---
description: Review of TruNarrative Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: TruNarrative | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Compliance Software](/directory/4363/compliance/software) > [TruNarrative](/software/183760/trunarrative)

# TruNarrative

Canonical: https://www.softwareadvice.com.au/software/183760/trunarrative

> TruNarrative is a cloud-based platform for fraud detection, identity verification, eKYC, AML compliance, and account monitoring. It is best suited for midsize to large banks and lenders looking to streamline digital transformation, but may also be scaled accordingly for start-ups. With real-time automated decisions, workflow capabilities, and dynamic risk-rating, TruNarrative is designed to help organizations with customer onboarding, transaction monitoring, account management, customer experience, fraud risk reduction, plus more.


The platform uses shared insights and third-party data sources to automate complex decision-making. Additionally, to help organizations remain compliant, TrueNarrative includes tools for ID verification, eKYC and eKYB, AML monitoring, and a consortium for peer collaboration. By providing a secure consortium for peer-to-peer communication, this platform can help teams discuss individual fraud cases and trends in a space that complies with regulatory requirements.  


Pricing information is provided by TruNarrative. Support is available via live chat, phone, email, and other online resources.
> 
> Verdict: Rated **1.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **1.0/5** | 1 Reviews |
| Ease of Use | 1.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 1.0/5 | Based on overall reviews |
| Recommendation percentage | 0% | (0/10 Likelihood to recommend) |

## About the vendor

- **Company**: TruNarrative
- **Location**: Leeds, UK
- **Founded**: 2016

## Commercial Context

- **Starting Price**: USD 15,000.00
- **Pricing Details**: Contact TruNarrative for pricing details
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Guernsey, Isle of Man, Jersey, United Kingdom, United States

## Features

- AML Compliance
- API
- Access Management
- Age Verification
- Alerts/Escalation
- Audit Management
- Audit Trail
- Authentication
- Background Screening
- Behavior Tracking
- Behavioral Analytics
- Biometrics
- Case Management
- Compliance Management
- Compliance Tracking
- Custom Fraud Rules
- Customer Accounts
- Data Capture and Transfer
- Data Discovery
- Data Verification

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Compliance Software](https://www.softwareadvice.com.au/directory/4363/compliance/software)

## Related Categories

- [Compliance Software](https://www.softwareadvice.com.au/directory/4363/compliance/software)
- [Fraud Management Software](https://www.softwareadvice.com.au/directory/4642/financial-fraud-detection/software)
- [Identity Verification Software](https://www.softwareadvice.com.au/directory/4518/identity-verification/software)
- [AML Software](https://www.softwareadvice.com.au/directory/4335/aml/software)

## Alternatives

1. [YouVerify](https://www.softwareadvice.com.au/software/410401/youverify) — 4.5/5 (22 reviews)
2. [Persona](https://www.softwareadvice.com.au/software/393949/persona) — 4.8/5 (26 reviews)
3. [Entrust IDV](https://www.softwareadvice.com.au/software/373854/onfido) — 4.6/5 (30 reviews)
4. [Recognito](https://www.softwareadvice.com.au/software/449857/Recognito) — 4.9/5 (23 reviews)
5. [FastPass IVM](https://www.softwareadvice.com.au/software/437791/fastpass-identity-verification-manager) — 4.8/5 (11 reviews)

## Reviews

### "Dreadful usability" — 1.0/5

> **Alan** | *18 April 2024* | Banking | Recommendation rating: 0.0/10
> 
> **Pros**: Absolutely nothing. Frustrating, badly designed.
> 
> **Cons**: Everything\! I could not find a single aspect I found easy to use.
> 
> Forced to use it by my bank, trying to verify my identity. I have worked in IT in customer support, marketing, business analysis and other roles for over 40 years and rarely come across so bad an "should be usable by anyone with zero training" product. I gave up, and switched to buy my financial product from another bank

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/183760/trunarrative)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/compliance/trunarrative-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/183760/trunarrative> |
| en-GB | <https://www.softwareadvice.co.uk/software/183760/trunarrative> |
| en-IE | <https://www.softwareadvice.ie/software/183760/trunarrative> |
| en-NZ | <https://www.softwareadvice.co.nz/software/183760/trunarrative> |

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