---
description: Review of Observe.AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Observe.AI | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Observe.AI](/software/180931/observe-ai)

# Observe.AI

Canonical: https://www.softwareadvice.com.au/software/180931/observe-ai

> Observe.AI is a cloud-based AI platform built for contact centers of all sizes, from small teams to large enterprise operations. It serves industries such as financial services, healthcare, retail, and telecommunications. Observe.AI analyzes customer interactions across voice and digital channels, helping businesses monitor agent performance, ensure compliance, and improve customer experience. Core features include automated call scoring, real-time agent guidance, conversation analytics, and quality management tools. Agents receive in-call prompts to help them respond accurately, while supervisors gain visibility into trends and coaching opportunities through detailed dashboards and reports. Support is available via email, phone, live chat, and an online knowledge base.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Observe.AI
- **Founded**: 2017

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Observe.AI for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Danish, Dutch, English, French, Hindi, Italian, Norwegian, Portuguese, Spanish, Swedish
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Audio Capture
- Automatic Transcription
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Tracking
- Compliance Management
- Customer Experience Management
- Feedback Management
- Monitoring
- Natural Language Processing
- Performance Metrics
- Quality Assurance
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- Search/Filter

## Integrations (29 total)

- 8x8 Contact Center
- Amazon Connect
- Asana
- BambooHR
- Box
- ChatGPT
- Confluence
- Customer.io
- Five9
- GENESYS
- HubSpot CRM Integration for Jira
- HubSpot Marketing Hub
- Jira
- KingAsterisk Contact Center Software
- Marketo-Based Systems for Growth-Driven Marketing & Sales Teams

... and 14 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software)
- [AI Agents for Customer Support](https://www.softwareadvice.com.au/directory/5207/ai-agents-for-customer-support/software)
- [Virtual Assistant Software](https://www.softwareadvice.com.au/directory/4488/virtual-assistant/software)

## Alternatives

1. [CallMiner Eureka](https://www.softwareadvice.com.au/software/343881/callminer-eureka) — 4.6/5 (5 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (269 reviews)
3. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (225 reviews)
4. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 4.0/5 (20 reviews)
5. [MaxContact](https://www.softwareadvice.com.au/software/120574/maxcontact) — 4.7/5 (33 reviews)

## Reviews

### "It's That Good" — 5.0/5

> **Verified Reviewer** | *14 February 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.
> 
> **Cons**: Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.
> 
> Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.

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### "Great Product" — 4.0/5

> **Verified Reviewer** | *23 February 2021* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.
> 
> **Cons**: It is more pricey than other tools, and support is sometimes lacking.
> 
> Overall it is user-friendly, and integrates seamlessly.

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### "Observe AI Needs More Work" — 4.0/5

> **Renae** | *28 October 2021* | Telecommunications | Recommendation rating: 6.0/10
> 
> **Pros**: I like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere.
> 
> **Cons**: I dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call.
> 
> Im not fond of it but i feel with improvements on the main issues listed above it can be useful.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/180931/observe-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/speech-analytics/observe-ai-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/180931/observe-ai> |
| en-GB | <https://www.softwareadvice.co.uk/software/180931/observe-ai> |
| en-IE | <https://www.softwareadvice.ie/software/180931/observe-ai> |
| en-NZ | <https://www.softwareadvice.co.nz/software/180931/observe-ai> |

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