Subbly

Pros

Their customer service is exceptional. Quick and personal responses and very hands on when you need help.

Cons

I can’t think of anything I wouldn’t recommend

Pros

Subbly's customer service and support is amazing! I also love being able to offer commitment terms to my subscribers. The financial commitment is obviously beneficial for my business, and my subscribers appreciate being able to pay monthly for any subscription length.

Cons

I honestly can't think of anything! During my 2+ years on Subbly, anytime I have had a question, concern, or issue, the Subbly team is quick to respond, help, and/or escalate to the developer team.

Pros

I love that it's set up for one purpose, subscriptions. I also like the help that the staff gives to help you get to where you need to be.

Cons

Nothing. I know if I need assistance, I can ask for it.

Alternatives Considered

Reasons for Switching to Subbly

Pros

I was supposed to have a meeting with someone to help me with the features and benefits and they changed the meeting to be with someone else and then it was cancelled and never rescheduled.

Cons

Customer Service not meeting the minimum requirements. It appears they do everything to reel you in and just leave you hanging.

Pros

First and foremost, customer service is the number one pro with Subbly. Subbly's team truly goes above and beyond to help. As someone who has limited tech/software knowledge and wants to be able to just focus on my business, having a company that can help address website/store configuration questions and concerns immediately and in a succinct way is vital.
Additionally, Subbly seems to be consistently adding features, improvements, and new ways to gain and maintain subscribers.

Cons

I have very little issues with Subbly so far. Any issues I have had, were immediately addressed and corrected.

Alternatives Considered

Reasons for Choosing Subbly

Reasons for Switching to Subbly

Pros

I love the university video and written guides.
Any question I have of how or what to do can be answered by either being able to find it in these guides, asking the chat bot or by actually speaking to a tech guy. They are always around and the Facebook group comes in very handy too.
The website design is easy to navigate and get used to once you play around and learn all the things. I love that I can sell my box and products at the same time.

Cons

I wish there were some scope to have just one or two cancellation options like we can implement them on the Subbly plan. I know that is the whole point of paying the different tiers, but if you allowed just one or two to be included on the basic plan, I think that would be ideal for us to use. Being able to just try one would more than likely get me to upgrade as I grow because no doubt I would need more than one! I would have liked to purchase the next plan too as I love that we can get someone to help with the design of our website, because I definitely need help with conversions on mine!!

Alternatives Considered

Reasons for Switching to Subbly

Pros

The customer service is out of this world. [sensitive content hidden] in particular have gone over and above explaining things to me, being very friendly and patient, and even filming demonstration videos. I love how user-friendly everything is - its so clean, clear and simple (though I have needed help because my subscription service is a little complicated).
THEN I noticed your website builder - I actually had already made a website recently with Square - and now I'm rebuilding the entire thing. Your website builder is insane. To just drag and drop elements, to be able to customise how everything looks so easily, to be able to embed code myself (as a non-tech person!), to have everything integrate seemlessly with my products. I can tell that this business has been setup by a perfectionist who wants to get every part right for subscription businesses - and I'm here for it!!

Cons

I'd love the currency converter to be included in your basic plan, I think this is a really essential feature for a lot of businesses. Also if integrating with social media was one of your drag and drop elements.

Pros

Great response time with queries, awesome UXP, clear dashboard and a nice and stable website.

Cons

Payment systems for customers were a bit clunky back in the day, but one of the great things about Subbly is you can ask them to add options and once enough members ask the same thing they do. Payment systems up to standard of other platforms now.

Pros

I can not get over the fact that I got to speak with a REAL human being ([sensitive content hidden]), and a lovely one at that! He was so helpful and encouraging about our new business and assuring us that he will help anytime we need it. This is a tremendous benefit when compared to other website platforms out there (that I won't name). Thank you, thank you, thank you!!!

Cons

Nothing to be unsatisfied with! We are just beginning and so far it has been wonderful!

Alternatives Considered

Reasons for Choosing Subbly

Switched From

Reasons for Switching to Subbly

Pros

I liked the ease I had to make a website. It was pretty drag and drop, which coming from WordPress (where it had such a steep learning curve), was a Godsend. Especially because I had to run my business in the background too. I also liked the help of almost all my questions with their library. They have videos, articles and if you really need it, you can message or have a conference call it get someone to explain features.

Also, it's reassuring to know that your customer data and info is in good hands. If there's an issue, there's a group of people who can hold your hand and help you.

Cons

It was still a learning curve which is to be expected. However, when you learn Subbly's features it feels like you're caging yourself in because there's much less customizability (unlike WordPress). There were several instances where I had to change parts of my business because Subbly wasn't capable of some of the things I was asking. It can be pretty frustrating because you're molding your business to adapt to Subbly, when I thought the platform would be a good tool for my business to be better.

So, I think maybe making the platform more customizable in the future, would help people who are moving from WordPress not lose the freedom to make their business however they want without compromising so much, so having to change parts of their model to adapt to Subbly.

Pros

By far my favorite feature is the integrated survey option. Rather than having to create a send a separate questionnaire to my subscribers, I can create a unique survey for each subscription tier. This has allowed me to tailor my product to individual customers and provide a much more personal experience while also up-selling additional items.

Cons

The one feature I would like to see implemented differently is the current inventory tracking options. I am not currently selling individual items, only subscriptions, but I would like the ability to limit the number of subscriptions available for a given tier. Currently the only way to do this is to add the "inventory tracking and management" add-on to your Subbly subscription. At $39/mo this is an expensive feature for someone like myself who isn't really looking to track inventory, just limit subscriber numbers. At the moment I find it too large of an expense for me to justify adding it to my account.

Alternatives Considered

Reasons for Choosing Subbly

Reasons for Switching to Subbly

Pros

I think that this platform has exceeded my expectations. I am super impressed with how truly and continually supportive the gang at Subbly have been, right from the time that they were working with me to understand my requirements, throughout onboarding and set up, and now for ongoing customer support as Subbly and I ‘get acquainted’. They have been able to answer all the questions I have had and provide solutions to any challenges I have come across. I appreciate that they don’t just “drop ya as soon as they got ya” 😊

Cons

As I said, I am very happy with Subbly, I think it would be great to see some sort of live collaboration tools, where support techs and customers can share screens to resolve troubles. This said, when necessary, they do send recorded screen share videos where techs explain and demonstrate, which has been very helpful for me.

Pros

I used to have squarespace, but the platform was not build around a subscription. in contrary subbly is. It is easier to navigate data, process payments and modify subscriptions.

Cons

There are some functionalities not available like exporting some data from the users. You have to enter profile by profile to check what they did because you can not do a direct download.

Also, you can’t duplicate products and edit them. You have to create the product again from 0.

Preferences for One time purchase is not available

Alternatives Considered

Reasons for Choosing Subbly

Switched From

Reasons for Switching to Subbly

Pros

Reliable. Very easy for customers. Very flexible for administrators to manage their customers' subscriptions. It is constantly working to improve all aspects of the experience for administrators and their customers alike.

Cons

Weird language for checkouts and other customer facing pages, would like to be more custom. A bit confusing to navigate management side of sight.

Pros

If I ever have a problem or don’t understand something the team are very fast to reply and always explain clearly and solve any issue I have.

Cons

I don’t have any dislikes to be honest, I’ve always found subbly to provide everything I need.

Pros

The customer support is fantastic. I'm not very tech orientated and they have resolved my issue for me.

Cons

Nothing at the moment as most of my problems are to do with my lack of knowledge

Pros

We really appreciate the professionalism in how the customer service diligent worked hard to pay close attention to our request about to active the SSL Certificate of Power Full Care Box website. We are really thankful their services.

Cons

We don't have anything to say about this because we were pleased with their assistance.

Pros

Easy to use ! Thank you for that because se can go Quick !

Cons

not a lot of templates And I think that you can improvise the style a little bit

Pros

We switched over to Subbly from another well-known subscription provider due to too many issues. We've been using Subbly now for a couple of years and everything has been running very smoothly. They have an AMAZING customer support team. They are always very polite, helpful, and answer all our questions in a timely manner. Someone like me who is not very tech savvy, they are sure to explain it to me in a way I can understand. They have on several occasions sent me videos so I can "see" how to do something. We started out using just the subscription management, but liked them so much, decided to build a new website with them, as well. Now everything will all be under one roof. Highly recommend the Subbly team!

Cons

Well, there is always room for improvement in anything. The "gift" subscription feature is lacking. My customers find it very confusing. I get angry emails all the time saying, "Hey, I just subscribed and received a confirmation and now I'm getting a cancellation notice...why are you canceling me?"...and I have to take the time to explain it to them. Also, since we are in different countries, the date/time sometimes throws things off. For example, I might change someone's sub to renew on the 15th of the month, and it will renew on the 14th instead. It's always a day off.

Pros

Whenever I have encountered an issue with Subbly - usually of my own making - the support team at Subbly has always helped me out, usually straightaway. They have talked me through changes, done some for me and made me videos to follow. They are always here for me and always check back to make sure i'm happy.I like the ease with which I was able to set up the website without needing any computer training and the ability to have both subscription products and one-off products. There is a lot more functionality with Subbly that I have not delved into yet but so far I am very pleased and my business is ticking along nicely.

Cons

Overall, I am very impressed with the software. I would like to see more options for financial reports. Right now for sales tax there is a CSV file to download but it could be more robust. There are some issues with downloading to pirate ship items that aren't due to go out in that period which can be frustrating if i forget to "ignore" them.I would like to understand the "media" section better to be able to render photos that load quickly but that is probably more to do with me than the software.

Pros

The ability to get the job done by way of setting up and maintaining/managing new subscriptions. Easy to use, reasonably priced. Love the MMR feature.

Cons

It's a bit complicated for customers to use, and we often get people wanting more info, or struggling to amend their monthly subscription, so it requires us being a lot more involved in the admin side of things than we would like. That said, we are aware we could do a few things better, and the bubbly team are always at hand to help. We have a very small team so this is something we need to mail in the not too distant future.

Pros

The fact that it's built specifically for sub boxes sealed the deal.
Amazing customer service keeps us with this platform
It was important to us, when starting out, that they don't hold your box and followers/subscribers hostage if you choose to leave.

Cons

New features can be very glitchy. I wasn't able to use the gift certificate feature during the holidays, because it was buggy. Those sorts of things need to be rolled out during the lulls in the year. Might also be useful to beta new features with existing users at various levels of tech literacy. The website builder could be more straightforward. I'm fairly tech savvy and I had to bring in a designer to set things up. I've had to pull him back in here and there. I want to be able to do it all myself. It would be helpful to have videos for the most common issues. The few videos I watched were not particularly helpful for the initial build out. They need to be made for the person who knows almost nothing. Step by step. Assume nothing.

Pros

The best things with subbly is the customer support. No matter which question you may have, they will always be available to answer. FOr some technical point they can even register a short video to show you how to fix your issue.
Other point, the site is easy to understand. Lot of things has been simplified so that even a newer can set up his own website.

Cons

The more difficult point is the website builder. In comparaison with other website builder it's not the easiest. The drop and drag functions are not fully in place. So you have to be creative to do what you imagine.

Other point : not that many application for now. They are adding new app on a regular basis, so it will be better soon

Alternatives Considered

Reasons for Switching to Subbly

Pros

1) It's reliable. I love that I can trust Subbly to do the work even while I'm not. I've never had a single customer contact with me with problems with the system. It does what it does, and I don't have to worry about whether it's going to work the way it's supposed to or not. 2) It's supportive and helpful. The support team is crazy knowledgable about the ins and outs of their system and they are always willing to help and see any issue through to its resolution. They always make sure a problem is solved before they leave it. That's actually pretty huge. 3)It's pretty easy to learn, if intimidating at first. I love that even though I'd never made a website before, I could quickly learn to use the tools Subbly provides to make a professional-looking one.

Cons

If anything, I'm not sure the analytics are always correct. Pretty sure the pageviews section isn't working right because I think I had a zillion before I even connected my domain, which makes no sense.

Pros

The set up & free trial give you the opportunity to see what settings work best for you. It had been recommended as the software best suited for my requirements.

Cons

Some of the 'jargon' could be clearer - its confusing at parts. But a quick message to support normally clear it up in minutes. Great customer service responses.

Pros

I can’t say enough good things about Subbly! As the owner of a subscription box business, I needed a platform that was reliable, easy to use, and adaptable to my specific needs – Subbly delivers on all fronts. The interface is intuitive, making it simple to manage subscriptions, update products, and track customer data.

But what truly sets Subbly apart is their amazing customer service. Every time I’ve had a question or needed guidance, their support team has gone above and beyond to help. They’re not just responsive – they’re genuinely invested in helping businesses like mine succeed. It feels like having a partner in my business rather than just a service provider.

Cons

That said, there are a couple of areas where I feel Subbly could improve. For instance, customers currently can’t leave feedback or reviews directly under one-time products, which feels like a missed opportunity for businesses to showcase testimonials or build trust around those items. Having this feature would make it easier to highlight the quality of individual products and encourage repeat purchases.

Pros

I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀

Cons

They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀

Alternatives Considered

Reasons for Choosing Subbly

Switched From

Reasons for Switching to Subbly

Pros

Super helpful. I'm not an IT guy and ger frustrated. I almost quit the platform. [sensitive content hidden] did a great job creating video to show me what I needed to do.

Cons

A few on the customer staff need more training. I felt like I was running is circles with a few of them.

Pros

Subbly is a popular subscription box platform that offers a comprehensive solution for businesses looking to start or manage subscription services. Its super easy to use, you dont have to be a computer genius to use this. The subscription plans can be customized, theres good customer service, but most importantly it is a platform that alliws you to build your website (or transfer your old one) manage your subscriptions, and provides e-commerce. Thats everything you neec for managing a subscription business.

Cons

This platform can be kind of pricey , especially for small business owners. It also has fewer third party integrations which does not give you flexibility.

Pros

What i like most about Subbly is are the features available to customize your website and designs. I also like how responsive the support team has been in answering all of my questions and helping me through any issues I had in a timely manner. I also commend the fact that they have multiple instructional videos explaining how to use the features offered to build your site the right way.

Cons

The complexity of some of the tools and features to use to build and/or integrate into your sight can be a bit trivial to use or learn how to use for the average website builder/business person.

Alternatives Considered

Reasons for Switching to Subbly

Pros

none,nada, nothing, zilch, zero, really unhelpful

Cons

Not being able to alter/change a subscription easily.

Pros

Great communication & support. The support is fantastic. They are experts in the area of subscriptions and website design.

Cons

Can’t think of any cons at the moment, all been a good experience

Pros

Great customer service and quick responses

Cons

To be honest I haven't had anything to say bad about subbly as of now, I am able to run my website smoothly and if there are any issues,the teams prompt response help me solve any issues that might come across :)

Pros

Responded quickly, but not enough to resolve our request

Cons

1. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws.
2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part.
3. The payment policy of Subbly does not include provisions for refunds.

Pros

Though it took me a while, it was quite easy to use, there are options for single items and subscriptions which is a nice way to set things up. I'm happy my customers are able to manage their account much easier on this system

Cons

It took me forever to set up and I needed external help. THAT SAID, I am not a great tech person. So if you're more of a techie than I, you should be just fine.

Pros

Subbly customer service is amazing, staff are quick to respond and super helpful.

Cons

I haven't found anything that I dislike, between the constant updates with new features and fast customer service I have no complaints

Pros

Simple to set up, beautiful templates, lightning fast. What’s not to love?

Cons

It would be perfect if I could connect directly to Mailerlite, but there’s a workaround with Zapier, so that isn’t a huge deal.

Alternatives Considered

Reasons for Switching to Subbly

Pros

I can't recommend Subbly high enough to potential customers. Not only is the product brilliant, but the customer service is second to none! The Subbly team are friendly and proactive and will go as far as sending you personalised guidance videos. Can't wish for more!

Cons

A little hard to integrate digital downloads

Pros

Very simple to integrate, works very well and is pretty versatile

Cons

At first true integrating was tricky for a non coder, but customer happiness helped me and then everything worked as planned

Alternatives Considered

Reasons for Switching to Subbly

Pros

the fast answer about the support team and the fact that building your site is easy to get started with

Cons

in english and not a french version and the low option for france for the option delivery

Pros

Subbly has enabled me to launch my business. With a subscription-based focus, Subbly made it easy to set up without the need for multiple plugins, which could have been much costlier through other providers. Their customer service is excellent—prompt responses, and they even send you personalized videos to assist with your page and provide further help.

Cons

I wanted to implement discounts, for instance, for Black Friday across all items at once and display the original and discounted prices with different reduction percentages without requiring a discount code. Additionally, I was interested in having a feature directly on the website to create shipping labels.

Alternatives Considered

Reasons for Switching to Subbly

Pros

I like all the products i have received. This is my first box, im so looking forward to getting started. The fabrics, instructions and other materials are excellent.

Cons

Nothing... I loved everything. I have no cons.

Pros

I managed to get my entire website and subscription service setup in 6 days with the help of the team - really impressive.

Cons

Some things can be a little manual to do and a couple of things I'd like are not currently possible. Also Royal Mail integration is missing which is critical for me.

Alternatives Considered

Reasons for Switching to Subbly

Pros

Subbly has great step by step instructions on how to create your very first subscription based website. They really target one niche and do that one thing very well.

Cons

There are a few kinks here and there but I believe that has more to do with me learning their system.

Pros

I didnt set up biz properly but they were a help

Cons

Not being able to lad photos on my phone

Pros

A wonderful customer service, easy to use and change thing, not expensive, always news feature

Cons

The migration was a little bit more complicated than expected, but customer service help with this.

Pros

Subbly is incredibly easy to use. As someone who's not tech savvy and new to website design, Subbly is perfect for my businesss. Not to mention the customer service is amazing! My questions are always answered quickly. They prioritize the needs of subscription box owners, which I appreciate. I only wish I would have started on Subbly!

Cons

I wish Subbly would integrate with other e-mail service providers such as ConvertKit and not just MailChimp.

Pros

I really liked how the dashboard is set up. It’s easy to see what’s left to do and what you still need to do.

Cons

The payment options are great but it’s a bit cumbersome to set them up outside of stripe.

Pros

We have moved all of our clients and new business from the old clunky PayPal process (which was also VERY insecure!) to Subbly so that signing up for our services is now super easy, much faster, and much more secure. Managing users and seeing a real-time view of our entire business through the extensive dashboard has changed the way that we view our entire business. We're more informed than ever before, which shows us where we need to focus our efforts.

Cons

There's really nothing that I don't like about Subbly. While there are a LOT of features and functions in it that we don't use, it is nice to know that it has everything we need as we continue to grow.

Pros

If you are looking to get started with your subscription based business or even if you have been doing your business for years already, I 100% recommend Subbly. It is EXTREMELY USER FRIENDLY and there are so much options and customizable features for every niche. You dont have to code a single thing if you do not want to and you still have just as much customizable features as a pro web designer.

Cons

Subbly does offer basic email marketing, and it is editable. However, I think it needs more flexibility. Unlike Klaviyo or Mailchimp which are specifically designed for email marketing, Subbly is limited in its capabilites. Although Subbly does offer a multitude of 3rd party integrations, such as Klaviyo, it is still extremely limited. For example, I use Klaviyo, however, Subbly does not have all metrics on Klaviyo for it to even work to its full potential. If you were moving from WooCommerce and had Klaviyo integrated, and then you moved to Subbly, you will quickly learn of the "cuts" you no longer have in your email marketing simply because Subbly does not, and has not, offered a "true" or "full" integration. Personally, I feel like it's a, lack of a better term "half assed" integration. I fully believe that if Subbly wants to offer certain 3rd party integrations, like Klaviyo, it needs to be working at 100% capacity, not 75%. I beleive "little" things like this actually become a big problem when it comes to growth and eventually just becomes a burning whole in your wallet. I have brought this issue up to Subbly and they recommended getting Zapier as a solution. So now, I am paying for Subbly system, but also Klaviyo (because Subbly does not offer a flexible email marketing), but now I have to pay for Zapier as well. Then you may have to pay someone to set up your Zapier because Zapier isnt the most user friendly application. It just adds up and can be mentally exhausting.

Alternatives Considered

Reasons for Choosing Subbly

Switched From