--- description: Review of Lookback Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lookback | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [UX Software](/directory/4258/ux/software) > [Lookback](/software/175348/lookback) # Lookback Canonical: https://www.softwareadvice.com.au/software/175348/lookback Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/175348/lookback?page=2) > Lookback is a user testing solution, which helps businesses interact with customers via interviews and screen sharing. Supervisors can share custom introductions, instructions, and closing messages with participants and broadcast, pause or resume sessions according to individual requirements. Using Lookback, enterprises can access session recordings from within a cloud-based platform and invite stakeholders or colleagues to view interviews in real-time. Managers can create highlights and share them with team members to gain visibility into onboarding challenges, user habits and usability trends. Additionally, administrators can create projects and receive notifications about staff communications on a centralized dashboard. Lookback offers mobile applications for Android and iOS devices, enabling participants to share feedback with researchers and developers about products. It is available on annual subscriptions and support is extended via FAQs, documentation and email. > > Verdict: Rated **3.4/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 13 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 2.1/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Lookback - **Location**: Menlo Park, US ## Commercial Context - **Starting Price**: USD 17.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Lookback is offered across three pricing plans, outlined below. A free trial is available. Team: $99 per month billed annually Insights: $229 per month billed annually Enterprise: Please contact Lookback directly for pricing information - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Collaboration Tools - Data Import/Export - For Mobile - For Websites - Projections - Screen Activity Recording - Single Sign On - Tagging - Unmoderated Testing - Usability Testing - User Research Analysis ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [UX Software](https://www.softwareadvice.com.au/directory/4258/ux/software) ## Related Categories - [UX Software](https://www.softwareadvice.com.au/directory/4258/ux/software) - [User Testing Software](https://www.softwareadvice.com.au/directory/4651/user-testing/software) ## Alternatives 1. [Adobe XD](https://www.softwareadvice.com.au/software/225523/adobe-xd) — 4.5/5 (1087 reviews) 2. [Lyssna](https://www.softwareadvice.com.au/software/144529/usabilityhub) — 4.6/5 (86 reviews) 3. [Dovetail](https://www.softwareadvice.com.au/software/345899/dovetail) — 4.6/5 (97 reviews) 4. [UserWay Accessibility Widget](https://www.softwareadvice.com.au/software/219037/userway) — 4.9/5 (328 reviews) 5. [Hotjar](https://www.softwareadvice.com.au/software/136486/hotjar) — 4.6/5 (539 reviews) ## Reviews ### "Love the features BUT have to use work arounds" — 4.0/5 > **Verified Reviewer** | *20 February 2019* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes \& videos - Ability to share videos with Link - Ability to view camera and screen share at the same time > > **Cons**: Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos > > \- Having notes and videos together in one place\! - The ability to quickly find a video snippet to share based on the timestamped notes. ----- ### "First day using Lookback for research - total game changer\!" — 5.0/5 > **Jennifer** | *14 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants\! > > **Cons**: I don't like that participants have to put in their name and email address in order to use it. > > This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it. ----- ### "Awesome when it works, but it often doesn't" — 3.0/5 > **Ioana** | *14 January 2020* | Leisure, Travel & Tourism | Recommendation rating: 6.0/10 > > **Pros**: Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use > > **Cons**: Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting. > > It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices ----- ### "Good tool for moderated Usability Testing" — 4.0/5 > **Julian** | *24 February 2023* | Design | Recommendation rating: 9.0/10 > > **Pros**: This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place. > > **Cons**: The setup for users is a little complicated. On mobile, the in-app browser could be improved. > > Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better. ----- ### "Lookback" — 4.0/5 > **Verified Reviewer** | *23 August 2018* | Design | Recommendation rating: 8.0/10 > > **Pros**: Awesome tool for user tests with facilitating additional features like live stream, chat and video editing. > > **Cons**: You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/175348/lookback?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/175348/lookback) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data