JumpCloud Directory Platform

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About JumpCloud Directory Platform

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provides a centralized identity, which allows administrators to manage system security policies, multi-factor authentication processes, and public SSH keys. Professionals can utilize its self-service portal to execute commands across multiple servers, control file storage infrastructure, and manage users as an individual or as part of groups. JumpCloud Directory-as-a-Service provides single sign-on functionality to access various applications including Slack, Zendesk, Meraki, GitHub, Dropbox, and more. Additionally, enables managers to monitor employees’ activities across multiple endpoints. JumpCloud Directory-as-a-Service offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as G-Suite, Azure Active Directory, Workday, and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledgebase, email, and other online measures.
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service user management
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service Azure Active Directory integration
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service server management
JumpCloud Directory Platform video
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service user management - thumbnail
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service Azure Active Directory integration - thumbnail
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service server management - thumbnail

JumpCloud Directory Platform pricing

JumpCloud Directory Platform does not have a free version but does offer a free trial. JumpCloud Directory Platform paid version starts at USD 13.00/month.

Starting Price:
USD 13.00/month
Free Version:
No
Free trial:
Yes

Alternatives to JumpCloud Directory Platform

JumpCloud Directory Platform Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 207 View all reviews
Muhammad
Muhammad
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2021

Great MDM for WFH startups

Pros

Rolling out the system was easy. Imported users from Google Workspace and we were good to go. Simple to use Web UI compared to other clunky products I have tested over the years.

Cons

Some UX components can be fine tuned. Nothing major to complain about. For example, Admins should be able to get Geolocation of the device's WAN IP. Features like Geofencing would be great. Visibility of all installed applications on the end point device would be useful for audits.
Admin/Sudo permission can include a scheduler or timer to auto disable.

Alternatives Considered

Jamf Pro and Workspace ONE

Reasons for Switching to JumpCloud Directory Platform

Price, easy of use, support.
Renato
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 02/11/2021

Great Platform

Jumpcloud has helped us move to one platform for Security, MDM and in the future I'm sure we will move for software updates and rolling software to users. I'm really enjoying the new features and roadmaps that Jumpcloud will bring to us all.

Pros

Jumpcloud has several features that will bring ease of use to you life. The simplicity of the system and the ease of understanding is key. Going from a brand name MDM to using Jumpcloud was super easy. The everyday management and the use of it, is definite stand out for me in terms of using Jumpcloud.

Cons

Jumpcloud has alot of items, some are less relevant. But one negative aspect, and this is getting better, is the possibility to push macOs application to users. This is still fiddly but I'm sure that Jumpcloud will come out with a solution.

Alternatives Considered

Jamf Pro

Reasons for Choosing JumpCloud Directory Platform

Fleetsmith lost all the great features and lost all capabilities of us using it.

Switched From

Fleetsmith

Reasons for Switching to JumpCloud Directory Platform

The company was smaller than Jamf and my experience is that smaller companies care more about customer feedback and ideas for improving the product, which is the case with Jumpcloud.
Victoria
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

3
Reviewed on 02/11/2021

Happy with our decision

Great!

Pros

The features seem straightforward, and I have heard no complaints from the users and security engineers.

Cons

I'm not entirely clear what it does, but maybe that's the point? It's supposed to work without hindering day to day activities.

Alternatives Considered

Rippling

Reasons for Switching to JumpCloud Directory Platform

Rippling's MDM capabilities were subpar and difficult to manage. It slowed everyone's computers down, and it was difficult to enforce its download.
Lance
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2020

Satisfied Jumpcloud Organization

We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.

Pros

Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

Cons

I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

Alternatives Considered

Microsoft Azure

Reasons for Switching to JumpCloud Directory Platform

Jumpcloud made the most sense based on the size of our user base, the cost of the solution, and our needs at the time.
Randy
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2020

JumpCloud, the software that changed the game for companies all over the world.

JumpCloud is an IT / Infrastructure admins dream. Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help. JumpCloud is my favorite product to date.

Pros

What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

Cons

The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.

Alternatives Considered

Okta

Reasons for Switching to JumpCloud Directory Platform

JumpCloud is the best priced for all the features.

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