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About Crisp
Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.
Features of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.
Crisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.
Crisp pricing
Crisp has a free version and offers a free trial. Crisp paid version starts at USD 25.00/month.
Starting Price:
USD 25.00/month
Free Version:
Yes
Free trial:
Yes
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Crisp Reviews
Feature rating
5 reviews of 110
View all reviews
Simon
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/03/2024
Great Product
We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for?
Pros
Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.
Cons
The language detection of the live translation is not always perfect but you can change it manually so no big deal.
Alternatives Considered
IntercomReasons for Choosing Crisp
At the time the main cause was bad notifications for new messages that made us miss support requests.Switched From
FreshchatReasons for Switching to Crisp
Intercom was pretty expensive so we tried Crisp first and decided to stick with it.
Johnathan
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/04/2024
A great in-app livechat tool for customer support and communication
A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically)
Pros
- Breadth of features
- Collaborating with support ticket resolution with team members
- Load performance (alternatives all slowed down our app load time, even although they were aysnc)
- Rapid and reactive support
- Comprehensive API for any custom integrations
- Simple helpdesk article management
- Cost
Cons
- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup
- Email campaign reporting isn't as detailed as I'd like
Milly
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 26/02/2024
Crisp Online Chat
Overall, using Crisp to support our customers has proven to be beneficial.
Pros
It's easy to use.
Everything is well documented.
It is reliable to be up.
Cons
I really liked to engage in an online meeting with the Crisp support team due to some lingering questions that couldn't be resolved through the available online resources. Unfortunately, it appears that such personalized online sessions come at an additional cost.
Ivan
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
4
Reviewed on 05/11/2024
Crisp - chatbot
Overall it is a positive experience for the amount of traffice the chat bot plugin had. Not a heavy platform to use, straightforward plugins but but notification relay and transcript sending.
Pros
Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar and similar to IM platforms.
Cons
The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving. I spent alot of time with the Crisp support (who were really trying to help and were open for communication so that i also a plus) but the solution was never found.
Alternatives Considered
ChatBotReasons for Switching to Crisp
The option to modify and personalize the chat colours and logo of the company and removal of the Crisp logo
Tarang
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 17/04/2024
Great Product
Amazing, Lovely and satisfied. These are the words i would use to describe my experience
Pros
Cant't say enough. We moved from Intercom since it was way too expensive and Crisp seems to have everything we needed at 1/10th of the cost. Their support is beyond amazing with resolution in minutes. I cannot expect that from Intercom. All in all pretty happy with the move
Cons
The UI is a bit clunky. They could easily compete with Intercom if they make their UI modern. That's the only thing i see a difference moving from Intercom
