--- description: Review of Servetel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Servetel | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Servetel](/software/184558/servetel-cloud-call-center) # Servetel Canonical: https://www.softwareadvice.com.au/software/184558/servetel-cloud-call-center > Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including: -Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. -Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. -API Connect: A unique communication API suite to assist communication needs for mobile and web applications. -Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey. > > Verdict: Rated **3.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 5 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 3.2/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Servetel Communications - **Location**: Gurugram, India - **Founded**: 2017 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Servetel Communications for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: India, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Automated Responses - Automatic Call Distribution - CRM - Call Center Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Campaign Management - Campaign Planning - Chat/Messaging - Communication Management - Contact Management ## Integrations (1 total) - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [ZIWO](https://www.softwareadvice.com.au/software/52205/ziwo) — 4.7/5 (108 reviews) 3. [RingCX](https://www.softwareadvice.com.au/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) 4. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews) 5. [Squaretalk](https://www.softwareadvice.com.au/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews) ## Reviews ### "Effective Solutions" — 5.0/5 > **Ishaan** | *23 November 2023* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: I have been using Servetel's contact center solution for over a year. It has been a very wholesome experience till now. The features provided with the solution are handy and have helped us increase our business efficiency. The good part is every feature in their tool can be used provided you wish to utilize it. The account managers are accommodating and describe each step very clearly. > > **Cons**: The updates are delayed, if we could get more business-centric feature releases that would be great. Not complaining as they already provide multiple features. ----- ### "Easy to Use Product & Good Support" — 5.0/5 > **Manoj Kumar** | *11 August 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Fast with their responses when it comes to support. > > **Cons**: Nothing as such however sometimes a few minor bugs cause operational issues but that gets resolved on time. > > As per their reputation, I would recommend Servetel for calling solutions. ----- ### "Unprofessional Team" — 2.0/5 > **Abhishek** | *11 December 2023* | Banking | Recommendation rating: 0.0/10 > > **Pros**: Reasonable features. Nothing extraordinary though > > **Cons**: Extremely unprofessional team. They can increase prices by 5-10 times and disconnect services even if you have paid plan running. > > Beware of the 'new' Servetel. It is extremely unprofessional. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately it is easy for us to switch, and we did that immediately. But it left a very bitter taste nevertheless. ----- ### "IVR by Servetel - what you see is what you get" — 4.0/5 > **Raju** | *13 April 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Ease of use and implementation. The product was very use to implementation and it's also easy to use. > > **Cons**: I havent found anything that's a show stopper as of now. > > Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple. ----- ### "Disappointed \!\!\!\!Very Unprofessional" — 1.0/5 > **Lakshmi** | *10 October 2022* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing at all . Terrible network ,terrible service. > > **Cons**: Worst response from the team after taking our money. We have only used their product for trial period they needed half payment for that . WE requested for discontinuing the services ,its been a month. They have stopped responding \!\!\!\!WE need a refund \!\! > > Terrible support, No response when youw nat to discontinue. Wont recommend it to any company, incase if you don't want to go ahead after trial they wont care to respond to even your calls\!\!\! Very very unprofessional.... ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/184558/servetel-cloud-call-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data