--- description: Review of SysAid Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SysAid | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Workflow Management Software](/directory/4272/workflow/software) > [SysAid](/software/158389/sysaid-it-crm) # SysAid Canonical: https://www.softwareadvice.com.au/software/158389/sysaid-it-crm Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm?page=2) > SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity. The platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk. > > Verdict: Rated **4.5/5** by 519 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 519 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid Technologies - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin and 189 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Bandwidth Monitoring - Barcode/Ticket Scanning ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software) ## Related Categories - [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Help Desk Software for Schools](https://www.softwareadvice.com.au/directory/3857/schools/software) - [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software) - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4080 reviews) 2. [NinjaOne](https://www.softwareadvice.com.au/software/349671/ninjarmm) — 4.7/5 (293 reviews) 3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3439 reviews) 4. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "The Best ITSM Tool" — 4.0/5 > **peter** | *21 April 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: SysAid is great ITSM tool. I like their BI Analytics model as it helps with our ticket analysis. I also love their ability to customize the tool to suit our needs anytime we request. > > **Cons**: I am sill waiting on Improvement on the CMDB CI relationship mapping. That is what i dislike least about SysAid tool > > SysAid is an Easy tool to use. Navigation is not difficult and configuration setups are not rocket science. I actually feel like an expert in using SysAid ITSM tool ----- ### "From Manual Work to Smart Automation: Our SysAid Experience" — 5.0/5 > **Kofi** | *16 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: SysAid has a user-friendly interface that enables our IT teams to handle incidents and requests efficiently. Also, the built-in automation minimizes repetitive tasks and accelerates response times making day to day support smoother > > **Cons**: Most of the reports still need some customization, and that can be a little tedious to manage. Reports are useful but can lack flexibility for advanced use cases. > > Our daily tasks have become easier, and we’ve drastically improved our support time. With SysAid, users can now connect and get help from anywhere—it’s made work easier across the board ----- ### "Sys-Aid" — 5.0/5 > **Cynthia** | *27 November 2023* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Sys-Aid was easy to configure and allowed us to customize to exactly what we needed for our Help Desk Tickets. It allows us to track fields, build reports, have built in approval workflows. It helped to reduce manual tracking of approvals for requests. > > **Cons**: Building in some of the New Hire and Separation workflows got a little complicated. Once we upgraded to a newer version, the workflow automation help was much clearer and helped us to get workflows built. > > Using Sys-Aid has been easy and overall a great experience. ----- ### "Give your review a title Elevating IT Operations: A Scalable and Intelligent ITSM Solution" — 5.0/5 > **Víctor Adolfo** | *23 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What stands out most is how SysAid manages to pack enterprise-level features—like native IT Asset Management (ITAM) and AI-driven automation—into a package that is actually manageable. Unlike its larger competitors, you don't need a massive team of consultants to get it running. The workflow designer is incredibly flexible, allowing us to orchestrate complex internal processes (like onboarding or change requests) with ease. It effectively bridges the gap between a simple help desk and a high-end ITSM suite. > > **Cons**: If I had to pick a downside, it would be the learning curve associated with the advanced reporting designer. While the data is all there and the customization options are vast, it takes a bit of time and practice to build complex, non-standard reports. I would love to see a more intuitive 'drag-and-drop' analytics builder in future updates to make quick data visualization even more accessible for department heads. > > My experience has been consistently positive, largely because SysAid feels like a partner rather than just a vendor. The platform is extremely stable and has allowed us to professionalize our IT operations significantly. We’ve moved away from manual, error-prone spreadsheets to a centralized, automated environment where everything is tracked. The time saved on ticket triage and asset auditing has allowed my team to focus on strategic projects that actually drive the business forward. It is a reliable, scalable solution that offers great value for the investment. ----- ### "Effective Ticket Management Tool" — 5.0/5 > **Benjamin** | *20 May 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: As our main service management tool, one of the best things I like about SysAid is the ease of integration and support given by the SysAid team during such processes. Currently, one can initiate a MS Teams chat directly from SysAid and this makes it easier when a resolver wants to engage a requester. > > **Cons**: Output of spooled reports are not direct to work with. Spooled data need to be tweaked further to get the output/display required. If reports display can be customized, this will cut the amount of work that goes into cleaning and tweaking the report. > > SysAid has been a great service management tool and has made reporting and integration with other platforms easy. This has increased overall productivity for the ITSM team and the company as a whole. ----- Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data