--- description: Review of Swell Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Swell | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Swell](/software/178288/swell-cx) # Swell Canonical: https://www.softwareadvice.com.au/software/178288/swell-cx Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.com.au/software/178288/swell-cx?page=2) > Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online reputation management, patient surveys, and employee feedback into a single platform — and uses AI to read every review, draft every response, cluster every theme by location and provider, and surface the operational changes that improve patient outcomes. Swell is built for consolidated healthcare organizations: Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups. Swell serves dental, dermatology, pediatrics, ABA therapy, orthodontics, med spa, plastic surgery, pain management, urgent care, veterinary, and specialty practice networks. > > Verdict: Rated **4.6/5** by 357 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 357 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Swell CX - **Location**: Cottonwood Heights, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Swell for volume pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Scheduling - CRM - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customisable Branding - Customizable Templates ## Integrations (80 total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.com.au/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.com.au/directory/3429/patient-engagement/software) - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Reputation Management Software](https://www.softwareadvice.com.au/directory/4509/reputation-management/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1204 reviews) 2. [TrueReview](https://www.softwareadvice.com.au/software/193489/truereview) — 5.0/5 (153 reviews) 3. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (704 reviews) 4. [GiveMe5.ai](https://www.softwareadvice.com.au/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Score My Reviews](https://www.softwareadvice.com.au/software/201586/score-my-reviews) — 4.9/5 (81 reviews) ## Reviews ### "Better option than Podium" — 5.0/5 > **Stephen A.** | *7 October 2021* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Cost effective- easy to communicate with support > > **Cons**: There are glitches that happen occasionally > > Very easy to set up and very nice to have a great customer support team. ----- ### "MOST EFFICIENT COMMUNICATIONS" — 5.0/5 > **Tracy** | *15 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We love the ease of use for efficiently communicating with our clientele where they are - which is digital\! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow\! > > **Cons**: That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. > > Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. ----- ### "Practice Director" — 5.0/5 > **Cher** | *9 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. > > **Cons**: Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. > > Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. ----- ### "It's fine" — 3.0/5 > **Evan** | *13 September 2022* | Events Services | Recommendation rating: 3.0/10 > > **Pros**: I implemented Swell because I was very impressed with the sales person \[SENSITIVE CONTENT\] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews. > > **Cons**: I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow. > > Expensive and not amazing. ----- ### "Swell (Happy Customer)" — 5.0/5 > **Natalie** | *11 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. > > **Cons**: Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. > > Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. ----- Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.com.au/software/178288/swell-cx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/178288/swell-cx) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data