JumpCloud Directory Platform

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About JumpCloud Directory Platform

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provides a centralized identity, which allows administrators to manage system security policies, multi-factor authentication processes, and public SSH keys. Professionals can utilize its self-service portal to execute commands across multiple servers, control file storage infrastructure, and manage users as an individual or as part of groups. JumpCloud Directory-as-a-Service provides single sign-on functionality to access various applications including Slack, Zendesk, Meraki, GitHub, Dropbox, and more. Additionally, enables managers to monitor employees’ activities across multiple endpoints. JumpCloud Directory-as-a-Service offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as G-Suite, Azure Active Directory, Workday, and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledgebase, email, and other online measures.
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service user management
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service Azure Active Directory integration
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service server management
JumpCloud Directory Platform video
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service user management - thumbnail
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service Azure Active Directory integration - thumbnail
JumpCloud Directory Platform Software - JumpCloud Directory-as-a-Service server management - thumbnail

JumpCloud Directory Platform pricing

JumpCloud Directory Platform does not have a free version but does offer a free trial. JumpCloud Directory Platform paid version starts at USD 11.00/month.

Starting Price:
USD 11.00/month
Free Version:
No
Free trial:
Yes

Alternatives to JumpCloud Directory Platform

JumpCloud Directory Platform Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 209 View all reviews
Idan
Idan
  • Industry: Facilities Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2021

JumpCloud enables remote Workforce

The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Pros

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Cons

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

Alternatives Considered

Okta

Reasons for Switching to JumpCloud Directory Platform

Ease of onboarding, price, support experience, feature and delivery road-map.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/04/2021

Holistic And Neutral Solution For IAM And Device Management

JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Pros

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Cons

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Alternatives Considered

Azure Active Directory, OneLogin and Okta

Reasons for Switching to JumpCloud Directory Platform

Not depending on Active Directory as an authoritative directory, flexible in terms of Operating Systems, built on standards such as LDAP, RADIUS and SAML, Endpoints are covered as well without the need for additional solutions in the first place, pricing-model and close-looped support.
Laura
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/09/2024

JumpCloud has made it a breeze to manage user accounts and access permissions for our team.

Pros

The interface is user-friendly and the ability to manage multiple systems and applications from one platform is a game changer.

Cons

The onboarding process could be simplified, and it would be helpful to have more integrations with third-party apps.

Danny
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
1

3
Reviewed on 02/11/2021

Works well until it doesn't, then it'll take a long time to get right.

Pros

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Cons

Mac installer is a bit temperamental. Console on mobile is not responsive.
Clears saved payment details without warning.
Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Reasons for Switching to JumpCloud Directory Platform

Fulfilled the MDM and SSO requirements of the business
Chris
Chris
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 09/09/2019

Everything I Need, Without the Aggravation of AD

I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Pros

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Cons

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Alternatives Considered

Microsoft Azure

Reasons for Choosing JumpCloud Directory Platform

AD is a pain to manage, and did not allow syncing without using a VPN. The most important thing was the cross-platform support. They support Windows, Mac, and Linux.

Reasons for Switching to JumpCloud Directory Platform

Currently not an Azure customer, and Azure did not support Linux. I love the ease of use and not having to concern myself with maintaining infrastructure anymore.

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