--- description: Review of CallFire Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallFire | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [CallFire](/software/173071/callfire) # CallFire Canonical: https://www.softwareadvice.com.au/software/173071/callfire Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/173071/callfire?page=2) > CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options. CallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees. CallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics. > > Verdict: Rated **4.3/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 26 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CallFire - **Location**: Santa Monica, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 599.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: LITE $99 /month 2500 minutes/texts STARTUP $199 /month 5500 minutes/texts PRO $599 /month 20000 minutes/texts Pay as You Go: 5 cent per minute/ text - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Auto-Dialer - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Tracking Metrics - Call Transfer - Caller ID - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) ## Alternatives 1. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews) 2. [Ricochet360](https://www.softwareadvice.com.au/software/183895/ricochet360) — 4.8/5 (82 reviews) 3. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews) 4. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "CallFire is an Effective & Affordable Solution" — 5.0/5 > **Amber** | *5 December 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: - The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful > > **Cons**: - I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes. > > I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business. ----- ### "Callfire Review" — 4.0/5 > **Verified Reviewer** | *9 October 2018* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues. > > **Cons**: Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement. > > It has been a great help for my business to generate more revenue with better quality and low maintenance problems. ----- ### "Horrible support, and way too many calls dropped" — 1.0/5 > **David** | *24 March 2022* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: Interface is relatively easy to use. That's about it for now. IVR support is non-existent. > > **Cons**: Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues. ----- ### "Use it all the time for my business" — 5.0/5 > **Verified Reviewer** | *22 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button > > **Cons**: I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes > > great software\! ----- ### "Easy to use and feature rich, we've grown to absolutely love it." — 5.0/5 > **Verified Reviewer** | *7 May 2018* > > **Pros**: The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track \& update metrics, increasing our overall productivity quite quickly. > > **Cons**: Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts \& promotions, along updates and notifications so easily, we were very pleased. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/173071/callfire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/173071/callfire) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data