About eZee Frontdesk

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group booking, housekeeping, banquet, minibar and guest relationship management. The hotel system helps manage hotel operations such as creating guest profiles, managing room inventory, group check-in and check-out, tracking cancellation or no show, night audits and more. eZee FrontDesk can be integrated with eZee's online booking engine and channel manager as well as other third-party booking engines and channel managers, that helps hoteliers receive bookings from their websites and other online booking sources like OTAs, GDS and more. The hotel solution also integrates with the restaurant point of sale solution, to manage in-house restaurant operations and room service orders. eZee FrontDesk comes with mobile apps for reports as well as minibars and housekeeping. 24x7 support is provided via live chat as well as phone and email support.
eZee Frontdesk Software - Guest relationship management
eZee Frontdesk Software - Checkout process
eZee Frontdesk Software - Stay view
eZee Frontdesk Software - Housekeeping
eZee Frontdesk Software - Rate management
eZee Frontdesk Software - Guest checkin
eZee Frontdesk Software - Guest relationship management - thumbnail
eZee Frontdesk Software - Checkout process - thumbnail
eZee Frontdesk Software - Stay view - thumbnail
eZee Frontdesk Software - Housekeeping - thumbnail
eZee Frontdesk Software - Rate management - thumbnail
eZee Frontdesk Software - Guest checkin - thumbnail

eZee Frontdesk pricing

eZee Frontdesk has a free version and offers a free trial. eZee Frontdesk paid version starts at INR 1,150.00/one-time.

Starting Price:
INR 1,150.00/one-time
Free Version:
Yes
Free trial:
Yes

Alternatives to eZee Frontdesk

eZee Frontdesk Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.4
Customer Support
4.6
5 reviews of 188 View all reviews
Sidath
Sidath
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2023

Property management solution that is simple but extremely effective

Overall, we are really happy with software.

Pros

It is very easy to have the system configured. It could be configured in a few days. On onboarding process is very easy. Documents such as confirmation letters, registration forms, and invoices could be generated by using the system. The prices are very reasonable. Payments could be made online.
They do have a 24-hour support team.

Cons

Multi currency option has to improved further.

Euphrasia
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 07/04/2018

So far so good

To be able to handle the hotel operations smoothly. It is so much part of our business already that we can't function without it.

Pros

It is easy to understand especially for the staffs. Convenient to get assistance via the chat assistance.

Cons

Certain reports are not available after it has been produced like the Room status report. The help chat is good except that the person who is assisting me does not seems to communicate what he/she wants us to do and what is the next step they are planning to do properly. I believe they are doing something after we inform them of our issues, but, just being silent & not telling something in the chat does not help us on the other end. We are just left waiting without knowing what is next? This applies to all help desk personals that I have encountered for as long as I have used Ezee. They also seem to not pay attention to what we say too although we are quite specific in our explanation. For example, They ask or tell us things as if repeating what we just said in our explanation. This is not helpful when we are in a hurry to fix issues which normally is the case. They also take too long to solve some issues which is later realized quite easy hence makes us question whether they are competent or not or just too busy on the other end or just don't care. This is especially when we are left hanging with our question in the chat. Hopefully this can be addressed.

Response from eZee Technosys

Hi Euphrasia. We would like to apologize sincerely for the inconveniences caused to you over the live chat. We're always trying our best to help our users in case they're stuck somewhere. We assure you that this won't be repeated if you need us again.

But, if you feel that the problem persists and your query is not attended to, you can drop an email to [email protected], whereby our Customer Success team will ensure that your queries are resolved at the earliest.
Regards, Team eZee.

Replied 14/05/2018
Moreno
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
2
Customer Support
3

3
Reviewed on 23/02/2018

Clunky, non-intuitive software that at the end of the day, gets the job done, but is...

learned a lot about PMS systems....what I like in this system and what other things I need to have a snapshot of my business.

Pros

Calendar Stay view screen is easy to read. Interfacing with OTA,'s is good. Reporting is helpful. I like the fact that I can override OTA bookings, when the OTA it self will not allow me to cancel. Very helpful when I was onboarding.

Cons

Requires many button pushes to get simple processes complete. Not at all intuitive. Customer service lacks...when I told them my concerns, there was little in a way of response that was helpful. Lots of back clicking. No easy reporting on simple things like, printing out all the details of a clients reservation. 2 platforms, Back Office and Front Office, leaving you searching for the appropriate place to get business complete and switching between modules. Sales person was helpful when I was getting started but very abrasive when I expressed my concerns. They could have saved my account, but at the end of the day, I have too many vendors to spend so much time problem solving with one. Does not have 24/7 Customer Service which is a concern in the hospitality business.

Response from eZee Technosys

Hi Moreno. Thanks for your review. There are 2 different platforms for managing your OTA rates and inventory i.e., Frontend and Backend due to user privileges and restrictions. You will also agree that all users do not have same privileges and these details should not be shared with everyone. Therefore, we have to manage two different platforms.

For the support related concerns, it is very unfortunate that you have not been informed regarding our 24/7 support. However, please check out the link for reaching us on our 24/7 support,
https://www.ezeetechnosys.com/livesupport/?chat=cloud And we do offer free unlimited training. You can reach us on live support or connect with your account manager or email us at [email protected] to get all your queries answered. I am sorry on behalf of our reseller¿s salesperson behaviour with you. We will look into the matter and do the needful. Thank You.

Replied 19/03/2018
Ayichluhim
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 31/08/2019

Ezee @ GPH

Over eZee is a very good system as it more than meets the expectations and requirements of hotels of any size. There is always room for improvement.

Pros

Very feature rich and easy to use.
Software is constantly being updated.
Good 24/7 Online Support.
Complete Integrated Hotel Software.

Cons

F&B Software eZee Burrp POS has no automated stop sell(freeze Item) when item is out of stock.
Cannot make one booking for accommodation and Banquet event(It is very common booking in our region). We need consolidated invoice for Accommodation and Banquet for groups.
Invoice templates are too long especially for group booking.

Response from eZee Technosys

Hi Ayichluhim,
Thank you for the detailed feedback and rating us. Our software are made keeping in mind the requirements of general hotels with banquets and all-round services. Hence, you will experience a standard level of features in the software. However, we will surely see how we can improve your experience by trying to accommodate your requirements in the best way possible. Keep writing your suggestions to us at [email protected].
Regards,
Team eZee.

Replied 04/09/2019
David
David
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2018

incredible, functional ....

the control of inventories, sales, minimums and marketing data are accurate, ezee asolute has the possibility to integrate the operative and accounting part magically

Pros

clean and functional software, all well designed able to link all the functionality of a resort, live support is incredible, the sales team will tell you what you need.

Cons

If you only speak Spanish it is difficult for the support to help you fast, I think it would be great in spanish speaking

Response from eZee Technosys

Hi David, Delighted to hear that your resort operations have been simplified using eZee solutions. Also, your appreciation for support is a great value to us. We'll surely look into your suggestion and try providing the support in your preferred language. Keep sharing. Best Regards, Team eZee.

Replied 08/06/2018

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