, it has sufficient functionality on a free plan (they don't force you into a paid plan straight away to use the bare minimum). They have good resources to establish basic knowledge > > **Cons**: the export functions were glitchy at first so I didn't have a pdf or PPT I could use for a presentation as I assumed ----- Page: 1 / 419\ Next: [Next page](https://www.softwareadvice.com.au/software/157864/surveymonkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/157864/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data