Maintenance Connection

Pros

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Cons

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Pros

The fluid way to maintain and organize work orders and assets is amazing.

Cons

The steps to design and implement Preventive Maintenance appear to be very cumbersome. The steps seemingly need to be done in reverse, but it may be my team needs more training on the process (another subject).

Pros

Maintenance Connection provides a highly scalable solution for maintenance management.

Cons

Maintenance Connection can provide a faster customer service.

Pros

serve our university facility team's needs

Cons

the product update causes big troubles and worry a lot each time

Pros

Extremely customizable and sophisticated. Has everything you may need to run a facility and more.

Cons

It's scope of use makes it almost unapproachable without a dedicated team administrator to learn the platform. Putting that in perspective, after completing nearly 40 hours of training in the platform and there was STILL features that I didn't have time to complete the training on.

Pros

Easy to customize to our needs. We have dozens of highly customized reports, rules and scheduled jobs.

Cons

No real native mobile app. Kinetic is a separate cost.

Alternatives Considered

Reasons for Choosing Maintenance Connection

Reasons for Switching to Maintenance Connection

Pros

Very intuitive and user friendly. Data and statistics are a huge plus so the maintenance can be more accurately represented.

Cons

Few ui bugs that need attention. Mainly minor annoyances but still affect quality of life usage.

Pros

The asset hierarchy layout is nice. Work Orders are ok.

Cons

Not all components of a closed work order go static. No data import function for CMMS Administrators. Accruent Support for MC is rough. Lack of communication. Some modules are not connected or even really functional. Tools module is poor. Reporting. Dashboards are not helpful like they should be. The industry of corrections is unique. Not being able to redownload photos at all, especially those collected within MC Express

Pros

the ability to run detailed data reports is a great feature that i utilize daily. i have used jde and sap in the past and there is a little learning curve with them all. the ease of use for the smart reports is probably one of the better features.

Cons

having only 1 window open per license. maintenance connection needs to be dependent on either ip address, mac address, or network user. having to occupy multiple licenses to have multiple instances open is very inconvenient and not very cost effective.

Pros

Multiple functions available including assets, preventative maintenance and work order modules plus users and groups

Cons

the reporting features are not as easy as other programs

Pros

Ease of use, and the functionality of scheduling work orders to staff members

Cons

Some support issues turn out to be a functionality that is NOT an option in the system. You have to submit an "idea" for future roll-outs of the product

Pros

Notifications, and reporting help make great decisions on what's important. Accurate and easy to understand information help organize and direct the people that perform the work.

Cons

A full GIS integration on the mobile platform. Having a map of the area, to start your WO would be a great benefit to those who aren't in the office.

Pros

The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.

Cons

Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.

Pros

It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Cons

The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

Pros

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs.

The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

Cons

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Pros

MC is a very powerful tool and we are using most of its functions. I am, overall, very pleased with the technical support that I have received from MC. We have been using this CMMS for 5 years and have not lost any data or had any crashes. The report function is defiantly icing in the cake. It allows me to customize reports for all levels in the company. I also use it as an aid to help track and correct documentation errors as they occur. That helps maintain the accuracy that is needed.

Cons

All software needs some sort of improvement. MC does work at continually improving their software. Some fixes take longer than others but they usually are addressed at some point. The upgrades take time and that can seem to long. I wish they could perform some quick fixes for some of the smaller problems.

Pros

I like the reports you can run and the graphics. It does take some getting used to or attending some classes before you feel like you know what you're doing though.

Cons

There are a lot of functions and options that you need to narrow down and tweak before it starts to click, at least that's how it was for me.

Pros

It's ability to notify people, organize work flows, and provide the information that is needed to everyone that uses it.

Cons

Support for the Canadian products (Tablet Hybrid) is not at the same level as the core company. If the Canadian support team had the responsiveness I've become accustomed too, then this wouldn't be a con.

Pros

Easy to use if everything is set up correctly

Cons

The reporting function is cumbersome to navigate
I'd rather have more keyboard functionality as opposed to clicking with a mouse

Pros

Easy to use. The support couldn't be better

Cons

None at this time.

Pros

The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Cons

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

Pros

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Cons

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.

Pros

Asset history can be review directly in the asset module or use the basic and or custom reports. PMs and procedure modules are very simple to set up.

Cons

Asset downtime embeds after completion of work. If correction needs to be made many steps are taken to correct downtime.

Pros

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

Cons

I see every report for every area. It would be nice to add or delete reports that only apply to my section

Pros

MC is a very versatile product.

It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time.

MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

Cons

The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

Pros

Ease of use for building PMs and work order creation. Mobil use is a great option

Cons

Labor management and multiple modules to create a PM.

Pros

It’s over all ease of use and attention to details that’s are needed.

Cons

Making a report is a bit time consuming but honestly that may be my inexperience with building those.

Pros

Ease of use, very intuitive, Tech can be trained in a short period of time.

Cons

Fields can not be moved around or change from tab to tab.

Pros

MC use for inventories and maintenance of our internal facilities/work orders is great.

Cons

We have been trying to apply the MC Kinetic application for our service team that travels across the USA servicing our customers. This endeavor began in Feb. of 2023, and we have yet to have a usable product, even though we are paying for multiple licenses, and have paid in a LOT of money for technical support to get this going. It's been over a year now, still cannot use the app at a level that will allow us to share our service reports with our customers.

Pros

I like that there are so many things you can utilize Maintenance Connection for. For someone who has the time and energy, it could be incredibly valuable.

Cons

The program is clunky and not user friendly. To really understand some of the valuable functions, one has to spend a large amount of time learning how to use them properly. I am constantly having to re-learn how to do things in the system.

Pros

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Cons

Provides only a few tools for creating ad-hoc or tailored reports.

Pros

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Cons

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Pros

The reports module is a beast! If you have ever had to create a report using Crystal Reports before you understand how complex reporting can get. Maintenance Connection makes creating reports simple to do. You do not have to be a wiz at SQL to create very sophisticated reports. I also like that I can copy or clone just about anything in the database. This makes asset creation and pm schedule creation very easy.

Cons

We are not using the most current version, so the issues we experience are likely resolved. That being said, trying to export reports to pdf was buggy at first but seems to have cleared up. I also wish there was a way to create a bulletin (and there may be) that would alert you to whenever a new rule was created, changed etc... because sometimes new rules can cause work order generation issues and it's often the last thing looked at.

Pros

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Pros

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Cons

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

Pros

Ease of navigations , ability to upload prints, manuals and pictures.

Cons

Reporting is not easy

Pros

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Cons

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

Alternatives Considered

Reasons for Switching to Maintenance Connection

Pros

As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

Cons

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

Pros

The available features: work order system, preventative maintenance scheduling/tracking, purchase order processing, and asset management. Many features are available for a wide variety of applications. Their customer service is second to none in similar kinds of software.

Cons

Some of the ways that specific features of the program don't interact with each other very well or something that seems easier to execute takes additional steps or mouse clicks to complete. Since the last update, I have noticed more problems - I am not a huge fan of the update. I also don't like being forced to track the majority of work orders by target dates.

Pros

It is very simple and easy to customize, hide, add additional fields specific to our operation. Very user friendly and intuitive to use for many employees. Easy one button clicks and drop downs to reduce confusion and inconsistent information being input into the system. Reporting can be customized and used to edit, open, manage records.

Cons

Custom and advanced features can be tricky sometimes, but customer support is always there free of charge to come to my aid when I am stuck. And helps to teach as well.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Pros

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Cons

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

Pros

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened?

In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Cons

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

Pros

1. Customer service is fantastic
2. User friendly
3. Easy to manipulate the data
4. Reporting is great, lots of options
5. Customizable to the user
6. Mobile friendly application

Cons

N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software.

Pros

Ease of use. This is a simple program for technical users. The software is easy to use and has been debugged so there is not any issues that cause problems. I have not had any problems in my daily use of maintenance connection.

Cons

Excessive typing required. I was hoping that we could automate filling in some more areas with drop down menus

Pros

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

Cons

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

Pros

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Cons

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Pros

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it.
I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation.
The inventory module forces us to be organized which helps with the 6S program.

Cons

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in.
The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Pros

Ability to adapt to our maintenance needs.

Cons

Waiting for product suggestions to materialize. Would like it to completely integrate with our financial system