--- description: Review of Simphony POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Simphony POS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Food Costing Software](/directory/4748/food-costing-software/software) > [Simphony POS](/software/185731/oracle-micros-simphony-pos-system-for-restaurants) # Simphony POS Canonical: https://www.softwareadvice.com.au/software/185731/oracle-micros-simphony-pos-system-for-restaurants Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/185731/oracle-micros-simphony-pos-system-for-restaurants?page=2) > Simphony POS, from Oracle MICROS is a restaurant management system designed to help restaurants, cafes, bars, hotels, resorts and casinos manage orders, inventories, menus and more. It enables businesses to process online payments, integrate with food delivery applications and optimize stock levels on a unified platform., The application offers Simphony POS terminals, which allows employees to quickly process payments and generate digital receipts. Features of Simphony POS include menu management, employee scheduling, self-service kiosk, kitchen display system (KDS), room booking, customer loyalty programs and more. Additionally, managers can utilize the built-in reporting module to generate customizable reports on employee activities, menu items or restaurant locations and gain insights into customer preferences. Simphony comes with an application programming interface (API), which facilitates integration with several third-party platforms, enabling businesses to push and pull data across systems. Pricing is available on request and support is extended via online measures. > > Verdict: Rated **4.2/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 26 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.3/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Oracle - **Location**: Chicago, US - **Founded**: 1977 ## Commercial Context - **Starting Price**: $1.00 - **Pricing Details**: Contact Oracle for full pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, Denmark, Finland, France, Germany, India, Ireland, Isle of Man, Italy, Jersey, Mexico, New Zealand, Norway, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland and 3 more ## Features - API - Accounting Integration - Activity Dashboard - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - Built-in Accounting - Cash Management - Commission Management - Cost Management - Credit Card Processing - Customer Accounts - Customer Management - Customizable Reports - Delivery Management - Demand Forecasting - Discount Management - Electronic Payments - Electronic Signature - Employee Management ## Integrations (3 total) - FreedomPay - Restaurant365 - SevenRooms ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Food Costing Software](https://www.softwareadvice.com.au/directory/4748/food-costing-software/software) ## Related Categories - [Food Costing Software](https://www.softwareadvice.com.au/directory/4748/food-costing-software/software) - [Inventory Management Software](https://www.softwareadvice.com.au/directory/4490/inventory-management/software) - [Food Service Management Software](https://www.softwareadvice.com.au/directory/4172/food-service-management/software) - [Retail Inventory Management Software](https://www.softwareadvice.com.au/directory/30/inventory-management-software/software) - [Restaurant POS Systems](https://www.softwareadvice.com.au/directory/41/restaurant-pos-software/software) ## Alternatives 1. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews) 2. [Cassa In Cloud](https://www.softwareadvice.com.au/software/241048/cassa-in-cloud) — 3.6/5 (69 reviews) 3. [Marketman](https://www.softwareadvice.com.au/software/140161/marketman-restaurant-management) — 4.7/5 (112 reviews) 4. [Toast POS](https://www.softwareadvice.com.au/software/4997/toast-pos) — 4.2/5 (549 reviews) 5. [IndiCater](https://www.softwareadvice.com.au/software/474651/Indicater) — 5.0/5 (5 reviews) ## Reviews ### "Simphony Review - Minor DKL Food Group" — 5.0/5 > **Christian** | *8 July 2020* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze > > **Cons**: The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates > > Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy. ----- ### "Oracle = A great global partner" — 4.0/5 > **Matt** | *4 July 2020* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires > > **Cons**: Most adjustments to the program involve an additional purchase. Immediate support not often available > > I have been happy with our experience with Simphony. They provide a great product ----- ### "Great but expensive POS" — 4.0/5 > **Giovanni** | *30 January 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: It is very customizable, and the integration with Opera PMS is great. It is very known in the market, so when hiring new team members they most of the times already know how to use it > > **Cons**: It is very expensive, and the implementation process takes long time because all the Oracle wait list ----- ### "Worst POS experience in my tenured career" — 1.0/5 > **Patrick** | *18 April 2023* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: There is nothing that I can highlight that a competitor couldn't also do well. > > **Cons**: There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution. > > Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution. ----- ### "Simphony POS for Hotel" — 4.0/5 > **Verified Reviewer** | *2 July 2021* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS \& Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance. > > **Cons**: The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate. > > Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/185731/oracle-micros-simphony-pos-system-for-restaurants?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/185731/oracle-micros-simphony-pos-system-for-restaurants) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data