Whip Around

Pros

User Friendly Access - it was easy for all of our drivers to understand and utilize daily

Cons

Setting up all the assets and details of each vehicle, tedious but unavoidable

Pros

Every user (or just some) having the ability to report information and retrieve information of fleet operations at any time and it be current.
Customizable service programs allowing any desired schedule to be set up and followed.

Cons

Data entry of 3rd party vendors expenses. Data entry of parts and supplies used in daily repair. Integration of venders to reduce data entry.
Department expense calculating and budgeting reports.

Pros

The wallet is useful to keep registration and insurance cards accessible to employees.

Cons

1. Unable to remove assets without an employee from Whip Around, they bill based on number of assets so like to keep that number high.
2. Unable to cancel subscription, takes 60 days and they threaten to continue to bill my credit card, which I cannot remove from my account.
3. My rep quit, the chat bot disconnected when asked to cancel subscription, called, took a month to get someone to respond on how to cancel.

Pros

The ease of input and training is awesome.

Cons

I have found nothing at this point. The program is pretty good.

Pros

Let’s you do a real time inspection of any unit being used. Let’s other users know of any malfunctions or problems that have occurred as well.

Cons

I don’t have any complaints about the app.

Pros

documentation of the machine. inspection history.

Cons

I use whip around on a daily basis several times of the day. I was wondering if by chance that the app can be redesigned so that the location of the machines can be present in the defect and inspection history portion of the headings. I have several pieces of equipment that get inspected on a daily basis and with the location of the job in the headings would benefit my operations. I can select a job location and pick several pieces of equipment that my techs can go out and repair. I have reached out to my superiors and asked the same question with no response. I was wondering if you could assist with my request. Feel free to reach out to me and i can discuss further on my request.
thanks
Walter Hanson Staker Parson Companies. 801-509-1218

Pros

WhipAround has the finger on the pulse of its customers. When a service or a change is needed, they are quick to react.

Cons

The inventory function still needs work.

Pros

the most useful feature for us is the ease of work orders from inspection to completed

Cons

in my opinion there are no cons to the whip around system

Pros

It was easy to use but did not provide a benefit to our company.

Cons

After arguing with us about our contract that clearly stated 1 year they were admiate that we had signed a 2 year contract. Even forwarded us the contract where it stated 12 months MULTIPLE times. Then once we finally were able to cancel "someone" went in and added 10 assets to our account. Not a single one of our admins did. We received an email that they would look into it and refund us right away. This was a month ago. They have now gone silent on us and will not respond. But had no problem charging our card $4378.50. I would not use them if you want good customer service and no shady business practices.

Pros

I'm not going to talk about what was good about Whip Around because it doesn't matter. If I'm being billed for something I'm not using and have tried to cancel several times, that's not okay.

Cons

They won't cancel my plan. I've already request twice to cancel my plan and they're still billing me. About to contact them for a 3rd time.

Pros

The ability to save, sort and analyze data without a team of staff to transfer paper spreadsheets to complex excel files.

Cons

While the platform design and function has certainly improved since the early days, and I'm pretty sure our company was one of your first U.S. subscribers, there is always room for growth in user/admin functionality and site navigation. But I'm confident you have people already on it.

Alternatives Considered

Reasons for Switching to Whip Around

Pros

The ability to report damage immediately

Cons

Phone signal is spotty and this only sends with cell service

Pros

From day one I in learning Whip Around its pretty easy to use. There is instant support if you have any questions and super helpful customer assistance

Cons

Since I have been working with the program, I have no cons to state.

Pros

I enjoy the aspect of scheduling maintenance and it automatically informing us that a scheduled maintenance is coming up or overdue.

Cons

With the scheduled maintenance, there are times where a truck started over that maintenance threshold and will remain as overdue until it is filled, but cannot be filled.

Pros

Whip Around was designed Around the trucking industry, but we have implemented it for use with our fleet of towing vessels. The support team has been amazing and very quick to respond to any questions I've had.

Cons

The ability to set up alerts for my Captains for specific days of the week, without having to make an alert for each day would be a huge benefit.

Pros

Easy to look for equipment and keep track of coming up service

Cons

I like old version it was easy to use. Instead of new version

Pros

#1 - customer service and implementation of the software into our organization was amazing.
#2 - [SENSITIVE CONTENT HIDDEN] is number 1 in customer service and attention to our needs and product development thoughts.
#3 - [SENSITIVE CONTENT HIDDEN] took time to fly out to our team to help onboard our drivers into the software and provide a personal approach to the training
#4 - the software is SOOO simple to use yet incredibly powerful and valuable in terms of results
#5 - our drivers and mechanics now communicate totally differently than they use to in the past. Everything is streamlined and documented
#6 - speaking of documentation...gone are the days of carbon copy books and tracking down hand written forms. Our organization has 4 facilities and to transfer information in a time-effective manner was everything but successful. With WhipAround the right people in our company get the information they need instantaneously allowing us to keep the right documents in the right place for legal purposes, allowing our mechanics to respond instantly to the needs of our fleet to keep them going and to effectively schedule the necessary repairs we need to run a profitable business. Everyone in the process of our fleet is accountable to their specific role when using WhipAround. Finally, the folks at WhipAround are all about product development and always open to suggestion/improvement of what they provide for a service which is a huge value add proposition in my book.

Cons

It costs .25 cents more per month per vehicle than the carbon copy book that we used in the past. Just kidding...that's all I've got. We thoroughly enjoy the business relationship we have with the WhipAround team!

Pros

This product took minutes to set up and get my fleet drivers logged in, theirs is very little room for error and the ease of using this product even for non techy drivers is incredible. They log in and follow the prompts to do pre/post trips, fueling, and repair work orders.

Cons

At this time we haven't had any issues using this product, simple instructions for drivers and the mechanic to use. Following up on work orders, and the mechanic and supervisors can monitor drivers to make sure they are compliant with FMSCA and company policies

Pros

Its ease of use especially for our drivers who are not always equipped with a personal computer.

Cons

There are no cons with Whip Around that I can think of.

Pros

Whip Around is easy to set up and use. Driver training can be done in minutes. Also, the card system it uses can be tailored to your company's needs, and our drivers actually like doing their inspections this way. I have no doubt that our drivers always did their inspections, but getting them to correctly fill out inspection forms was a nightmare. With Whip Around, all the problems I had with paper inspection forms were solved and I am getting more complete inspections than ever before.

Cons

At this time, I have no cons to report regarding Whip Around.

Pros

Helps track hours, mileage, and holds drivers and mechanics accountable because we can have instant access with alerts to track DVIR defects and how quickly they are addressed

Cons

Has to be used as a third party app with command Trackit instead of it automatically prompting the driver to “have to” do the pre trip or post trip

Pros

The most impact feature would be the reported defects feature. Notifications sent when defects are reported by staff members. Easy to track equipment and prioritize what defects to tackle first.

Cons

Can’t complain about anything on the software. All features are useful in their own way.

Pros

The software is so user-friendly, no matter your experience with apps, it walks you through step by-step of your inspection pre and post-inspection reporting.

Cons

It would be nice to know this was (In Ontario) MTO certified/approved.

Pros

I am part of a team that manages over 70 drivers and a fleet of 33 vehicles in 16 states. This software has been the perfect solution to remotely manage pre and post trip reports, vehicle maintenance, and driver compliance. It’s very simple to implement with drivers due in large part to not require special or expensive equipment - most of our drivers use the free app on their own smartphones. We also use inexpensive Samsung tablets which we leave on the vehicles (one per vehicle). Other great features are the document management for fleet and drivers, mechanic notifications and updates, and the ease of generating reports and summaries.

Cons

The only thing I would like to see improve is the driver communication tools. Currently, there is no feature in place that notifies drivers of the status of faults they reported. There is a feature to leave comments on a fault report, but drivers are not notified of those comments. Also, there is a feature to alert drivers if they miss a report or to send them reminders, however, it only sends these notifications via the app for drivers, so they would have to be logged in to see it. Sending text messages directly to the drivers via their personal mobile phones would be much more effective.

Pros

The program takes very little time to navigate . Maintenance tracking is simple and no longer an effort . Real time results after submission is a huge safety factor for Operators and Drivers .

Cons

After looking at the Templates that were provided I could not find one for Skid Steer equipment like Bobcat T series .

Pros

Easy to use and train our drivers to use

Cons

Needs Video and ability to export the inspections

Pros

I enjoy the simplistic format and extremely user friendly qualities of the app. The drivers at our company love it compared to the old paper inspections that we were using before whiparound.

Cons

I have no issues with whiparound's software

Pros

It has a very good interface that makes the system easy to use

Cons

I have not yet found anything that I don't like

Pros

the team support always ready to help
i can add or remove inspections points as i needed

Cons

i don't have any cons actually i sugested to two friends who run a warehouse too

Pros

It was easy on the layout. Drivers found the prestarts great.

Cons

Price. We run combinations, so it turned out too expensive to use and enter all the equipment. We have over 150+ assets. We found another company here in Australia (MEX) that was so much cheaper for us. We had a phone call from Whip Around and I explained the situation to her, and she asked higher above for better price for us. But the horse already bolted and we were signed up with MEX.

Pros

I love the whip around lets you customize the forms for your needs

Cons

Some of the FAQS lead me in the wrong place however the customer service helped direct me to the right place immediately

Pros

Easy to use, and it meets our needs. Friendly and timely customer service.

Cons

Nothing, it works well and meets our needs.

Pros

It should be easy to use but our people made it way too hard.

Cons

it crashes, you type a response that takes you 10 minutes to write and then after submitting it gives an error and half the time I just say F it and don't redo it.

Pros

Ease of use, mobile use, cost, reporting.

Cons

Inventory tracking and the ability to perform a detailed equipment check that is connected to a piece of equipment that is assigned to a specific vehicle and have that check stay with the piece of equipment when it moves to other vehicles.

Pros

Extremely user-friendly software/platform for both the admins and the drivers

Cons

I believe it could have a few more features as far as reporting.

Pros

Easy to keep track of various scheduled maintenance services and inspections.

Cons

Waiting on integration with Omnitracs so truck mileages will be updated automatically.

Pros

The support team is quick to respond and either correct an issue or help find a solution.

Cons

Integration with Asset Tiger would be very beneficial in our company!! The ability to track the inspections when a piece of equipment is checked out is vital to our reporting.

Pros

Nothing. This stuff is a scam. And I’m stuck having to pay for it when I don’t even want it.

Cons

Everything. You guys put a collection agency on it. I don’t even use this crap. And just destroying my credi. I didn’t even want this crap

Pros

Simple to Build Forms and track Assets. Fairly Customizable.

Cons

Limitations on some forms. Fees doubled over a weekend. Cancellation process leaves much to be desired. There are better alternatives for cheaper now.

Pros

When we first set it up the staff at Whip Around helped us upload all of our vehicle information and showed us how to upload past vehicle repairs. They took our existing vehicle inspection checklist and uploaded it very quickly. It was all quick and painless. Now Whip Around is home to all our past repair documents and makes it so easy to look up warranty repairs.

Cons

Product is easy to use. Our greatest challenge is getting our staff to consistently turn in their inspections. I'm currently looking into integrating Whip Around with Microsoft Teams to see about getting it more consistent.

Pros

I like the fact that you can upload pdf, word, or photos and that I can set reminders not only for the drivers, but also the admin staff.

Cons

I believe that there should be a few more reminder options, especially when you have over 10 vehicles that are all different makes, models, and mileage.

Pros

Being an electronic Pre/Post Trip. We now get our defects sent same day instead of wating for 2-3 days

Cons

Drivers and or Assets cannot be assigned to more then one 'Team"

Pros

As a new user of this app/program, it seems like it will be easy to use as a good portion of it guides the user through the app.

Cons

As of now nothing. I have not been able to find anything about this app that I don’t like.

Pros

Easy to adjust items that are needed. Can easily setup new forms or adjust previous ones.

Cons

Location of items seems to be out of place for what I would expect them to be.

Pros

The Whip Around app has proven to be invaluable to monitor the status of my fleet of box trucks on a daily basis. We require the drivers to inspect each vehicle after every shift to ensure damages are not slipped through the cracks. It has also allowed us to keep the vehicle cabs cleaner and identify any deficiencies immediately. I can't imagine running my operation without it. Thank you!

Cons

The new 20 asset minimum requirement.

Pros

Effective in tracking vehicle maintenance needs.

Cons

Inability to manage account subscription online. Had to wait for my account rep to call me, meanwhile, the clock is ticking and I want to complete the cancellation.

Pros

Ease of use and lets them know any problems they may have with their equipment

Cons

just that it is a extra app to use and it is not that big of a deal

Pros

We love the ease of use and how helpful our customer service rep [sensitive content hidden] has been.

Cons

I would like to see a inventory management feature added to the work order side.

Pros

How easy it is to train new users, admins and overall view of equipment defects.

Cons

The only issues I have had and they are somewhat specific to me, is I want to be able to sort teams a bit differently and add more information to assets.

Pros

I absolutely love every aspect of this app. I was able to customize the app to our needs just by playing around with some of the features on my own. After meeting with [SENSITIVE CONTENT], I felt all our questions or answered. Any feature of the app I didn't know about was shared with me thanks to [SENSITIVE CONTENT]'s extensive knowledge. Customer service is key with any business, and Whip Around knocks it out of the park with their accessibility to speak someone If there are questions in need of answering.

Cons

• Don't know if it's possible, but it would be amazing to have a Pre-existing Damage Section for the Assets. Some of the vehicles we have in our fleet are pre-owned, and they come with small scrapes, scratches, and minor dents•The ability to copy individual cards to other forms. I found when we have a vehicle out service, and we have to swap supplies to other vehicles, being able to copy a card with the specific information to another form would be useful.•The ability to video record during an inspection of our patrol vehicle lights would be fantastic. I heard this is something that should be available at the end of this year.

Alternatives Considered

Reasons for Switching to Whip Around