--- description: Review of TrueDialog Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TrueDialog | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [SMS Survey Software](/directory/4444/sms-survey/software) > [TrueDialog](/software/172696/TrueDialog) # TrueDialog Canonical: https://www.softwareadvice.com.au/software/172696/TrueDialog Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/172696/TrueDialog?page=2) > TrueDialog is a cloud-based SMS texting platform that helps businesses of all sizes send both one-to-one as well as bulk messages to customers. It provides special administrative controls for educational institutions to track and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their student database. TrueDialog also allows users to deliver automated reminders and mass alerts in case of emergency situations via live updates, SMS texts, email and social media. It comes with a scheduling engine, which lets users send campaigns at specific times. It also offers a mobile app for both iPhones and Android devices, which allows agents to communicate with customers and prospects using their smartphones. The product integrates with different customer relationship management systems, such as HubSpot, Microsoft Dynamics and Salesforce. TrueDialog offers support via email and over the phone. > > Verdict: Rated **4.8/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 21 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TrueDialog - **Location**: Austin, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 119.00 - **Pricing model**: Flat Rate - **Pricing Details**: TrueDialog offers pay as you go or volume priced packages. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Alumni Management - Application Management - Appointment Management - Audience Targeting - Automated Responses - Autoresponders - Batch Communications - CRM - Call Recording - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling ## Integrations (6 total) - Dynamics 365 Customer Insights - HubSpot CRM - Marketo Engage - Oracle Eloqua Marketing Automation - Salesforce Marketing Cloud - Salesforce Sales Cloud ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [SMS Survey Software](https://www.softwareadvice.com.au/directory/4444/sms-survey/software) ## Related Categories - [SMS Survey Software](https://www.softwareadvice.com.au/directory/4444/sms-survey/software) - [Higher Education Software](https://www.softwareadvice.com.au/directory/4253/higher-education/software) - [Internal Communication Software](https://www.softwareadvice.com.au/directory/4370/employee-communication-tools/software) - [Alumni Management Software](https://www.softwareadvice.com.au/directory/3586/alumni-management/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Alternatives 1. [Project Broadcast](https://www.softwareadvice.com.au/software/431569/project-broadcast) — 4.9/5 (647 reviews) 2. [Salesforce Marketing Cloud](https://www.softwareadvice.com.au/software/22998/salesforce-socialcrm) — 4.2/5 (526 reviews) 3. [EZ Texting](https://www.softwareadvice.com.au/software/175675/ez-texting) — 4.4/5 (245 reviews) 4. [AppsFlyer](https://www.softwareadvice.com.au/software/196837/appsflyer) — 4.5/5 (138 reviews) 5. [Textedly](https://www.softwareadvice.com.au/software/156367/textedly) — 4.5/5 (351 reviews) ## Reviews ### "This is the M1 tank of text messaging." — 4.0/5 > **Rick** | *25 September 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices. > > **Cons**: Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel. > > Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys. ----- ### "A Great Mass Messaging Solution For Business" — 5.0/5 > **Simona** | *3 January 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: With TrueDialog, we have an easy time sending mass business messages. It not only eases communication but also helps in SMS marketing. > > **Cons**: I have used TrueDialog long enough and no issues. ----- ### "Effective SMS solution with room for UI improvement" — 4.0/5 > **Verified Reviewer** | *25 February 2025* | Market Research | Recommendation rating: 8.0/10 > > **Pros**: Strong SMS features with scalable options. > > **Cons**: UI feels a bit outdated and could be smoother > > Good platform for business texting with solid reliability ----- ### "Major Impact" — 5.0/5 > **Joy** | *27 December 2023* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: True Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications. > > **Cons**: When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important. > > Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI. ----- ### "Problem Solver, easy to use. The best text messaging software out there\!" — 5.0/5 > **Bruno** | *2 November 2017* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level\! > > **Cons**: Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away. > > Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/172696/TrueDialog?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/172696/TrueDialog) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data