About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at USD 50.00/month.

Starting Price:
USD 50.00/month
Pricing Details:
Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Free Version:
No
Free trial:
Yes

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Dynamics 365 Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.0
Customer Support
4.2
5 reviews of 4,363 View all reviews
Shaunak
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

5
Reviewed on 10/06/2022

Must have system for Enterprise level management

I am grateful that I worked in Mindtree so that I got the privilege to work on Dynamics 365, I would have never been able to afford this software on my own. The features are too rich and top class. The development team is also very seasoned and knows well about the area that needs to be cherished.

Pros

I love this because we use planning of the workflow is very secure and simple. Performing automation is very efficient with their Mobility, apps work with app OS platforms. Activity logs are maintained very accurately. Also, their support is exceptional. They take each issue with good consideration. I have opened a couple of tickets and got them resolved with their documentation itself.

Cons

The only con that I found in this software is that the workflow is very complex. Trained staff is required. Need to learn from their official documentation. This is deployed on Cloud so there are many SAML SSO Authentication for which we need engineers to manage the system. It requires an old and known person to troubleshoot the incidents.

Sabelo Lawrance
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/07/2022

Dynamics 365 best way to create a document

Dynamic 365 is the best software for office use to create files document presentations and many more. With this software you can sort and create documents according to you office or personal computer.

Pros

Using dynamic 365 is more efficient more especially when it comes to audio typing and creating presentation through his PowerPoint. This software is recommended for everyone who is who is using the computer and wish to create a document.

Cons

There's nothing to say that have a negative impact when it comes to this software just that when it's not connected to an internet it won't be able to save the document on your cloud but it does have an alternative option to save them and your computer.

Matthew
  • Industry: Environmental Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 09/06/2022

CRM for Microsoft

We use Dynamics 365 as an alternative to SalesForce. SalesForce is likely more flexibly, adaptable, and more widely used. We chose Dynamics 365 because of his it integrates with Microsoft products, which we were already invested in. I compare this to the PC vs. Mac (SalesForce) debate.

Pros

Dynamics 365 is an integrated CRM solution that offers the flexibility and utility you need with the added advantage of being compatible with Microsoft Suite. The backend is also easy to adapt internally.

Cons

Explanations are hard to come by and customer support is not terribly convenience. The UX is also a challenge trying to manage workflows from leads to sales.

James
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 18/04/2022

Microsoft Dynamics 365 Review

What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales.
Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Pros

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Cons

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

Alternatives Considered

InfoFlo

Reasons for Switching to Dynamics 365

This software features exceptional performance more than other software programs we have tried. The software has been hierarchical. Since the beginning of the year, one of my employees was not reliable with InfoFlo, but with this software he has improved his proficiency 75%. My favorite thing is that it's easy to use it and gives more value to my money from other software programs. There are many features that other software programs do not address.
Megan
  • Industry: Higher Education
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 29/06/2022

Ellucian Recruit on Dynamics 365

Overall it works, but you'll have to work past the hang ups. The biggest advice I could give anyone is to have a dedicated person to this tool. Managing it and implementing new features is a full time job.

Pros

The product can do A LOT. There are so many different features that it's almost overwhelming. My favorite feature is the communication it can do. Workflow communication flows make recruiting students so much more efficient.

Cons

It was not originally built for higher education and some of the features prove that. Not being able to narrow a list by high school graduation year is the most frustrating piece of this product... even more frustrating than the lack of ability to integrate with other products.

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