---
description: Review of Office24by7 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Office24by7 | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Office24by7](/software/178075/smart-operator)

# Office24by7

Canonical: https://www.softwareadvice.com.au/software/178075/smart-operator

> Office24by7 is designed for growing businesses that need a simple way to bring sales, communication, and customer support into one unified connected system. It is ideal for teams that rely heavily on calls and customer interactions such as healthcare providers, financial services firms, retail operations, and service-based organizations where speed, visibility, and coordination directly affect results.

Instead of using separate tools for CRM, calling, messaging, and reporting, Office24by7 combines everything into one platform. Users can manage leads, make and receive calls through built-in cloud telephony and IVR, and communicate with customers via SMS, email, WhatsApp, and voice from a single interface. Every interaction is automatically recorded against the customer profile, giving teams a complete view of each relationship.

Office24by7 is especially helpful for organizations that want structure without complexity. With its no-code automation and custom app builder, businesses can design workflows for task assignments, follow-ups, approvals, and alerts without depending on technical teams. Industry-ready workflows support healthcare, finance, retail, and other sectors, helping organizations standardize processes while still allowing flexibility.

Managers benefit from real-time dashboards and analytics that show lead movement, call activity, agent performance, and service response times. This visibility helps decision makers quickly identify gaps, improve productivity, and ensure customers are handled consistently across teams.

A key advantage of Office24by7 is its unlimited user model, which allows businesses to scale teams without worrying about rising users. This makes it suitable for both small teams starting out and larger organizations expanding operations.

Office24by7 also emphasizes ease of adoption and ongoing support. The platform is designed for quick onboarding, and customers receive guided setup assistance, training resources, and responsive support to ensure teams can start using the system effectively from day one.

With secure role-based access, centralized customer data, and configurable processes, Office24by7 helps organizations improve collaboration, reduce manual effort, and deliver smoother customer experiences. A 15-day free trial allows prospective buyers to explore the platform’s features and determine if it fits their operational needs before making a commitment.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Office24by7
- **Founded**: 2011

## Commercial Context

- **Starting Price**: INR 0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Office24by7 is priced to help organizations maximize return on investment by consolidating CRM, cloud telephony, omnichannel communication, and automation into a single platform. By replacing multiple disconnected tools with one unified system, businesses reduce software licensing, integration, and maintenance costs while improving operational efficiency.

Pricing is customized based on each company’s operational scale and functional requirements, allowing teams to grow without increasing software expenses. This makes Office24by7 especially cost-effective for enterprises with large or expanding teams.

Custom plans are designed around industry needs, workflow complexity, and communication volume, ensuring organizations pay only for what they use while gaining measurable productivity improvements. A 15-day free trial enables buyers to evaluate impact on response times, lead conversion, and team performance before making a long-term investment.

This value-driven pricing approach helps businesses control costs, improve collaboration, and achieve sustainable growth with predictable technology spending.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring

## Integrations (13 total)

- Facebook Business Suite
- Gmail
- Instagram
- Knowlarity
- LinkedIn Marketing Solutions
- LinkedIn for Business
- Plivo
- Salesforce Sales Cloud
- SendGrid
- Twilio
- Vonage Contact Center
- YouTube
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software)

## Related Categories

- [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software)
- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
5. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/178075/smart-operator)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/smart-operator-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/178075/smart-operator> |
| en-GB | <https://www.softwareadvice.co.uk/software/178075/smart-operator> |
| en-IE | <https://www.softwareadvice.ie/software/178075/smart-operator> |
| en-NZ | <https://www.softwareadvice.co.nz/software/178075/smart-operator> |

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