--- description: Review of ROLLER Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ROLLER | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Zoo Software](/directory/4268/zoo/software) > [ROLLER](/software/173203/roller) # ROLLER Canonical: https://www.softwareadvice.com.au/software/173203/roller Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/173203/roller?page=2) > ROLLER is a cloud-based solution for attractions, entertainment and leisure venues. They help venues manage operations and improve the guest experience. It assists with ticketing, point-of-sale (POS), customer relationship management (CRM), waivers, gift cards, email, entry management and checkouts, among other processes. ROLLER caters to brands across multiple industry verticals, including trampoline parks, amusement parks, water parks and cultural attractions. > > Verdict: Rated **4.2/5** by 144 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 144 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ROLLER Software - **Location**: Sydney, Australia - **Founded**: 2010 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: ROLLER partners with over 2,600 attractions venues to help them sell more, save time, and deliver better experiences for their guests. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Belgium, Canada, Colombia, Denmark, Egypt, Finland, France, Germany, Hong Kong SAR China, Ireland, Kenya, Kuwait, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway and 11 more ## Features - API - Access Control - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Attendance Management - Attendee Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management - Campaign Management - Compliance Management - Conferences/Conventions - Contact Management - Credit Card Processing ## Integrations (15 total) - Brevo - Campaign Monitor by Marigold - Fresh KDS - Google Tag Manager 360 - InMoment - Klaviyo - Mailchimp - Microsoft Power BI - NetSuite - Ontraport - Sailthru - Tanda - Workforce.com - Xero - Yellow Dog Inventory ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Zoo Software](https://www.softwareadvice.com.au/directory/4268/zoo/software) ## Related Categories - [Zoo Software](https://www.softwareadvice.com.au/directory/4268/zoo/software) - [Kiosk Software](https://www.softwareadvice.com.au/directory/4560/kiosk/software) - [Visitor Management Systems](https://www.softwareadvice.com.au/directory/4205/visitor-management/software) - [Payment Processing Software](https://www.softwareadvice.com.au/directory/4526/online-payment/software) - [Membership Management Software](https://www.softwareadvice.com.au/directory/4395/membership-management/software) ## Alternatives 1. [events500i](https://www.softwareadvice.com.au/software/379109/events500i) — 4.9/5 (22 reviews) 2. [AllBooked by Skedda](https://www.softwareadvice.com.au/software/526011/AllBooked) — 4.8/5 (70 reviews) 3. [iVvy Venue Management](https://www.softwareadvice.com.au/software/166477/ivvy-venues) — 4.6/5 (69 reviews) 4. [Perfect Venue](https://www.softwareadvice.com.au/software/366723/perfect-venue) — 4.8/5 (75 reviews) 5. [Sonas](https://www.softwareadvice.com.au/software/369847/sonas) — 4.9/5 (19 reviews) ## Reviews ### "ROLLER is the One-Stop-Shop For Ticketing and Event Management" — 5.0/5 > **Adam** | *24 May 2022* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro). > > **Cons**: There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF. > > If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly. ----- ### "Impressive Improvements and a better Roller experience every year (Thanks \[sensitive content hidden\] \!)" — 4.0/5 > **Maddison** | *19 September 2025* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: Over the years of using Roller, we've seen a significant improvement in one-on-one support and account management. There was a time when we seriously considered moving away from the platform. However, we chose to stay, and are glad we did, due to the steady enhancements in the ticketing system, payment portals, and the increased engagement from our account manager, who has made a conscious effort to be present and work collaboratively with us on solutions. THANKS \[sensitive content hidden\] \! One of the biggest improvements has been in payment processing. The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience. While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products. We’ve particularly valued the introduction of price rules and schedules over the past seasons. These tools became essential in the post-COVID environment, where managing guest bookings, capacity, and queues became more important than ever. The progressive checkout has also been a game changer. Not only is it visually appealing, but it’s far more user-friendly compared to the previous format. It enhances the overall customer experience and aligns well with modern consumer expectations. We’ve also seen great success with the online party package system. Allowing guests to purchase and manage their own bookings has led to a noticeable increase in party sales, while also reducing the administrative load on our team. > > **Cons**: If you had asked me a few years ago, I could have easily written a page and a half outlining the things we didn’t like or appreciate about Roller. However, as the platform has developed over time, that list has steadily decreased. One of our earlier frustrations was being limited to selling tickets as a standard product. With the introduction of schedules, improvements in stock product functionality, and now the implementation of price rules, our experience with ticketing and the overall system use has significantly improved. That said, there are still areas where we’d love to see further development, particularly in how events are booked. We currently rely on external software (Priava/Elite) to manage and invoice event bookings, as Roller’s event management features aren’t yet at the level offered by those systems. We’re hopeful that as Roller continues to evolve, it will eventually allow us to run all aspects of our business (food \& beverage, ticketing, event management, lockers etc.) within a single, unified platform. Another area we’re keen to see improvement in is guest account management. Specifically, we’d like guests to have more autonomy in managing their bookings. For example, being able to change their visit date without needing to contact our team via phone or email. This was a feature we were expecting last season, but unfortunately, it wasn’t implemented successfully. We’re hoping to see it available and functioning smoothly this season. > > Roller has become a core part of our operations, and we’re very happy with how far it’s come. While it’s not yet a complete all-in-one solution, we’re confident it’s heading in the right direction. With continued improvements, particularly around event management and their food and beverage systems, we can see ourselves running our entire business on Roller. ----- ### "Keep Looking" — 2.0/5 > **Amanda** | *25 September 2025* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: The customer facing side of this works better than our old system. I like the digital tickets and the ability to book events online. > > **Cons**: It doesn't do everything they promise and it is very complicated to do certain things. Their support is not helpful. It does not calculate sales tax accurately. > > If I had to pick again I would not pick this system. The sales staff made promises the software does not deliver and I have not found the support to be helpful with any of the back office items I have brought to them. ----- ### "Great Support-Backed System for Managing Events and overall Business" — 5.0/5 > **Shweta** | *16 December 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about ROLLER is its all-in-one functionality. It centralizes waivers, ticketing, memberships, party bookings, and POS into a single system, which helps streamline front desk operations. The real-time syncing of waivers and bookings reduces manual work and speeds up guest check-ins, especially during peak hours. The reporting tools are also useful for tracking sales and attendance, which supports better daily and operational decision-making. > > **Cons**: some workflows are not very intuitive, especially for new staff. Certain tasks such as modifying bookings, processing refunds, or switching between POS and booking screens require multiple steps and can be time-consuming during busy periods. Occasional system lag and delayed syncing also impact front-desk efficiency during peak hours. > > Overall, my experience with ROLLER as an Events Manager has been mixed but largely positive. The platform is strong for managing party and group bookings, tracking payments, and coordinating waivers, which helps keep event operations organized. Having bookings, guest details, and transactions in one system improves visibility and reduces manual follow-ups. However, during high-volume event days, some processes such as editing bookings, handling last-minute changes, and processing refunds can feel slow or overly complex. While ROLLER is a powerful system, certain workflows and reporting tools could be more intuitive and flexible to better support fast-paced event management. With improvements in speed, usability, and customization, it would be an even more effective tool for managing events efficiently. ----- ### "I Love Roller\!" — 5.0/5 > **Brin** | *18 September 2025* | Museums & Institutions | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to address payment issues (refunds, auto renewals) and the flexibility of making different products. I can get creative to meet the demands of my company when it comes to ticketing and tracking revenue. It has been so easy to train other staff on how to use and I always direct new hires to the training videos and help articles. > > **Cons**: The only gripe I have is debit transactions on memberships - sometimes people get visa debit confused with credit cards and this unfortunately makes their membership records with us a little bit funky. I do have a workaround for this in the meantime. This is a VERY specific issue and I can try to catch it when possible. > > It is the best multi-use POS, CRM and ticket management system I have come across. It has given me a lot of valuable experience that I can carry with me to other ventures in my career. The customer service has also been fantastic\! ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/173203/roller?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/173203/roller) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data