--- description: Review of Pointman Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pointman | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [Pointman](/software/168223/pointman) # Pointman Canonical: https://www.softwareadvice.com.au/software/168223/pointman Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/168223/pointman?page=2) > Pointman PACT is field service management software for residential plumbing, HVAC and electrical companies. Known for its seamless onboarding process and 24/7 customer support, Pointman helps its PACT members get organized, increase efficiency and stay ahead of their competitors. Pointman PACT offers software features including scheduling, dispatching, invoicing and reporting. In addition, Pointman PACT offers unlimited, personalized coaching from industry experts. A team of dedicated analysts monitor team performance, review data and offer recommendations, and users also receive support from a community of peers and access to an exclusive group for business owners. PACT software offers easy integration with QuickBooks and GPS/mobile navigation, as well as pricebook uploading. Supported operating systems include iOS, Android, Chrome and Safari. Pricing is based on number of users. > > Verdict: Rated **4.7/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 20 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTitan - **Location**: Glendale, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 150.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Billing & Invoicing - Contact Database - Contract/License Management - Cost Database - Customer Database - Customer Management - Customizable Fields - Customizable Templates - Data Import/Export - Dispatch Management - Electronic Payments - Electronic Signature - Estimating - GPS ## Integrations (1 total) - QuickBooks Online Advanced ## Support Options - Email/Help Desk - Chat ## Category - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) ## Related Categories - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) - [HVAC Software](https://www.softwareadvice.com.au/directory/1552/hvac/software) - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) - [Plumbing Software](https://www.softwareadvice.com.au/directory/3675/plumbing-software/software) - [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software) ## Alternatives 1. [Synchroteam](https://www.softwareadvice.com.au/software/14400/synchroteam) — 4.4/5 (95 reviews) 2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [ServiceTitan](https://www.softwareadvice.com.au/software/155551/servicetitan) — 4.3/5 (325 reviews) 4. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) 5. [Simpro](https://www.softwareadvice.com.au/software/154441/simpro-enterprise) — 4.0/5 (145 reviews) ## Reviews ### "If you're a contractor you should definitely take a look at this software." — 4.0/5 > **Brandon** | *1 April 2018* > > **Pros**: It's easy to manage multiple jobs and employees and keep everything on track and on schedule. It's not quite as user-friendly as I would like but overall it's not bad at all. The customer support has been great. > > **Cons**: It's not quite as intuitive as other software programs I have used. The customer support has been very helpful. I do believe this company will continue to make this product better. ----- ### "Our journey from the beginning\!" — 4.0/5 > **jessica** | *26 September 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I have bee using this software since its infancy. Although it had all of the very specific features that were absolutely imperative that I have at the time it seems like every other month there is an upgrade release. This shows me (the consumer) that they are constantly asking for feedback on ways to improve their software from us users, and they are taking that info and actually using it to constantly be making improvements and upgrades to their software. Yes some upgrade are better than others (if there is a slight bug it is fixed almost immediately), and some upgrades implement more noticeable features than others. Either way, they are always there with American, human tech support, they are constantly evolving and improving, I enjoy the software and I do not ever want to discontinue using it as my entire company has been structured around it. > > **Cons**: I was recently told that the pricing structure (the way we pay for the software was going to be changing into a structure that is not compatible with our company, that is going to cause major issues within our company and overall be something that I cannot afford. At that point I will (even after years of being their customer) have to go back out on my journey to find the perfect software again. I would be very sad if that day comes, and boy-o-boy would it be a humongous headache\! As of now though I think more focus needs to be turned to perfecting the GPS/ tracking portion of the software, that is my only (and has always been a pain point for me) issue, it should track the phone by cell signal (not what stage they are in within the app) with at east 5 minute updates, and a daily visual line of travel would be awesome so I can see what is done and where he has been all in one screen, and just to push my luck an exportable travel long showing all stops and starts would be super impressive, then I could get rid of my trackers and tracking software. Truly that would solidify this as 100% all inclusive software. > > Overall I love the software, as times change obviously the software needs to keep up. They have proven their ability to do so. Yes they are also curtailing their software to be more compatible with the electrical, plumbing, HVAC, industries but there is still a place for me here too. ----- ### "Field Nimble review" — 3.0/5 > **Brittany** | *25 September 2019* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: The layout and color coded jobs. I like that I can look at the schedule and easily see what is on for the day. > > **Cons**: In some cases there are too many steps to do a small task. > > Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman team takes suggestions from the users. ----- ### "Our overall experience as a company has been GREAT, we can't think of one complaint as a company." — 5.0/5 > **Joseph** | *18 May 2017* > > **Pros**: The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers\! ----- ### "Absolutely incredible software. The support is second to none. Highly recommend\!" — 5.0/5 > **Joshua** | *10 October 2017* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: The ease of managing my field services. This software has lightened my paper trail tremendously. Before I used Field Nimble I did all my receipts and invoicing out of a notebook. This software has all the features a field service company could ever ask for and they are always adding new and approved updates. From customer management to dispatching the simplicity couldn't be more simple. My customers are always impressed by the clarity and appearance of my invoices. The best feature is the customization of the software to tailor it to my business and industry. I have been thoroughly impressed by the response time from the customer service representatives. The developers of this software has also contacted me to answer and questions or resolve issues\! Now that's impressive\! Running a business you need a field management software that is reliable and a support group behind that software that's just as reliable and Field Nimble offers only the best. > > Better field management all around. I did a fair amount of research on field management software companies, probably did a weeks worth of reading reviews before I made my decision to go with Field Nimble. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/168223/pointman?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/168223/pointman) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data