--- description: Review of BMC Helix ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BMC Helix ITSM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [CRM for Startups Software](/directory/3235/startup/software) > [BMC Helix ITSM](/software/184531/bmc-helix-itsm) # BMC Helix ITSM Canonical: https://www.softwareadvice.com.au/software/184531/bmc-helix-itsm Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/184531/bmc-helix-itsm?page=2) > BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment. The solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries. BMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life. BMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences. Support is available via phone and email. > > Verdict: Rated **4.1/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 116 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Netreo - **Location**: Irvine, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact BMC Software directly for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Asset Tracking - Change Management - Configuration Management - Dashboard - Data Visualization - Generative AI - Help Desk Management - Incident Management - Problem Management - Reporting & Statistics - Service Catalog - Support Ticket Management - Support Ticket Tracking ## Integrations (1 total) - Yurbi ## Support Options - Email/Help Desk ## Category - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) ## Related Categories - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software) - [Consulting CRM Software](https://www.softwareadvice.com.au/directory/3837/consulting/software) - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) ## Alternatives 1. [Iru](https://www.softwareadvice.com.au/software/71745/Iru) — 4.9/5 (490 reviews) 2. [ITM IT Asset Management](https://www.softwareadvice.com.au/software/334378/itm-it-asset-management) — 5.0/5 (42 reviews) 3. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.6/5 (792 reviews) 4. [PDQ Deploy & Inventory](https://www.softwareadvice.com.au/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 5. [Wasp Asset](https://www.softwareadvice.com.au/software/126253/assetcloud) — 4.5/5 (376 reviews) ## Reviews ### "Essential and User Friendly Tool used for ticketing purpose" — 5.0/5 > **Prachi** | *5 February 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Able to create. update, resolve tickets easily Able to calculate SLA. Good process work flow Able to link Incidents to problem and change requests > > **Cons**: Too many fields are needed to be filled up for raising a ticket, thus its a bit time consuming for us. > > Best Ticketing tool for business purpose. Gives us wide range of options to customize from. breadth of services. Easily understandable Can generate reports according to requirement Able to link tickets to one another easily ----- ### "One of the Best Incident Trackers\!" — 5.0/5 > **Josh** | *10 November 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love how intuitive it is. The software flows just like you'd expect. > > **Cons**: It was something I used at Walmart corporate office when I worked there. No complaints at all ... even from a user at the largest company in the world. > > I worked 3.5 years for 1-800-WAL-MART and used this software to track every single customer incident that happened in Walmart stores in the U.S. and beyond. ----- ### "Remedy Review" — 3.0/5 > **Verified Reviewer** | *3 July 2019* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: This software has a very simple layout that makes tracking information down an easy task. The filtering within the application is great and allows for extremely specified results. I like the priority emails that are given based on open tickets. This process allows teams to stay on track to complete requirements and continuously close open tickets. > > **Cons**: I don't enjoy how the UI visually looks. The application has a very outdated look that doesn't appeal to you visually. I have found difficulty when trying to close Incidents because of status issues. This has been my biggest issue because Remedy will want me to enter twenty different status boxes in order to close a ticket or I will receive multiple errors. > > Overall, I wouldn't recommend Remedy for IT Service Management. I believe there are better solutions available that are user friendly while also being visually appealing. ----- ### "Great Tool" — 5.0/5 > **Srishti** | *12 June 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: This tool is very helpful in managing alerts \& can be nicely sync with monitoring tools. > > **Cons**: I never faced any issues \& used this in my previous organization too. ----- ### "Best tool for Resolving Dockets - Customer support" — 5.0/5 > **Bala Jyothi** | *4 May 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: It is very helpful for resolving the dockets, almost all the attributes are self explanatory, easy to use, what i like the most is reports are generated with all the details like when the docket is raised, when it is resolved, average time duration, and also we can customize the reports...It makes life easy > > **Cons**: So far everything is useful and good about Remedy > > We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the issues, customer can revert back as well , so that we can provide optimum solution to the issues raised through remedy dockets.. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/184531/bmc-helix-itsm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/184531/bmc-helix-itsm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data