--- description: Review of InStream Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: InStream | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Sales Tracking Software](/directory/3590/sales-tracking/software) > [InStream](/software/185818/instream) # InStream Canonical: https://www.softwareadvice.com.au/software/185818/instream Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/185818/instream?page=2) > InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions. With InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action. InStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign. > > Verdict: Rated **4.7/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 41 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: InStream.io - **Location**: Pozna¿, Poland - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 6.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: InStream offers 4 different pricing tiers. Freelancer: $6/month Basic: $10 per user/month Business: $19 per user/month Premium: $29 per user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile) - **Available Countries**: Poland ## Features - Activity Tracking - Alerts/Notifications - Assignment Management - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Management - Client Management - Commenting/Notes - Contact Database - Contact Management - Customizable Fields - Data Import/Export - Email Management - Goal Setting/Tracking - Help Desk Management - Interaction Tracking - Internal Chat Integration - Lead Capture ## Integrations (4 total) - Gmail - LinkedIn for Business - Meta for Business - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Sales Tracking Software](https://www.softwareadvice.com.au/directory/3590/sales-tracking/software) ## Related Categories - [Sales Tracking Software](https://www.softwareadvice.com.au/directory/3590/sales-tracking/software) - [eCommerce CRM Software](https://www.softwareadvice.com.au/directory/3634/ecommerce/software) - [Account Management Software](https://www.softwareadvice.com.au/directory/3606/account-management/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Lead Management Software](https://www.softwareadvice.com.au/directory/1682/lead-management/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Salesforce Starter](https://www.softwareadvice.com.au/software/82914/salesforceiq) — 4.4/5 (223 reviews) 4. [Freshsales](https://www.softwareadvice.com.au/software/113796/freshsales) — 4.5/5 (621 reviews) 5. [Agile CRM](https://www.softwareadvice.com.au/software/6827/agile-crm) — 4.1/5 (524 reviews) ## Reviews ### "Instream is an awesome app" — 5.0/5 > **Tom** | *9 May 2016* > > Instream is an awesome app that helps you to strengthen business relations not only with your frequent/ potential customers but also with people it is important for you to remain in a good contact. The biggest advantage for me is that you can create your own lists without much effort, so that the platform become personalized for your specific needs. What do you dislike? Hard to find something that is not working and I don't like itI really can feel that they really care about their customers and I won't be left alone whenever I will meet any problem or have any question. What benefits have you realized? I am saving a lot of time and I can see that my team at work have better contact now. Everyone knows what to do and they are only seeing what applies to their duties so that we are avoiding now not clear situations and unnecessary mistakes. What's more, seeing everything related to one person in one place helps me with constructing better offers. Recommendations to others considering Instream Do the good research and make clear what your needs are. There are many CRM platforms available on the internet, they are all good, but u have to know which one would be the best for you. Before finally deciding on InStream I was signing in for 4 other platforms and after a month testing different products on trial versions I knew with which one I have to stay. ----- ### "Probably the best CRM" — 5.0/5 > **Pawe¿** | *11 June 2016* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Quick and User-friendly support. All my expectations were met. > > This is what I was looking for a long time. Intuitive menu, great design and functionality This is what makes me say that is probably the best CRM on the market. ----- ### "Good concept - needs to be refined" — 4.0/5 > **Felix** | *27 March 2017* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Not just crm > > **Cons**: No auto email import > > I tried InStream as a potential CRM solution with the hope to find something that also allows us to manage supplier and investor relations. My impression was that while the concept seemed good, the execution seemed half-backed and not integrated enough. Especially auto email import is something I don't want to miss. ----- ### "Great product but not for my purposes" — 4.0/5 > **Kirsten** | *4 April 2017* > > This is a really easy to use and set up way to track clients. The interface is well laid out. Their cap on contacts made it not worth the money as other products do not cap number of contacts and my company has over 100k contacts. it was a bit unclear where if you buy premium (which is only a few dollars higher than what we use currently) whether that would be for "unlimited" users as the price noted per user. My associate tried to find an answer to the question, but never heard back) so we simply moved forward with another company. But I would definitely recommend this for someone with less clients. ----- ### "A great CRM for starting out" — 5.0/5 > **Jean** | *31 March 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use Nice to look at > > **Cons**: Not enough clear demonstrations of how it can be applied. > > I'm still digging into it but I'm enjoying the experience. I need a CRM to manage my client pipeline and Instream.io is a top contender. What I like the most is the user interface and the price is reasonable too. The help desk is good too. One thing I wish for is a clearer demonstration of how powerful this CRM is. The more I look into it, the more I discover. But I prefer to be "spoon-fed" - that's just me though\! ;) ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/185818/instream?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/185818/instream) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data