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About Bandwidth
Bandwidth is a modern communications platform giving you access to voice, messaging, and 9-1-1 from the cloud. They offer you the power and reliability of a fully-owned nationwide all-IP voice network paired with a platform of enterprise-grade APIs. They inject the power of software into telecommunications helping some of the biggest brands in the world disrupt industries, create new and exciting products, and evolve how people and businesses communicate. Together with their customers, they're unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
Bandwidth pricing
Bandwidth has a free version and offers a free trial. Bandwidth paid version starts at USD 0.35/one-time.
Starting Price:
USD 0.35/one-time
Free Version:
Yes
Free trial:
Yes
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Bandwidth Reviews
Feature rating
5 reviews of 128
View all reviews
Dorothy
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/06/2018
I have multiple access, dashboard, support, Voice&Text Messaging & 911. I find them all easy...
It allows us to provide our customers service, with the ability to timely maintain that service.
Pros
I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location.
Cons
That I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time.
Brian
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 30/06/2022
Bandwidth does exactly what we need
Overall, it's a been a very positive experience. We have received exceptional service in almost every instance where needed. Even when Bandwidth's services were DDOS'd in September of 2021 (as were several other providers during the year), they engaged us and kept us up to date with what was happening. We were able to work with them and provide them with call examples over the course of days until everything was back under control and calls returned to optimal quality / performance levels.
Pros
Bandwidth provides us with the ability to provide our clients with a high level of call quality, consistently. We mainly use Bandwidth for routing calls once they leave the datacenter. The web GUI is fairly straightforward.
Cons
There have been a few repeat instances of call quality issues, but these kinds of problems have been rare and far between. At times, the site will throw an error during a routine task / order attempt, but then it will go through on the next attempt. Nothing that breaks the experience for us, but it happens often enough that it's worth mentioning.
Jerry
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
5
3
Reviewed on 19/07/2022
Toll Free Verification - very challenging
Personally I think support could be more pro-active. I understand they are trying but Toll Free verification process needs help.
Also - for some of our customers are sending messages, they are toll free verified and Bandwidth will randomly not deliver messages. This is a major pain point with our customers. It makes it difficult to keep them when deliverability is an issue.
Pros
We use Bandwidth as a provider because they are cost effective. The product is good when it is working
Cons
Toll Free Verifcation process is less than adequate. Waiting 23 days to get verified when they say 5 days is the norm. Getting a response or update is also lacking. It would be helpful if your group was pro-active in letting customers know about delays. We have to continually ask.
Also - for some of our customers, Bandwidth will randomly not deliver messages. This is a major pain point with our customers.
Verified Reviewer
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4
4
Reviewed on 27/11/2019
User Friendly Portal for Ordering and Porting Telephone Numbers
Overall, the portal is user friendly and is useful.
Pros
It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.
Cons
Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.
Ben
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0
4
Reviewed on 01/11/2023
Service could be better
Pros
Bandwidth's API provides for a great customer experience on our end.
Cons
When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong.
