About ADP Workforce Now

ADP Workforce Now is a comprehensive solution for managing HR, payroll, talent, compliance, and employee benefits. This workforce solution is suited for businesses with more than 50 employees looking to streamline HR processes. ADP Workforce Now includes capabilities such as payroll processing and tax filing, performance management, compensation management, talent acquisition, time and labor management, benefits management, analytics, plus more. This fully integrated HR software is built on a single database, which automates data synchronization and helps human resource teams minimize manual administrative task procedures. ADP Workforce can integrate with other HR and business applications via the ADP Marketplace. App integration can help management further customize HR solutions to fit unique workforce needs. ADP Workforce Now provides self-service tools for employees and HR management teams, such as the widely used ADP Mobile app. The app can be used to access employee information including timesheet and payroll data, W-2 forms, mobile enrollment for employee benefits, direct deposit info, plus more. Other HR management features include proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmarking, the ADP Research Institute, and ADP Professional Services; and, access to the ADP client community with more than 50,000 peers.
ADP Workforce Now Software - ADP Workforce Now - Multi-device accessibility
ADP Workforce Now Software - ADP Workforce Now -Job benchmarking
ADP Workforce Now Software - ADP Workforce Now -Post job details on various job portals
ADP Workforce Now Software - ADP Workforce Now -Manage candidate profiles
ADP Workforce Now Software - ADP Workforce Now -Benefits management
ADP Workforce Now Software - ADP Workforce Now -ADP Mobile
ADP Workforce Now video
ADP Workforce Now Software - ADP Workforce Now - Multi-device accessibility - thumbnail
ADP Workforce Now Software - ADP Workforce Now -Job benchmarking - thumbnail
ADP Workforce Now Software - ADP Workforce Now -Post job details on various job portals - thumbnail
ADP Workforce Now Software - ADP Workforce Now -Manage candidate profiles - thumbnail
ADP Workforce Now Software - ADP Workforce Now -Benefits management - thumbnail

ADP Workforce Now pricing

ADP Workforce Now does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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ADP Workforce Now Reviews

Feature rating

Value for Money
4
Functionality
4.5
Ease of Use
4
Customer Support
4
5 reviews of 5,059 View all reviews
Rashid C.
  • Industry: E-Learning
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/03/2021

ADP Work Force Now Review

I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Pros

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Cons

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Phillip C.
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2020

ADP User

My overall experience has been excellent. Their customer service is knowledgeable and skilled. I do not wait long when I need to reach them. They have been critical to my business navigating the COVID-19 crisis. I would have made countless blunders if not for their HR and accounting departments knowledge of the COVID guidelines and policies. Very impressed with ADP and will continue to use them in my office.

Pros

Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system

Cons

I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.

Tiffany G.
  • Industry: Religious Institutions
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/05/2021

Great service and features!

I loved it! It was much better than what we had before.

Pros

The customer service was superb. The Retirement department got me what I needed at the right time.

Cons

The challenges it presented when a manager would enter incorrect information or when I needed to correct something I had to go through a manager to do so.

Derek P.
  • Industry: Banking
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1
Reviewed on 16/01/2018

We have not had a very good experience with ADP. Would not recommend to those seeking a...

ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

Cons

1. Reporting is difficult to navigate and select. You can create a custom report, but don'#39;t be fooled. It'#39;s not as customizable as you need it to be.
2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate.
3. There is no onboarding functionality. We'#39;ve created so many of our own spreadsheets simply because this function does not exist.
4. You can change the status of an applicant, but you have to go into their profile in order to do so or select a checkbox that will bring up a different screen. Too many pages between what you would like to do, makes such a simple step in the hiring process very cumbersome.
5. The referral option is not customizable at all. We were excited about this functionality, but can'#39;t even use it because it cannot do what we need it to do.
6. Our ATS has not received any patched updates at all (ADP has known about this and is 'quot;fixing'quot; for the past 6 months). Our applicants can'#39;t even click the '#39;next'#39; button without a banner being in the way of it. We know that we have lost many applicants due to this.
7. I do not work in the benefits side of things, but I know that we had a big issue with many of our employees being provided with the wrong insurance due to a mishap on ADP. Took us months to correct. Many employees paychecks for almost a whole year were incorrect that we had to refund.
8. Registering to apply for a position is so difficult. You have to click on '#39;apply'#39; for the same job 3 times navigating to multiple different screens before you actually start applying.
9. There is no automatic feature to remind our managers to submit their time cards for their branches. This has to be done manually. We have to then submit the time cards individually at the end of every pay period. This takes a whole day for one person to complete, and we have about 250+ employees.
10. Customer service is atrocious. It was so bad that when we finally complained about it enough, they didn'#39;t really offer any fixes to the standing requests that we already had, but offered us a 'quot;white glove'quot; service that we would have to pay for just to get better customer service. 10'#39;s of hours are wasted monthly just to get someone that can help us. And then we have to call back again to see if we get the same answer twice, which more often than not, we receive a different answer.

Response from Lori

Derek – I am sorry to see that you have had a less than stellar experience with our WFN product/service. As a member of ADP's Client Loyalty team, I am committed to getting you the help and resources you need to improve your experience. Please reach out to me directly so I can assist. [email protected]

Replied 22/01/2018
Chirag S.
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 07/04/2021

Reliable workforce management system

We use ADP Workforce for time management, payroll, employee database, benefits, cloud data storage, signing documents and more. We have had some downtimes here and there, but no complaints there. It happens. We are, overall, happy with the software. It does the job well. In some areas important to us - like payroll - it shines.

Pros

ADP handles complexity well. They know payroll really, really well. Payroll is important for staff and ADP makes it easy for us to handle it. Payroll module has always worked and has handled various edge cases for us.

Cons

We don't like ADP's support. We feel that reaching to support is a wasteful use of our time since we barely ever get value out of them. ADP should definitely invest in support staff who are knowledgeable and willing to help. We, once, had a challenge with ADP mobile app. Information that was supposed to be on managers' ADP mobile app profile wasn't showing up. After several attempts over several months, one curious support person chose to dive deep and figure a solution out.

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