About HubSpot CRM

HubSpot is a cloud-based, AI-powered customer relationship management (CRM) platform that helps companies of all sizes grow better. HubSpot has hundreds of thousands of B2B and B2C customers and is built for scaling companies across all industries. It offers features like outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more. HubSpot’s Smart CRM is the engine that powers the entire customer platform and offers a visual dashboard with a real-time view of the entire sales funnel. Businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. It also includes marketing tools for lead generation and email marketing automation features, along with a variety of sales tools to help reps manage contacts, track deals, manage their sales pipeline, and more. The platform seamlessly connects all your data, integrates with third-party apps, and gives your marketing, sales, and service teams the timely insights they need to deliver the best customer experiences possible. It’s free to start and scales to fit your unique needs as you grow.
HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - HubSpot CRM track interactions
HubSpot CRM Software - HubSpot CRM email
HubSpot CRM Software - HubSpot CRM lead timeline
HubSpot CRM video
HubSpot CRM Software - HubSpot CRM sales pipeline - thumbnail
HubSpot CRM Software - HubSpot CRM track interactions - thumbnail
HubSpot CRM Software - HubSpot CRM email - thumbnail
HubSpot CRM Software - HubSpot CRM lead timeline - thumbnail

HubSpot CRM pricing

HubSpot CRM has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to HubSpot CRM

HubSpot CRM Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.4
Customer Support
4.4
5 reviews of 4,199 View all reviews
Vishnu
Vishnu
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2019

Best marketing software that include awesome features which any use easily

Overall my experience with hubspot crm is very well, here first I used free version then I satisfy first time because at that time many software industries to provide their features to their customers then at that time I trusted hubspot crm .

Pros

Hubspot CRM is a awesome and easy option that contain all the necessary or aquier basic features for your business. Its most beautiful features is its free versions available for all, it is all basic features which solve your difficulties which are confusing or non perfect to someone.
Hubspot crm is a very famous and best software in industries which are leading in software industries at this time. There are many other software version available in market which provides all necessary features but hubspot crm completed our sequence.
Here email to other Clint and chat with clints are actually crazy need on time.

Cons

Paid version could out of experience for large area but I likely to review its because this platform provides all necessary features to all your acquirement or need your company.
There are many software available in market but we get in quality in hubspot crm other than best. We can send industrial email for future time.

Ankur
Ankur
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 09/12/2022

Mid Range featured pack solution for all our CRM/Contact/Marketing/Lead management needs

Thanks to their details documentation and community support, my overall experience has always been great.

Pros

I really like the way they have provided the ease to admins to manage the contacts and contact creation right after Hubspot form is submitted. Even the method to embed Hubspot Forms on any website is also very user friendly. Comunity support is also there to back up developers in all development needs. Their APIs and Private Apps are really amazing when it comes to authentication and works seamlessly.

Cons

Recently, they have removed their support for API key authentication which probably has broken many hearts as most of the people were too dependent on API key validation. But thankfully creation of Private app and validation through access token is not that tough. However, their customer support is not very helpful when it comes to technical enquiries. You need to be dependent on community only which sometimes may take time to answer your question. Although Hubspot documentation is at time very helpful for technical queries.

Tim Van
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2024

HubSpot CRM is armed with every necessity for optimizing contacts.

HubSpot CRM has given us an exceptional quality experience working on our clients and customers relationship. It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them. It provides with excellent conversation functions that help meet our commitment to support our customers.

Pros

HubSpot CRM has very efficient conversation tools that ensure smooth communications and sharing of information with customers and clients. It has an analytical tool that gives accurate performance insights on how to optimize customer engagement and improve relationships. Customizing HubSpot CRM is easily possible which helped us get a perfect solution for our relationship management needs.

Cons

We have never had any case with HubSpot CRM to this moment. It has been a smooth ride all along with no dislikes.

Melissa
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 18/07/2024

Rip-Off and Zero Customer Service

Not worth it. Now they are hurting our business.

Pros

Ability to manage contacts and see when they open email.

Cons

Some features weren't working for us and frustrated, I contacted Hubspot to report them. We had a very helpful rep, who actually convinced us to upgrade our plan, but used high-pressure tactics to get us to sign a one year contract a few months ago. We are a very small agency, and we were hit financially and had to pivot our operations in order to stay in business. Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls. We are not able to go back to our former plan, and the account is in a hostage state, which truly hurts our business.

Alternatives Considered

Zoho CRM, monday CRM, SendPulse and LinkedIn Sales Navigator
Halle
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/05/2024

Hubspot is a tool that I rave to anyone that will listen, it has been a gamechanger to our...

Pros

I really like how easy to use it is, how to pull data and reports and create workflows and automations. Also, there customer support is top notch!

Cons

I honestly don't have any cons, other than it is pricier than some other CRM tools we looked at but we used it as our one stop shop for Sales, Marketing and Support.

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