--- description: Review of Amadeus HotSOS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Amadeus HotSOS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Resort Management Software](/directory/582/resort/software) > [Amadeus HotSOS](/software/185401/hotsos) # Amadeus HotSOS Canonical: https://www.softwareadvice.com.au/software/185401/hotsos Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/185401/hotsos?page=2) > HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more. HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories. HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several third-party property management systems. HotSOS Mobile gives users real-time information on mobile devices and compiles a list of service orders, which are then prioritized based on customizable parameters such as occupancy stay history or VIP status. Support is offered via phone and though an online helpdesk. > > Verdict: Rated **4.6/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 22 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Amadeus - **Founded**: 1996 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Spain ## Features - Asset Tracking - Equipment Maintenance - Preventive Maintenance - Scheduling - Work Order Management ## Category - [Resort Management Software](https://www.softwareadvice.com.au/directory/582/resort/software) ## Related Categories - [Resort Management Software](https://www.softwareadvice.com.au/directory/582/resort/software) - [Hotel Management Software](https://www.softwareadvice.com.au/directory/4504/hotel-management/software) - [Maintenance Management Software](https://www.softwareadvice.com.au/directory/4390/cmms/software) ## Alternatives 1. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5059 reviews) 2. [Alkimii Property](https://www.softwareadvice.com.au/software/443312/alkimii-property) — 5.0/5 (3 reviews) 3. [Synchroteam](https://www.softwareadvice.com.au/software/14400/synchroteam) — 4.4/5 (95 reviews) 4. [Nlyte DCIM](https://www.softwareadvice.com.au/software/143083/nlyte-dcim) — 4.3/5 (23 reviews) 5. [QT9 QMS](https://www.softwareadvice.com.au/software/152728/qt9) — 4.8/5 (117 reviews) ## Reviews ### "One and done" — 5.0/5 > **Cortney** | *3 May 2024* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate. > > **Cons**: Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved. ----- ### "Grew into the DNA of our operations" — 5.0/5 > **Kurt** | *26 September 2018* | Recommendation rating: 9.0/10 > > **Pros**: Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user) > > **Cons**: Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working > > When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution ----- ### "Falling Behind" — 2.0/5 > **Dave** | *7 January 2021* | Hospitality | Recommendation rating: 2.0/10 > > **Pros**: The ability to create steps to accomplish a task like room inspection ensure the task was competed properly. > > **Cons**: This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated. > > We are able to track the completion of work orders and automatically-assigned preventative maintenance. ----- ### "An essential software for all hotel operations managers yet features are very compounded and not user friendly." — 4.0/5 > **Arthur** | *18 August 2017* | Gambling & Casinos | Recommendation rating: 7.0/10 > > **Pros**: Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at. > > **Cons**: The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly. ----- ### "Good but could be great" — 4.0/5 > **Mark** | *26 March 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Being able to track productivity of team members while supporting them thru the information that the system provides. > > **Cons**: The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side. > > As my title says. Good but could be great. The functionality should be there, its has all of the tools ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/185401/hotsos?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/185401/hotsos) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data