One Step GPS

Pros

One Step GPS is highly functional with an affordable price. Users can customize key settings, and the product is easy to use. The historical playback is awesome!

Cons

One thing that would be great is if users could set their update speed, i.e. 5 second updates, 10 second updates, etc.

Pros

We have been using One Step GPS for over 3 years.
As the person who monitors the GPS for the company, I can tell you that I have rarely had any issues with the units.
When I did have a few minor issues, or needed information, it was easily found within the help section or I simply do a message chat with One Step. They are helpful, knowledgeable, thorough, and polite.
I could not recommend them enough!

Cons

Reloading several times a day is the only issue I have.

Pros

Gives an overall Idea what is going on with our Vehicles

Cons

It's not always accurate with locations and stopps. Seems to be clitchy at times with the new version 3.0

Pros

I think they have a great staff and pay a great deal of attention to their customers. All the updates they have had on their system are helpful to the customer and how a fleet should run.

Cons

I think the system edit details are a little clunky. While not impossible, I would like to see the edit details for my fleet as a sidebar option, not a complete menu change.

Alternatives Considered

Reasons for Choosing One Step GPS

Switched From

Reasons for Switching to One Step GPS

Pros

User-Friendly, Price is great, tells us good information and is customizable which is great! Accurate! Keeps track of drivers, can keep track of mileage & Maintenance schedules for vehicles. A lot of information available with the new One Step GPS version.

Cons

Maybe put settings in a separate section than on the left bottom so it is easier to spot and access? Other than that, I like how customizable it is!

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

Real time tracking is great, I love being able to see my drivers at all time as well as their speed. I love being able to see if they break hard or take a corner to hard. being able to see how long they stop and where is a great feature for me.

Cons

Theres not too many cons to One step. All the features work good and are very helpful to me.

Pros

The app is super user friendly and easy to navigate. Always shows in real time exactly where my drivers are and makes it easier to dispatch with that knowledge. Furthermore can give vehicle codes for errors.

Cons

I truly haven't had one downside or disappointment in using OneStepGPS.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

After Our van was stolen and we realized How vulnerable we were I knew I needed to install a GPS tracker. Working with one step GPS was a pleasure every step of the way they made everything so easy and the service provided was flawless When our van was in fact stolen again, our GPS and their service was critical in, not only following it In route, but recovering it and having all the data, the authorities needed to press charges even when we sold our van the process of movie the tracker to the new owner was just As painless.

Cons

Nothing, I can’t think of anything I would change

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

I like the general map view that shows all vehicles in one map

Cons

Doesn’t have the diagnostic capabilities of Bouncie which was able to alert reliable battery performance warnings

Pros

The installation and setup is easy. The product is reliable and just works.

Cons

Everything is good so far. We did have one faulty device but One Step replaced it quickly and without issue.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

Accurate GPS info on the vehicle. No problems with it. works great! Gives me peace of mind.

Cons

One time and one time only- it had the vehicle stopped somewhere it shouldn’t have. After further investigation onetsepgps customer service tracked his location second by second and the vehicle didn’t stop- it was a glitch.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

Always seems to be very accurate. Easy to install

Cons

We do not have anything bad to say about our tracking

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

One Step GPS supports our business in many ways, from the basics of fleet tracking to helping us achieve specific safety and efficiency goals. The live chat and support team have been extremely helpful, and I want to give a special shout-out to [sensitive content hidden]. She consistently goes above and beyond to assist us when we have questions. On one occasion, when she couldn’t reach our team directly, she proactively sent a video and screenshots to quickly help us resolve an issue she had identified. This level of support is exceptional and far from the norm. It truly makes a positive difference in our customer experience, and we appreciate it.

Cons

Videos are not always saved, which means critical footage could be lost or unavailable unless you have access to the SD card. However, in many cases, SD cards may not be accessible, available, or even locatable when they're needed the most. We've also experienced issues with system alerts, including glitches that caused erroneous notifications. Fortunately, the team investigated these problems and identified the root cause.

For mounting the cameras, we initially used the sticky pads, but they proved ineffective in our climate as they lost adhesion quickly. The suction cups have been a better alternative but we're still getting feedback those do not always stick either.

I really appreciate the reports feature, but I know I’m not using the reports as effectively as I want to. If report-focused webinars are already available, I’m not sure where to locate them, so it would be helpful to offer reminders on where to find them or webinar sessions (possibly featuring real customers or fleet managers) to demonstrate how they set up and use reports to address common challenges for their company. For instance, these webinars could highlight how the One Step Report is being used to monitor behaviors, send automated messages, or track and improve undesirable trends. I feel this feature is likely a key part of what makes One Step such a valuable option for businesses, and I’d like to use it to its full potential. Without someone guiding me, it would take a long time to figure out how to use it effectively on my own.
For mounting the cameras, we initially used the sticky pads, but they proved ineffective in our climate as they lost adhesion quickly. The suction cups have been a much better alternative.

I really appreciate the reports feature, but I know I’m not using the reports as effectively as I want to. If report-focused webinars are already available, I am not sure where to locate them, so it could be helpful to offer reminders on where to find them or webinar sessions (possibly featuring real customers or fleet managers) to demonstrate how they set up and use reports to address common challenges for their company. For instance, these webinars could highlight how the One Step Report is being used to monitor behaviors, send automated messages, or track and improve undesirable trends. I feel this feature is likely a key part of what makes One Step such a valuable option for businesses, and I’d like to use it to its full potential and it's something that, without someone helping, would take a long time for me to try to figure out on my own.

Pros

One Step GPS systems are great for our small company. The dashcams have been a great asset that were added.

Cons

Slow load time for the dashcams is the only thing I can think of at the moment.

Pros

The customer service was fantastic. First of all, [sensitive content hidden] accent is phenomenal. He answered the phone and walked me through step by step how to install the unit, how the software worked, how to use it all, etc. It was by far one of the best customer experiences I've encountered.

Cons

Nothing comes to mind. I was a bit intimidated about installing the unit, but [sensitive content hidden] walked me through and made it easy.

Pros

I love the accessibility of the information. I can access this from any computer or smart phone as well from the app. the information is easy to understand and makes for tracking my 4 vehicles very easy. We have only recently begun to use the maintenance tracking system within this program

Cons

The only con I feel so far is that the tracking devices can fall out or be unplugged pretty easily. I wish they were more secure in the vehicles

Pros

Multi functional and very easy to install

Cons

nothing- all good
My employees would like to turn off the microphone feature for their privacy.
I'm sure there is a way to do this

Pros

The accuracy of locations and the weather overlay are invaluable to our company.

Cons

Not company-specific, but areas where GPS signal is weak or interrupted are problematic. In a State with mountain ranges and plenty of trees, sometime acquiring signal can be challenging.

Pros

OneStep customer service is above all other companies offering this service.

Cons

When I call for support a live person answers the phone every time.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

It works, it's hidden out of view. Very simple to plug/play. Easy to track on your cell phone or on your computer.

Cons

I cannot think of any cons on this product.

Pros

Real time locations to track our technicians time at each stop. We can also see where our techs are if we need them to stop by a supply shop to pick something up

Cons

No complaints about this software. Our techs are happy with it as well for accountability

Pros

Honestly the best thing about One Step is the customer service. They are unmatched by any company I have ever had to deal with, it is always fast and pleasant. If I could give 6 stars, I would.

Cons

the software on the admin side is complicated for some people to understand....sometimes.

Pros

It was very easy yo install and immediately start tracking. It has become a great customer service tool to answer those questions like "how far out is your driver?"

Cons

Really no cons. It has been great from the beginning!

Pros

It is great for real time vehicle tracking. It has come in handy when vehicle data is needed.

Cons

When you try to pull history of a vehicle trip the app and website will crash if the timeline is too large. I have had situations where I need to gather large amounts of tracking data on trips and end up having to shorten the length/ timeline of the search sometimes to 5 days in order for the tracking data to load and not crash the app or website. Crash alerts do not seem to work and engine codes are hit or miss.

Pros

Easily installs and setup in computer. Use it to track arrival and departure at job for time card and job costing. Also who is late or leaves early everyday so they can be spoken to. So many more features, such as mileage, oil changes, vehicle check up. Another good feature is placing zones at job sites to make them easily recognizable at a state glance.

Cons

Can't say anything bad, been using them for years.

Pros

The bang for my buck and the customer service have been the biggest pros for One Step GPS.

Cons

We had a small hiccup in the beginning with a device not working, but I was sent a new one immediately and the situation was corrected quickly.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

Very user friendly interface, lots of integrated features, very good reporting capability.

Cons

Mobile app is a little difficult to navigate.

Alternatives Considered

Reasons for Choosing One Step GPS

Switched From

Reasons for Switching to One Step GPS

Pros

I like the price & customer service. Whenever I have a question they are right there on chat to answer.

Cons

I don't think there is anything that is a CON with One Step GPS.

Pros

Fast set up and install on the cameras. Great prices. Software easy to use and has lot of options.

Cons

There are many options to figure out and set up at the beginning, figuring out what you want and what notifications you want, was overwhelming for me, but as I spent more time with the software, it got easier.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

The GPS was very easy to install in my vehicles. I cost per unit is very reasonable. Since I've installed my One Step I have had many other GPS service providers call me asked to switch. None of them have come close to the price I have from One Step. They had more bells and whistles but I don't need all that. I'm perfectly satified with what One Step provides.

Cons

I really don't have any cons. The service is exactly what I need. Maybe a future improvement could be a battery back up that could last 24-48 hours incase someone disconnects the vehicle battery.

Pros

The software has helped us solve complaints of damage by our vehicles, when we weren't in the area. It has saved us thousands of dollars!

Cons

Nothing to complain about here. If we've had a problem, OneStep has worked out a solution.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

I am able to track my trucks when needed and set up alerts for things like speed and PTO activations. It does the job it's supposed to do.

Cons

The reporting is more complicated than it needs to be. We have to install units ourselves. There are no alerts when a unit stops working or has been oos for an extended period of time. There's no way for us to add the GPS map to our office tv without mirroring from a computer. If I have to use a computer to mirror I may as well not have it on the big screen.
It doesn't integrate with towbook.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

All of the features! This is a fantastic service for the price. It takes the majority of worry off my plate. I always know where my fleet vehicles are, as well as how long they are there, and if my drivers are "ahem" doing what they are supposed to be doing! I know my equipment is safe, and I dont have to remember when we had oil changes last. Plus I love the fact that I can send my teams short msgs.

Cons

The phone app. I basically just use it to see where my guys are, but the software is so much easier to use on a computer.

Pros

I have been able to accomplish all my fleet monitoring goals, including setting up automatic periodic reporting.

Cons

Sometimes it can take more time that I believe should be necessary to figure out how to accomplish my fleet monitoring goals, but I also understand that since I don't live in the on the One Step GPS portal 8-hours a day, I'm not as familiar with all the settings and functionality.

Pros

The pricing was far less then competitor and no contracts.

Cons

The stopping location of the vehicles traccked is not 100% accurate but it works for us.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

Reliable real-time tracking and long lasting battery!

Cons

Cost per device is a bit high. Would like to see a tiered package option based on how many devices a company requires.

Pros

I use One Step GPS primarily for IFTA purposes. Was the most economical tracker that i found. Love the reports at the end of each month, or i can make a custom report Quarterly.
Added benefit to getting it, was if i have a driver that's not being responsive, i can check to see where he is. Also can easily search routes traveled within any given time frame. So many more options, more than i needed!

Cons

Really can't think of any negatives about Ones Step GPS at the moment.

Pros

Ease of use and customer support. Website is so user friendly for our Fleet manager. In addition, the customer support is great !

Cons

I'm thinking ... Um ... This is minor, because overall we it's a success story. Maybe every device should come with an adapter to hide the device.

Pros

Ease of use! The interface is user friendly and very easy for new team mates to understand. Helps us route drivers more efficiently.

Cons

Playback / history of vehicle trips isn’t as detailed and easy as some of the competitor products

Alternatives Considered

Reasons for Choosing One Step GPS

Switched From

Reasons for Switching to One Step GPS

Pros

One Step GPS is both very affordable and is super easy to set up.

Cons

No real cons to speak of. Anytime we did have an issue, support was able to help out.

Pros

ease of generating and automating reports, the fun icons you can use for each vehicle on the map.

Cons

When following some one live it can take awhile to update and get the address right.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

Highly Accurate and easy to use. The onine interface is also great. I love how it helps me keep track of all my maintenance needs.

Cons

Honestly nothing. Great Service! Literally zero complaints.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

The history feature allows me to go back on any vehicle. Helps me to verify time and place when necessary. I like that it provides codes on possible vehicle maintenance issues.

Cons

Vehicles in close proximity are hard to separate for checking arrival time, time at site and such.

Pros

Great program. I can track where all of my staff are at any time, as well as, know how long they have been there. While we have not had to use the feature there is valuable information available if someone is in an accident. Everything is all at my fingertips anytime I need it.

Cons

There is really nothing I don't like about this GPS system. Sometimes I forget to check on my staffs location but all there.

Pros

Easy to pull reports and excellent customer service!

Cons

Some of the mounts block partial view of the cameras

Alternatives Considered

Reasons for Choosing One Step GPS

Switched From

Reasons for Switching to One Step GPS

Pros

The accuracy and amount of information you can get back not only with vehicle tracking but also vehicle diagnostics is incredible.

Cons

The vehicle plug in units tend to get bumped or fall out.
It would be great if these units just game with or had the built in harness with the tracker. Save on the upfront cost.

Pros

The trackability and adheres driving. And it helps the drivers to keep knowing they are being kept an eye on them.

Cons

The integration between GPS and Feetio. One time I came up with an oil Chage 4,000 miles overdue. We have had to go to 34 vehicles and get real time ODO. Not all of my vehicles come back to base, we service our entire county. I thought that's what I am paying for.

Alternatives Considered

Reasons for Switching to One Step GPS

Pros

Very user friendly and the customer support is always available and willing to help.

Cons

Sometimes the live video feed lags a bit.

Pros

The ease of setting up and building the reports that meat our needs.

Cons

Honestly, I haven't found a downside. In the beginning we had a few units that stopped working and had to be replaced, but since that time they have been perfectly with no issues.

Pros

The units were very easy to set up and install.

Cons

I don't really have any cons, the only thing I can say is that it would be nice to see the maintenance status when for instance the change oil indicator in the truck comes on.