--- description: Review of Momentum Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Momentum | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [Momentum](/software/169192/momentum) # Momentum Canonical: https://www.softwareadvice.com.au/software/169192/momentum Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/169192/momentum?page=2) > Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. Alteva also offers SIP trunking (a service that connects calls between VoIP systems and the traditional phone network) for organizations that want a single-vendor communications system. Since Alteva also provides Internet service, it can offer customers a fully managed connection to its SIP trunking service and hosted PBX applications. T1, fiber and MPLS connections are available from Alteva. Alteva Hosted VoIP offers a number of standard PBX features, such as call forwarding and call transferring. Users can receive voicemails as emails and have calls forwarded to mobile devices when they’re out of the office. Employees can manage call routing settings via a Web portal, and a Web-based call manager is also available for transferring calls with a Web browser. Alteva Mobility is a client that extends unified communications features to desktops and smartphones. Users can access communications services and display a single identity from all of their devices. > > Verdict: Rated **4.6/5** by 102 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 102 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentum - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Price on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, Georgia and 40 more ## Features - Automatic Call Distribution - Call Center Management - Call Monitoring - Call Recording - Call Routing - Call Transfer - Caller ID - Live Chat - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Third-Party Integrations - Unified Communications - Video Conferencing - VoIP ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [SIP Trunking Providers Software](https://www.softwareadvice.com.au/directory/425/sip-trunking/software) ## Related Categories - [SIP Trunking Providers Software](https://www.softwareadvice.com.au/directory/425/sip-trunking/software) - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Auto Attendant Software](https://www.softwareadvice.com.au/directory/1328/auto-attendant/software) ## Alternatives 1. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 2. [VoIP.ms](https://www.softwareadvice.com.au/software/185743/voipms) — 4.8/5 (697 reviews) 3. [Microsoft Teams](https://www.softwareadvice.com.au/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Zoom Workplace](https://www.softwareadvice.com.au/software/101384/zoom) — 4.6/5 (14526 reviews) 5. [Wildix](https://www.softwareadvice.com.au/software/208756/wildix) — 4.7/5 (209 reviews) ## Reviews ### "The Steakhouse of TelCom - Hidden Gem" — 5.0/5 > **Jerry** | *10 October 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: As a TelCom engineer and system administrator, it's EXTREMLY important to have a plan. That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions which makes my team and callers experience the best that can be. G-12 admin portal that sync's to Cloud PBX makes it SO SIMPLE to view, plan and strategize for growth and visualize call routing, make adjustments on the fly and most importantly have the provisioning team give me guidance and a REAL support and engineering team to be there when needed. > > **Cons**: We as Tech people wish that we had an out of the box, turn-key solution that works 100% to our favor. This is a GREAT wish list for all IT teams. There are a couple of items that I wish I could change, but these items are so insignificant and do not hinder performance to any degree. More of a cosmetic thing. For the sake of this portion of my review, I'll note - The admin portal is also cloud based. The admin panel has MANY pages and options to choose from like Users, Auto Attendants, Queues, Inventory, etc. A few of these pages I wish that we could change sorting features. I know, it's petty but sometimes, this gets annoying. Other than that, I don't have access to softphone users and management area of that just yet. It's coming but not just there yet. > > Our previous provider COULD NOT keep up with our UCaaS growth potential. Their system was OLD and antiquated. They wanted us to keep the partnership and move us to the "New" cloud PBX. They weren't there yet. There wasn't any redundancy, no flexibility to manage users quickly and NO e911 services. We're NOT a beta company. We NEEDED a solid UCaaS system which was cloud based that we could use for administration and have e911 capability. We seriously vetted through 5 company's and after checking all the boxes they all talked and seemed the same. I was actually numb from hearing the same thing over and over again. I was introduced to G-12 actually as a final resource. "YOU MUST Hear this guy \[SENSITIVE CONTENT\] tell their story of G-12 and what they have." Got on a conference call and let \[SENSITIVE CONTENT\] start his Demo and I asked him specifically. "\[SENSITIVE CONTENT\], why should I go with G-12 over all the others that I've had demo's with?". As soon as I saw the conviction in his face and him talk about how his team was i.e. provisioning, porting, support. This dude was passionate. I gave him top seat in my vetting process. I asked him to prove it. I was quickly introduced to his teams and listening to each one of them through out this process solidified my decision. With their provisioning team, porting team and support I'm now 1350+ users, 1200+ UC phones, 30+ Softphones, Teams Connections. I got EXACTLY what I asked \[SENSITIVE CONTENT\] team for NO FLUFF.. ----- ### "getting set up" — 4.0/5 > **w** | *20 April 2024* | Food Production | Recommendation rating: 6.0/10 > > **Pros**: chat system and backup service in idaho to configure line rolling and setup > > **Cons**: their rep no idea which headsets would not be suitable for this deployment. went through weeks of trying to queue calls, silence call waiting, eliminate voice mail and other customizations that their support staff eventually figured out. > > now that our headsets are solved the call waiting interruption problem is overr but the yealink corded headsets are not long enough to work with ----- ### "Never Use Momentum Telecom" — 1.0/5 > **Michael Paul** | *26 May 2023* | Entertainment | Recommendation rating: 0.0/10 > > **Pros**: Not much. I trust that as customers start submitting reviews, the firm will go out of business. > > **Cons**: Poor customer service, poor communication, unethical, unprofessional > > On 4/18, my dad emailed Momentum Telecom that his firm was closing. He attempted to shut down the service. He is 73 years old. Momentum would not help.He sent formal notice via email on 5/14 that I was authorized. I called \[sensitive content hidden\] on 5/14. No one answered. I sent an email and called on 5/15. No one answered. I called the main line for Momentum. My father authorized me on the phone. They said only my account manager, \[sensitive content hidden\] , could help. They said she would call. No one called.After two days, I called \[sensitive content hidden\] and the main line again on 5/17. I made a formal complaint. I was transferred to someone who assured me someone would call. No one called. On 5/19, \[sensitive content hidden\] emailed that we owed an early termination fee of 3,143.87. I called and asked for an explanation of the bill. They told me someone would call. No one called.On Monday, 5/22, \[sensitive content hidden\] emailed that I was not authorized on the account. Dad reiterated that I was authorized. We asked for the original contract. \[sensitive content hidden\] emailed it to us. The contract was signed by a former employee who didn't have authorization to enter the firm into financial contracts.On 5/23, \[sensitive content hidden\] said she had had a full schedule, clarifying why she didn’t call. Then stated she could not answer questions about the final bill until 7/1.They called on 5/26. Dad promptly handed the phone to me. I asked why we were being charged 3200 when our monthly bill was 160. They were confused and said we owed them 1600 without explaining why. ----- ### "Bye-Bye Mitel - Hello G12\!" — 5.0/5 > **Laura** | *4 November 2022* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Everything\!\! Having used and been the administrator for a Mitel system - G12 is like turning in your old beater car that consistently would breakdown for a slick new ride\! Easy to use, program, train, so many options for call handling. As the administrator - it's easy to assist employees with personalizing their set-up and assist with options. Fast and not complicated at all - I am able to bounce in/out of the manager portal in seconds. > > **Cons**: wrap-up mode - needs the ability to know when someone is in wrap-up mode. This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green). Maybe a nice blue color would indicate the person is in wrap-up mode. > > So far we are delighted\!\! ----- ### "G12 Services and use" — 5.0/5 > **Roger** | *29 November 2022* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: G12 was a very easy integration of CloudPBX and our Microsoft Teams integration of voice services. Very easy to handle adds, moves, deletes in management while the end user experience is virtual, so not tied to any location, just available Internet anywhere in the world. > > **Cons**: They do not currently provide IVR services within their platform, so Call Centers users need alternate options. > > I have found both sales and implementation services very responsive. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/169192/momentum?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/169192/momentum) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data