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About Hostaway
Imagine a world where managing your vacation rentals is not just efficient, but effortless. Enter Hostaway—the premier all-in-one solution for property managers who demand the best. Hostaway doesn’t just organize your business, it elevates it.
Streamline every aspect of your operations from a single, intuitive platform. Seamlessly integrate and manage your listings across all major travel platforms—Airbnb, Vrbo, Booking.com, Google, and more.
Increase your revenue by at least 20% with dynamic pricing, and cut down on OTA fees by setting up your own beautiful direct booking site in minutes. Hostaway isn't just software, it's the key to your success.
Hostaway pricing
Hostaway does not have a free version and does not offer a free trial.
Starting Price:
Free Version:
No
Free trial:
No
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Hostaway Reviews
Feature rating
5 reviews of 1,247
View all reviews
Jonathan
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 14/06/2024
Incredible onboarding and features
Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all in one place. Additionally, the support structure is excellent—the guides are very helpful, and you can always connect with someone at any time if you have questions.
Pros
I had multiple sessions with an onboarding specialist, [sensitive content hidden]. These sessions included setting up all of our listings across relevant channels and exploring all the features Hostaway offers. This included calendar sync, reservation management, smart locks, inbox integration with all channels, automated tasks like cleaning, Stripe setup for receiving payments, and creating our own website (which was very straightforward).
Without the onboarding and walkthroughs with [sensitive content hidden], setting everything up would have been a daunting task.
So far, everything syncs up well and on time!
Cons
The integration with Booking.com could be smoother, but this appears to be an issue on Booking.com's side, not with Hostaway.
Reasons for Switching to Hostaway
Hostaway's accessible and available support was a major factor in my decision. Additionally, the cost structure of Hostaway is more attractive to me since it is a fixed cost rather than a percentage-based fee. Furthermore, I understand that Lodgify and Guesty use third-party APIs, whereas Hostaway has its own APIs. This means I expect Hostaway to resolve any issues much faster without relying on third parties.
Casey
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 06/11/2024
HostAway is The Best - Ask for [sensitive content hidden] for Onboarding!
HostAway has been great to work with. Awesome customer support and everyone is very knowledgeable able the product!
Pros
Our onboarding specialist, [sensitive content hidden] was Awesome!
Cons
The Formulas never seem to line up how I would like, but not a huge deal
Alternatives Considered
GuestyReasons for Switching to Hostaway
Ease of use and having all the additional add ons
Jaime
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
2
Reviewed on 09/12/2024
Hostaway lacks morals
Very cold and inhospitable company to interact with.
I found a few staff who seemed human, but overall this is not a company that is client focused.
The company reps will tell clients that this company is so big it can’t assist it’s clients immediately.
Pros
A website that provides basic management information in one place. It ties various short term rental applications into one dashboard such as posting on multiple sites, reservation calendar management, revenue tracking. For add on cost will provide variable pricing.
Cons
Each of the functions this app provides is available on other web sites. Hostaway simply ties them together in an easier format to use.
Property managers can do this as well. Not much of a benefit for the cost. The PM has to still register with any site they want to post their property with. Any customer contact is only through the PM. Hostaway does not assist with anything.
In order to set up the application the user has to have a Arbnb account that is active. The user then duplicates that account to other sites through hostaway. User updates the accounts manually.
The individual apps for multiple posting, reservation management, revenue tracking, insurance etc are easy to find and set up.
No weekend support. A ticket is created to be addressed the following week.
There is no benefit to using this application
Ali
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 19/11/2024
First class technology and support
Brilliant, a lot to learn but great support and running 30+ single handedly
Pros
The technology and functionality is brilliant but without the customer support, I would have struggled and [sensitive content hidden] has been amazing.
Cons
Living in a seasonal area, it’s necessary to snooze properties over the winter but you have to delete them or pay which is a problem as lose all the data
Reasons for Choosing Hostaway
PTK Connect, Pass the keys are a franchise who took a lot of money and had an over complicated systemReasons for Switching to Hostaway
Best price with all the functionality I needed
Karen
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 12/11/2024
Great Customer Support.
[sensitive content hidden] made my experience with Hostaway and enjoyable one. He was clear and concise he understood my concerns.
Pros
The sharing of screen and learning some new things on how best to run my business
Cons
There was nothing that I didn’t like on this occasion. [sensitive content hidden] was very helpful and easy to understand.
