---
description: Review of eXsight Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: eXsight | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Telecom Expense Management Software](/directory/4541/telecom-expense-management/software) > [eXsight](/software/162367/tem-suite)

# eXsight

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> eXsight by MTS is a telecom expense management suite. In the system, telecom expenses are attached to telecom assets, so that companies can maintain the minimum necessary inventory of their telecom assets all the time. The asset management module helps users manage unified communication assets such as video, voice, data and wireless.


eXsight's invoice management module helps users prevent overspending before invoices are paid. The dispute management and recovery module track all invoice disputes from identification through resolution. The module reports progress along the way.


Integrations include Microsoft, Avaya and Verizon Communications. Support is provided through email and over the phone.
> 
> Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 14 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: MTS IntegraTRAK
- **Location**: River Edge, US
- **Founded**: 1983

## Commercial Context

- **Starting Price**: USD 1.00
- **Pricing Details**: Contact MTS IntegraTRAK for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, Hebrew, Portuguese
- **Available Countries**: Australia, Brazil, Canada, Germany, Japan, Mexico, United Kingdom, United States

## Features

- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Asset Lifecycle Management
- Audit Management
- Billing & Invoicing
- By-Extension Reporting
- CRM
- Call Center Management
- Call Duration
- Call Logging
- Call Monitoring
- Call Routing
- Call Volume
- Caller ID
- Compliance Management
- Contact Management
- Cost Analysis
- Customizable Reports

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Telecom Expense Management Software](https://www.softwareadvice.com.au/directory/4541/telecom-expense-management/software)

## Related Categories

- [Telecom Expense Management Software](https://www.softwareadvice.com.au/directory/4541/telecom-expense-management/software)
- [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [Billing and Provisioning Software](https://www.softwareadvice.com.au/directory/4726/billing-and-provisioning/software)
- [Call Accounting Software](https://www.softwareadvice.com.au/directory/4743/call-accounting/software)

## Alternatives

1. [PhoneBurner](https://www.softwareadvice.com.au/software/28049/phoneburner) — 4.8/5 (176 reviews)
2. [CloudTalk](https://www.softwareadvice.com.au/software/71871/cloudtalk) — 4.4/5 (268 reviews)
3. [Callbox](https://www.softwareadvice.com.au/software/427356/callbox) — 4.9/5 (7 reviews)
4. [NUACOM](https://www.softwareadvice.com.au/software/103829/nuacom) — 4.8/5 (30 reviews)
5. [Microcall](https://www.softwareadvice.com.au/software/426429/microcall) — 4.6/5 (18 reviews)

## Reviews

### "Solid call accounting software" — 5.0/5

> **James** | *3 October 2016* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: It is troublefree telephony accounting.  The reports are great and information can be scaled to what the department wants to see.
> 
> **Cons**: There is not really anything to complain about. It serves it's purpose and does it well.  The support team is excellent.  I'm hard pressed to find any negatives\!
> 
> We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free.  MTS is awesome with support and maintenance.  They are on top of issues before they arise with consistent maintenance.  Their customer support is well informed and quick to respond when I have questions.

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### "Great Product" — 4.0/5

> **Cynthia** | *5 October 2016* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: How easy it is to use.  When I run into any issues customer support is quick to respond knowing I have deadlines.
> 
> **Cons**: None that come to mind.
> 
> Overall we are highly satisfied with the TEM suite of products.  The software is user friendly when it comes to reviewing and processing invoice to running reports.  I would highly recommend this to any business trying to manage their telecom spend.

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### "Call Accounting" — 3.0/5

> **Stephen** | *4 October 2016* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Reporting
> 
> **Cons**: lack of phone number reporting
> 
> So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

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### "Great software for our needs" — 4.0/5

> **Kris** | *3 October 2016* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: Functionality
> 
> **Cons**: Can be initially tough when you first use it
> 
> MTS provides our department with great software for our data.  It is great to use and the customer support are always there when you need help.  Recommended for telecom companies looking for a software for the their data.

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### "TEM Product" — 5.0/5

> **F** | *4 October 2016* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use
> 
> **Cons**: Sometimes the reports are hard to build, very small number of times
> 
> OUTSTANDING product\! Has greatly  reduced  time required to manage our telephony devices. This includes wired and wireless

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/162367/tem-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/billing-and-provisioning/tem-suite-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/162367/tem-suite> |
| en-GB | <https://www.softwareadvice.co.uk/software/162367/tem-suite> |
| en-IE | <https://www.softwareadvice.ie/software/162367/tem-suite> |
| en-NZ | <https://www.softwareadvice.co.nz/software/162367/tem-suite> |

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