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About Pendo
Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.
Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.
Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.
Pendo pricing
Pendo has a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No
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Pendo Reviews
Feature rating
5 reviews of 218
View all reviews
Arthur
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 10/08/2023
Powerful, highly customizable and easy-to-use software.
It enables us to understand which features are functioning and which are not, allowing us to focus product and engineering time implementation more efficiently in order to solve the issues that are most important to our consumers. It is a fantastic aid to compare our users' behavior with all guides, pages, and feature metrics at the same time; it helps us to build a report that might lead us to a conclusion that leaves users extremely clean.
Pros
NPS overviews and item analytics on a SaaS stage make it an awfully capable stage, which can progress our client appropriation, whereas too directing item groups to superior get it and track client behavior. The Pendo group has been incredible from begin to wrap up, valuable experiences into how our clients utilize our stage, and the comes about have as of now affected our item cycles going forward.
Cons
Some of the concerns noted are more on the application side, such as supplying better IDs and URLs instead of Pendo. Some of the guide options were not obvious in terms of where to locate them or how they effect the guide screen; however, Pendo has since updated their features to clarify/define the impact, or where they are now makes sense to me.
Josh
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
5
Reviewed on 06/05/2019
Used at Multiple Companies / Highly Recommend
Pros
Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users.
Cons
Sometimes the reports bug-out, but the support team is quick to respond.
Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement.
Reasons for Switching to Pendo
Pendo is all-around the better tool. It is easier to implement, focuses on metrics-first, and is a consolidated platform (competitors are a hodge-podge of solutions).
Megan
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
4
Reviewed on 24/11/2024
Useful tool for user activity tracking
Overall my experience is good but it could be improved with clearer definitions and a more intuitive user experience.
Pros
I like being able to set activity tracking over time within my product.
Cons
It is confusing to filter and know what user activity I am viewing.
Gina
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 24/02/2024
Takes A lot of Effort & Time
Pros
The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful.
Cons
It was so difficult to implement. We are an SPA and use Shadow Dom. This greatly limited how we could use Pendo and it required a lot of custom work from our Dev Team. When reaching out to support for help we would wait weeks to get an answer. We did pay for implementation but it was a smaller package so we only received an hour with a specialist to install our snippet. We were not able to get help with anything else during that implementation cycle.
Jacob
- Industry: Computer & Network Security
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
5
Reviewed on 23/12/2024
Pendo for the Win!
Pros
It’s a great tool that helps create walking through a product fun and easy!
Cons
I think the product is great and easy to use, so I don’t really have much bad to talk about it. Doesn’t make sense for all software apps, but the complex one, absolutely!
