--- description: Review of Velaro Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Velaro | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Lead Generation Software](/directory/1674/lead-generation/software) > [Velaro](/software/160198/velaro) # Velaro Canonical: https://www.softwareadvice.com.au/software/160198/velaro Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/160198/velaro?page=2) > Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works. - AI Chatbots and Hybrid Automation: Give customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs. - Workflow Builder: Plan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to follow-ups, you can customize every step of the process to match how your business runs. - Unified Inbox for All Channels: Manage conversations from chat, SMS, WhatsApp, Messenger, and IVR in one centralized inbox. Agents see full contact details, conversation history, and related records in the same view, so they always have the context they need. AI writing assistance helps craft consistent, accurate replies quickly, while automation rules route messages to the right person. - Messaging, Voice, and Surveys: Send and receive messages through SMS and apps like WhatsApp and Messenger. Handle inbound voice requests through IVR and easily set up pre-chat and post-chat surveys to gather customer feedback or collect key details. Key Features • Automated conversation routing and agent transfers • Specialized AI agents trained for specific topics • Suggested replies and questions to improve conversation flow • Lead qualification based on visitor behavior or responses • Custom cards and widgets for the chatbot welcome screen • Ticketing and case management for high-priority issues • Contact management with full interaction history • Performance insights to track chat, agent, and bot metrics - CRM Integrations and API Access: Velaro connects with the tools you already use, including NetSuite, Microsoft Dynamics, and other popular CRMs. You can sync customer data automatically, trigger updates, and manage follow-ups without manual entry. Open API access provides flexibility for custom connections. - Security and Compliance: Designed for businesses that take data security seriously, Velaro includes encryption, role-based access control, and compliance-ready features for regulated industries. - Built for teams of all sizes: From small support teams to enterprise contact centers, Velaro adapts to the way you work. Give customers faster answers, keep every interaction connected, and create service experiences that keep them coming back. Turn conversations into better experiences, all in one platform. > > Verdict: Rated **3.9/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 9 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Velaro - **Location**: los angeles, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Velaro offers several price plans: Small business: Starts at $64.95 per user/month Professional: Starts at $149.95 per user/month Enterprise: To receive a custom price, contact Velaro directly. Generative AI Bot solutions start at $1,500 per/month - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Afghanistan, Algeria, Angola, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic and 106 more ## Features - A/B Testing - AI Copilot - AI Summarization - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Automated Responses - Automated Routing - Autoresponders - CRM - Call Center Management - Campaign Management - Campaign Segmentation - Canned Responses - Chat Transcript - Chat/Messaging ## Integrations (19 total) - AWS CloudFormation - Accela Building - Accela Planning - Azure AI services - BigCommerce - Dynamics 365 - FTP Today - Formstack Forms - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - JIRA Service Management - Microsoft Azure - NetSuite - Salesforce Service Cloud ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Lead Generation Software](https://www.softwareadvice.com.au/directory/1674/lead-generation/software) ## Related Categories - [Lead Generation Software](https://www.softwareadvice.com.au/directory/1674/lead-generation/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [LiveHelpNow](https://www.softwareadvice.com.au/software/102419/livehelpnow-crm) — 4.6/5 (72 reviews) 2. [Amazon Lex](https://www.softwareadvice.com.au/software/401031/amazon-lex) — 4.0/5 (2 reviews) 3. [Comm100](https://www.softwareadvice.com.au/software/129616/comm100) — 4.7/5 (108 reviews) 4. [Denser AI](https://www.softwareadvice.com.au/software/442914/denser-ai) — 5.0/5 (31 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Great use for Live Chat Support\!" — 4.0/5 > **Verified Reviewer** | *8 November 2022* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I like the can see where the other party is chatting in from and they prefilled their information for me to access their information faster, trust me get use for productivity. > > **Cons**: When the new conversation come in it doesn’t auto-pop up again when it comes in or when I’m leaving to attend another conversation. ----- ### "An Affordable and User Friendly Option" — 5.0/5 > **Yitzhak** | *10 August 2023* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Velaro offers quite a depth of features to aid administrators in grabbing the data they need to monitor KPIs at whatever level of granularity they'd desire. It is relatively simple to set up, and allows for both customers and service agents to have smooth communication across the board. > > **Cons**: Having a shared pool of canned responses was considered an add-on, and was priced a bit outside our budget. While we made do by uploading individual CSV files with our desired solutions, it is unfortunate that we couldn't have that feature made available at our level. Minor quibble aside however, we really don't have any other complaints about the product. > > Velaro offers the most "bang for the buck" that I've seen in my time working with online customer support systems. The staff is responsive and helpful, the pricing is reasonable, and the system itself is intuitive to work with. I am very pleased with my experience so far, and see our team using this product for years to come. ----- ### "Functionality has dropped" — 2.0/5 > **Ricardo** | *19 August 2023* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: It is easy to navigate around the system to understand what each tab/button does and to communicate with customers real-time. > > **Cons**: The issues that has been acting up whereas when switching between multiple chats the system will buffers, reroutes the chats and sometimes doesn’t save all the transcripts and files. ----- ### "Easy to use software that makes my life better\!" — 4.0/5 > **Layne** | *10 August 2023* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: I really enjoy the straightforward design and layout of the chat. It makes interacting with customers easy\! > > **Cons**: I don't like how the Velaro home page is only linked to the title. It should be on the side panel as well. > > It has made chatting with customers easy and pleasant\! ----- ### "Good Interactive Product" — 4.0/5 > **Chelsea** | *9 August 2023* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Easy to understand trainings; easy enough to adapt to procedures quickly > > **Cons**: Inability to set up que for a small team as it would work for a larger team(auto transfer between team members as chats Q gets busy. > > For the 4 months we have been using this product, it has been a good product and reliable velaro customer service\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/160198/velaro?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/160198/velaro) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data