About When I Work

When I Work is an employee scheduling and time tracking solution that helps businesses streamline shift management and enhance workforce productivity. Through its intuitive interface and robust features, this software streamlines scheduling processes, tracks attendance and facilitates seamless communication among team members across various industries. When I Work provides a range of essential features to optimize employee scheduling and time tracking. It allows users to create and share work schedules, ensuring efficient shift management. It helps transform any device into a time clock to monitor attendance, breaks and time-off accurately. Additionally, it facilitates team messaging to promote communication among team members without the need to exchange personal phone numbers, enhancing coordination and collaboration.  When I Work software offers mobile applications for users to access scheduling and time tracking functions on both desktop and mobile devices, ensuring convenience and flexibility for all users. The platform enables shift confirmation and management by allowing employees to confirm shifts and monitor shift swaps and drops in real-time, ensuring efficient shift coverage. Additionally, labor forecasting tools support effective management of labor budgets, contributing to cost optimization and operational efficiency. When I Work offers full-service payroll software as part of its comprehensive suite of workforce management solutions. It is designed to streamline payroll processes, making it easier for businesses to manage and execute payroll tasks accurately and efficiently. By integrating full-service payroll software into their operations, organizations can simplify payroll administration and ensure compliance with tax regulations and labor laws. This feature eliminates the need for manual calculations and reduces the risk of errors in payroll processing. Additionally, its payroll software automates tasks such as tax calculations, deductions, direct deposits and more.  When I Work offers a time clock feature that streamlines time tracking for employees. The time clock feature allows employees to clock in and out using any device, whether it's a computer, tablet, or smartphone. It ensures that employees can easily record their hours worked, breaks taken, and time off, enhancing accuracy in time tracking. Additionally, it facilitates real-time monitoring of employee attendance and provides managers with insights into labor costs and workforce productivity.  Employees can view their upcoming shifts, breaks and time-off requests within the time clock interface, providing them with easy access to their work schedules. Additionally, the time clock feature supports geofencing capabilities, allowing businesses to set location-based restrictions for clocking in and out, ensuring that employees are physically present at the designated work site when recording their time. When I Work allows integration with various third-party applications such as Gusto, QuickBooks and ADP, catering to businesses of various scales. Pricing is structured on a monthly basis and the platform provides assistance through online tutorials, written resources and a ticketing system for support.
When I Work Software - When I Work schedule dashboard
When I Work Software - When I Work shift assignment
When I Work Software - When I work workchat
When I Work Software - When I Work edit employees
When I Work Software - When I Work shift acknowledgement
When I Work Software - When I Work shifts
When I Work video
When I Work Software - When I Work schedule dashboard - thumbnail
When I Work Software - When I Work shift assignment - thumbnail
When I Work Software - When I work workchat - thumbnail
When I Work Software - When I Work edit employees - thumbnail
When I Work Software - When I Work shift acknowledgement - thumbnail

When I Work pricing

When I Work does not have a free version but does offer a free trial. When I Work paid version starts at USD 1.50/month.

Starting Price:
USD 1.50/month
Free Version:
No
Free trial:
Yes

Alternatives to When I Work

When I Work Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.5
Customer Support
4.4
5 reviews of 1,131 View all reviews
Saemi
Saemi
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 13/08/2024

it is ok to use

As an employee, it was okay to use and made it easy to have conversations about work or other matters. I did not have any issues to use it

Pros

It reminds me of my shift that I like and it's easy to remember. If there are any changes to the information regarding the work, it notifies me quickly.

Cons

It frequently reminds me of something I don't like. Sometimes, if the owner doesn't change or remove me from a shift, it keeps emailing me about it.

Response from When I Work

Hi Saemi, thank you for taking the time to review our app!

Replied 21/08/2024
Heather
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 08/11/2024

When I Work Review

Overall, employers and employees appreciate the ease of usage and simplicity.

Pros

I like the ease of scheduling (including copying schedules from one week to the next), as well as being able to view employee's time submitted and notices when there is overtime. I also appreciate the integration with Gusto, our payroll service.

Cons

Sometimes there is a lot of detritus and repeated shifts that shouldn't be.

Alternatives Considered

Gusto

Reasons for Switching to When I Work

We haven't decided to continue yet, we are still investigating.

Response from When I Work

Hello Heather - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise and feedback!

Replied 13/11/2024
Ashli
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 06/11/2024

When I Work- the good and the bad

Good platform but needed more versatility

Pros

The scheduling module had good templates and an easy setup for documenting pto

Cons

The platform was limited for employee documentation

Alternatives Considered

Paylocity

Reasons for Switching to When I Work

Smaller staff at that time, didn't need as many functions

Response from When I Work

Hi Ashli, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!

Replied 11/11/2024
Erin
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 09/12/2024

When I Work Review

Overall, I find When I Work to be a helpful and up-to-date scheduling application, but I think there's some room for improvement in regard to how the homepage is set up.

Pros

I think that When I Work has a very visually appealing and user-friendly app. It's clear and easy to see what shifts are available if someone is interested in picking one up. When I Work also sends helpful notifications to remind someone when their shift is that day.

Cons

When you first open When I Work as a user, you're immediately on the "available shifts" tab. While this is a great method of trying to get staff to see what shifts are available to them for pickup, this setup leads to confusion. I would much prefer the main page on When I Work to show someone their current shifts, and the next tab over show them available shifts.

Response from When I Work

Hi Erin,

Natalie here with the Customer Care team at When I Work! Thank you for taking the time to leave this excellent feedback. We're happy to hear that your team has been making good use of the OpenShift feature, and that the schedule reminders have been helpful for them.

We also appreciate your feedback regarding the Available Shifts card on the mobile Dashboard. I can see how it'd be useful to customize where that information appears, and we're always looking for ways to improve the app. If you have any additional questions or concerns to share, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we're here to help in any way we can.

Best,
Natalie

Replied 16/12/2024
Tessa
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 03/11/2024

Easy program to use

Used it to manage 30 employees schedule for animal care.

Pros

Easy app based program that is very user friendly

Cons

This program has been easy to use. The feedback from the help has been good. May be nice to have settings that can be changed in part of the program and not other parts as we have several departments use it and it would be nice to be able to change things per deparment

Alternatives Considered

7shifts

Reasons for Switching to When I Work

Price but now the organization uses 7 shifts instead of when I work. I personally liked when I work more then 7 shifts but it was not my chioice.

Response from When I Work

Hi Tessa, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!

Replied 11/11/2024

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