--- description: Review of Splunk On-Call Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Splunk On-Call | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT, Server and Network Monitoring Tools](/directory/4409/server-monitoring/software) > [Splunk On-Call](/software/160105/victorops) # Splunk On-Call Canonical: https://www.softwareadvice.com.au/software/160105/victorops Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/160105/victorops?page=2) > Splunk On-Call (formerly VictorOps) is a cloud-based help desk solution that enables businesses to manage on-call schedules and rotation of roles for resolving incidents. Key features include alerts/notifications, chat, activity dashboard, collaboration, and event tracking. Designed for organizations of all sizes, VictorOps comes with a tool to manage tasks assigned to teams and query escalation based on customizable policies. Its visibility module enables users to view records of all conversations, alerts, and actions and update stakeholders on changes. Additionally, the solution lets users report and gain insights into the time taken by teams to resolve incidents. Splunk On-Call allows integration with various third-party applications such as JIRA, Zendesk, Slack, Salesforce Sales Cloud, HipChat, and ServiceNow. Mobile applications for Android and iOS devices are offered to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, and online help desk. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 32 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Splunk - **Location**: San Francisco, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing information is provided by Splunk. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Audit Trail - Automated Scheduling - Chat/Messaging - Collaboration Tools - Event Tracking - Incident Management - Incident Reporting - Issue Tracking - Mobile Alerts - Monitoring - Performance Monitoring - Purchasing & Receiving - Real-Time Reporting - Real-Time Updates - Reporting & Statistics - Reporting/Analytics - Third-Party Integrations ## Integrations (16 total) - AppDynamics - Datadog - Google Voice - Jira - LogicMonitor - Nagios XI - Network Performance Monitor - New Relic - Pingdom - Raygun - Salesforce Sales Cloud - ServiceNow - Site24x7 - Slack - Sumo Logic ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT, Server and Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4409/server-monitoring/software) ## Related Categories - [IT, Server and Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4409/server-monitoring/software) - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.com.au/directory/3721/computer-inventory/software) - [Website Monitoring Software](https://www.softwareadvice.com.au/directory/4550/website-monitoring/software) - [Server Management Software](https://www.softwareadvice.com.au/directory/4570/server-management/software) ## Alternatives 1. [PagerDuty](https://www.softwareadvice.com.au/software/143953/pagerduty) — 4.6/5 (219 reviews) 2. [Pulseway](https://www.softwareadvice.com.au/software/36599/pulseway) — 4.7/5 (310 reviews) 3. [Atera](https://www.softwareadvice.com.au/software/125932/atera) — 4.5/5 (446 reviews) 4. [Datadog](https://www.softwareadvice.com.au/software/101405/datadog) — 4.6/5 (357 reviews) 5. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews) ## Reviews ### "VictorOps is our Alerting Funnel" — 5.0/5 > **Chad** | *28 March 2016* | Sports > > **Pros**: Simple when you want it to be, more advanced when you need it to be. > > **Cons**: Could work better with non-standard schedules. Not every group we work with does on call in standard follow the sun or one week on type of scheduling. Some do on-call in spurts of 4 or 3 hours depending on events. > > VictorOps has helped us keep all of our alerts in a single place. Don't underestimate how much time you save having an authoritative source for all of your alerting. From VictorOps you can then dole out the alerts to only the teams and therefore the on call member that needs to see the alert. On call member doesn't take care of the issue? You can then automate the process of alerting more people in the team, it's all up to you. ----- ### "optimally priced on-call software to ensure production fires are immediately acknowledged" — 4.0/5 > **Verified Reviewer** | *6 May 2019* | Civic & Social Organization | Recommendation rating: 7.0/10 > > **Pros**: works like clockwork, providing a smooth seamless experience. It is incredibly easy to assign on call schedules, and set up alerting. the details is provides about the incidents is very granular and helps provide much needed context. it is fairly inexpensive and integrates really well with several other softwares > > **Cons**: This isn't a con but a good to have feature I should say. basically it is only as good as your configuration and your logging. victor ops on it's own won't detect new incidents based on past incidents. If certain configurations are off, then it would never receive data input from those points, and you would never be notified of potential incidents arising from the same without human intervention. > > We use VictorOps for real time incident reporting. This is integrated using scalyr and splunk and slack. So we get alerts on slack with clickable links from scalyr with the actual incident reports logged into victorops. the service is very reliable, and has never failed us once. I would recommend it without reservations to teams who rely heavily on cloud based systems where real time incident reporting is very important ----- ### "Plain Alerting" — 3.0/5 > **Michael** | *13 May 2019* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The software does a good job of the basics. It seemed easy enough to give out to the whole team and we seem to get the needed functionality out of it. The reports are straightforward and easy to identify the problem areas. Integrations are via API so any noise generator that can make an HTTP POST in theory could be integrated. > > **Cons**: 5,000 total alerts per month maximum which may sound like a lot, but a growing enterprise company may find that total to be limiting. The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily. The mobile application works well, and again keep things organized, but underwhelms visually and doesn't captivate the user in any way. > > This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do. The down side is that it's very basic and routing alerts takes a degree of skill deploying regex or matching conditions. The cost point is very amicable for a decent filtering tool, but the tool itself has a lot of room for polish which could be a detriment to less technical departments. ----- ### "Add another member to your team with Victor Ops\!\!" — 5.0/5 > **Ian** | *3 March 2016* | Computer Software > > **Pros**: I am really looking forward to our increased use of the Transmogrifier and its ability to attach documentation to alerts on the fly. I can hardly wait until the next alert that rolls in, including a specific and detailed path to solving the problem that is currently alerting. With the Transmogrifier, this feature is only a few clicks away and I am speaking to our team on this on a regular basis in order to improve the team’s efficiency bringing newer folks up to speed faster. The mobile app interface is outstanding and is constantly improved based upon user feedback. > > **Cons**: The only Con that I have discovered is the time it takes to weed through the alerts that you setup. The robustness of what alerts can be programmed in to be registered is an ongoing process as new systems get added. > > Using VictorOps is like adding another member to your team. By removing the cumbersome problem of over-active alerts, which can cause some serious team fatigue which we experienced prior to using victor ops, you have the ability to add a number of important options relative to the alerts you have created. With the Transmogrifier you can filter through irrelevant alerts with great ease, delivering only the critical alerts to your team. This is of course a process that involves tuning and can take some time. We use Nagios as one of our monitoring tools and the integration with victor ops was seamless. Allowing us to quickly adapt to the ever changing environment that makes up our infrastructure. ----- ### "VictorOps FTW" — 5.0/5 > **Verified Reviewer** | *13 July 2017* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I enjoy the clean direct design. It makes it very easy to use. It was by far the easiest and most simple to setup when comparing other products. > > **Cons**: The main negatives of VictorOps are that it doesn't seem to be as flexible as some of the competition in terms of how alerts can be accepted, there are some strict guidelines. I would also like to see some improvements made on the alerting - for instance to put in a delay. I also don't like that some transmognifier features are only available in enterprise. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/160105/victorops?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/160105/victorops) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data