IBM Maximo Application Suite is an asset management solution that combines enterprise asset management with maintenance...
Maintenance Connection
4.5
Overall rating
Reviews
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About Maintenance Connection
Maintenance Connection is a multi-site, multi-industry Enterprise Asset Management (EAM)/Comprehensive Computerized Maintenance Management System Software (CMMS) that helps businesses avoid asset failure and reduce downtime. Our user-friendly, web-based CMMS offers comprehensive work order management, preventive maintenance scheduling, and inventory management that can be scaled to your business's needs.
Industries served:
Agriculture, Alternative Energy, Automotive and Aerospace, Chemical Processing, Construction: Residential and Commercial, Data Centers, Discrete Manufacturing, Education, Energy, Food and Beverage, Government and Military, Healthcare, Machinery, Instrumentation, and Appliances, Medical Device Manufacturing, Metals and Mining, Oil and Gas, Pharmaceutical and Biotech, Process Manufacturing, Telecommunications, Transportation, Utilities.
Base functionalities include complete work order management, preventive maintenance scheduling, Asset Lifecycle Management, inventory & spare parts management, business process automations & notifications, and real-time reporting & dashboards.
Maintenance Connection’s application can be deployed in the cloud (SaaS) or on-premise and can be accessed from any modern browser, on any modern device (desktop/laptop or smartphone/tablet). Each Maintenance Connection subscription comes with access to a dedicated Account Executive, unlimited technical support, and access to application updates & enhancements.
Maintenance Connection’s CMMS/EAM hybrid is built to be scalable for any organization and enterprise. Application flexibility and configurability play a large part in Maintenance Connection’s appeal to organizations in major industries like manufacturing, healthcare, and energy creation & distribution.
Maintenance Connection pricing
Maintenance Connection does not have a free version but does offer a free trial. Maintenance Connection paid version starts at USD 110.00/month.
Starting Price:
USD 110.00/month
Free Version:
No
Free trial:
Yes
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Maintenance Connection Reviews
Feature rating
5 reviews of 298
View all reviews
David
- Industry: Newspapers
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 07/11/2018
Benefits of using Maintenance Connection
We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .
Pros
The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs
Cons
The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.
Response from Accruent
David,
Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer.
All the best,
Replied 13/11/2018
Robert
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 23/09/2024
Preventive Maintenance headache
Overall, it's a great solution for multiple plants.
Pros
The fluid way to maintain and organize work orders and assets is amazing.
Cons
The steps to design and implement Preventive Maintenance appear to be very cumbersome. The steps seemingly need to be done in reverse, but it may be my team needs more training on the process (another subject).
Crystal
- Industry: Government Relations
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 23/09/2024
MC within multiple industries
I have had some bright spots since joining the company that uses MC. Things could be better. The help of FM360 has been important and necessary.
Pros
The asset hierarchy layout is nice. Work Orders are ok.
Cons
Not all components of a closed work order go static. No data import function for CMMS Administrators. Accruent Support for MC is rough. Lack of communication. Some modules are not connected or even really functional. Tools module is poor. Reporting. Dashboards are not helpful like they should be. The industry of corrections is unique. Not being able to redownload photos at all, especially those collected within MC Express
Matt
- Industry: Textiles
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 23/09/2024
Customizable
We manage 45,000 assets across 300 sites speared over the US and Canada. We have 700+ technicians in the system daily.
Pros
Easy to customize to our needs. We have dozens of highly customized reports, rules and scheduled jobs.
Cons
No real native mobile app. Kinetic is a separate cost.
Alternatives Considered
IBM Maximo Application SuiteReasons for Choosing Maintenance Connection
end of life on our old system. Data was not accurate and has minimal enterprise management featuresReasons for Switching to Maintenance Connection
price, ease of use, mobile interface, API integrations
Emily
- Industry: Facilities Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/10/2019
Great Product
This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.
Pros
It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.
Cons
Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.
