--- description: Review of SuiteCRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SuiteCRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Case Management Software](/directory/984/case-management/software) > [SuiteCRM](/software/172315/legal-crm) # SuiteCRM Canonical: https://www.softwareadvice.com.au/software/172315/legal-crm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/172315/legal-crm?page=2) > SuiteCRM Legal CRM is a cloud-based and on-premise solution. It caters to lawyers, paralegals, attorneys and support staff in a legal firm. Primary features include case management, contact management, billing and invoicing, calendaring and docketing, document management and time tracking. The case management module allows users to track cases. Users can design workflows and send automatic email alerts. The client management module allows users to manage relationships, create account plans and proposals. The document management feature allows users to store e-documents and images, manage files and electronically scan information from paper. The timesheet module allows users to track time spent on the case, login hours, enter tasks directly from the calendar and create bills. Customer portal provides users access to their internal system and restricted data. It provides integration with Microsoft Outlook. SuiteCRM Legal CRM is offered in both perpetual and subscription pricing options. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fynsis Softlabs - **Founded**: 2007 ## Commercial Context - **Target Audience**: 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: French - **Available Countries**: India ## Features - API - Activity Dashboard - Billing & Invoicing - Case Management - Client Management - Client Portal - Contact Management - Document Management - Email Tracking - Forms Management - Lead Management - Reporting & Statistics - Time Tracking - Workflow Management ## Support Options - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Case Management Software](https://www.softwareadvice.com.au/directory/984/case-management/software) ## Related Categories - [Case Management Software](https://www.softwareadvice.com.au/directory/984/case-management/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Legal Case Management Software](https://www.softwareadvice.com.au/directory/4516/legal/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Ploomes CRM](https://www.softwareadvice.com.au/software/449937/Ploomes) — 4.9/5 (418 reviews) ## Reviews ### "The perfect solution for start-ups to finish-ups" — 5.0/5 > **James** | *22 March 2022* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: First of all, is the simplicity of the open-source platform and how easy and quick it is to implement and start using. The ability for the platform to allow for custom configuration and integrations is also excellent. The overall cost savings to features compared to other full SaaS CRM platforms is excellent. We are very happy with the platform and will continue to expand the functionality and integrations. > > **Cons**: I would have liked a bit better up-front email configuration, however, the resources and support for email is excellent. Not much that we don't like about SuiteCRM. > > The custom configuration and integration with Drupal modules have been great. We now have real-time data exchanged between our Drupal platform and our CRM. ----- ### "Very good CRM" — 5.0/5 > **Usman** | *6 April 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: FREE: No license cost etc. Open source Rest Based Mobile friendly > > **Cons**: No support from team. Community is not very vibrant. Bugs take long time to be resolved. less add-ons available for integration. Reports are not very basic > > We are using it since 7 years. We use it mainly for checking/ adding customer interaction, sending emails and Sales purposes. It is the best Customer Relationship Management software available in the market for free. ----- ### "Good that it's free in community version" — 4.0/5 > **Pedro** | *16 March 2024* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: It's a great tool to be free. The fact that we can actually have a ready to use CRM for free and, being open source, integrate it with anything we want to (if we have the skills to do it), it's indeed great. > > **Cons**: It's not easy to implement, that's for sure. One must have patience and knowledge to be able to learn and fix all errors that appear along the way ----- ### "Review for SuiteCRM" — 5.0/5 > **Enghien** | *9 December 2025* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: I appreciate its high level of customization, which perfectly aligns with the specific needs of my organization. Additionally, it seamlessly integrates all processes involved in sales and customer management, making it incredibly user-friendly. > > **Cons**: I feel the user interface is a bit outdated. They would make it more modern and user friendly to the users > > SuiteCRM often offers sufficient functionality, flexibility, and control at a low price. This has made it a good choice for my organization. ----- ### "Outil efficace pour analyser des clients" — 5.0/5 > **Eponon Denis** | *15 October 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: C'est facile à utiliser et à personnaliser. Nous avons adapté certains de nos processus internes tel que le processus commercial avec l’outil Suite CRM. Ce logiciel prend en compte la gestion des contacts, le marketing par e-mail, le calendrier et suivi des appels téléphoniques intégrés. Il possède de nombreuses fonctionnalités. > > **Cons**: L’outil doit s’améliorer au niveau de plusieurs fonctionnalités en intégrant des tableaux de bord plus esthétique. > > notre équipe commerciale utilise l’outil CRM tous les jours. Le service client et la Direction Générale trouvent leurs informations efficaces afin de maintenir les données clients à jour. La collecte des données et le traitement des activités nous aident à créer une base de données de plus en plus riche. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/172315/legal-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/172315/legal-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data