isolved

Pros

The system's user-friendliness, the ability to customize reports to suit our company's needs, and the excellent support we receive make it a great choice

Cons

The two factor authentication email code for logging in.

Pros

isolved is very user friendly! They are constantly working to bring in new features and updates for features that are already in use. We have been able to go completely paperless using isolved. We have cut our payroll processing time in half. HR onboarding is now effortless because of isolved. The cost is less than most other big HR/Payroll companies.

Cons

I really don't have any cons other than they don't process Canadian payrolls.

Alternatives Considered

Reasons for Choosing isolved

Reasons for Switching to isolved

Pros

Thought having a "one stop shop" would streamline our very small HR department.

Cons

pretty much everything. Steep learning curve on the HRIS side, almost impossible to get a SME that understand the uniqueness of our City. Almost every module has to have a work around to get it to function for our needs. Not user Friendly unless you have an IT background

Pros

There is nothing about this process or company that I like.

Cons

iSolved is the direct deposit provider for Sage 50 accounting software. The process requires you to fill out an application which has all the business’ info and owners’ info along with a contact. In addition to that, they further require a letter from the client's bank which includes their routing, account number, EIN, name, address, etc. But that is not the worst part, they also need to be able to call the person that signs the letter to verify that the information on the letter is accurate. What is the point of getting a letter signed on the bank’s letterhead? Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD doesn’t process these letters at the local branches. They are sent out of the corporate offices, and outsiders are unable to contact the signer to verify the contents of the letters.

What is not stated anywhere in the application or documentation is that this is a credit application for the business. So, you would think that this is an application for credit that if there were no funds in the account when the direct deposit is run that they would pay that week's payroll, but it does not. From the Terms and Conditions:
“(i) In the event of Employer has insufficient funds available for any payment obligation under this Agreement and isolved receives an NSF, isolved is authorized to send a reversal file (“Reversal”) to one or more of the Payee Accounts or other payees that were paid by isolved in connection with such NSF. Furthermore, Employer agrees to fully reimburse isolved within 48 hours for any non-recovered funds from such Reversal. After Employer pays the unrecovered amounts, iSolved will endeavor in good faith to recover the funds and, upon recovery of funds, if any, isolved will distribute those funds to Employer. Employer may not make any claim for reimbursement of unrecovered funds related to any Reversal from isolved.”

If you are applying for credit; why are they going to immediately reverse the direct deposit for an NSF? What is the point of this whole application if not to at least process the payroll?

Compare this to QuickBooks, which can be set up by simply logging into the client's bank site through Plaid, taking a grand total of 30 seconds. QuickBooks has tons of flaws, and I do not recommend them, but this is one thing that they get right while iSolved has made the process a convoluted waste of time.

Finally, the customer service representatives are oddly robotic and almost seem to be an AI chatbot. They aren’t sympathetic to the plight clients have when trying to complete this arduous process and basically tell you “tough” when you can’t jump through all of these unnecessary hoops.

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

The ability to customize the system as needs change.

Cons

I wish the scheduling feature was more robust as well as the report writer.

Pros

Complete HRIS and it is easy for the employees to navigate

Cons

inability to customize reports and difficult to find reports

Pros

I liked the fact that I got to meet a sale representative face to face.

Cons

I liked the fact that I was always getting charged extra service fees each and every time I look at the payrolls. And I also liked the fact that my sale representative role ended the moment I locked in contract with isolved that there is nothing he knows and there is nothing he can do to help me go further.

Pros

Easy to use, mobile app is clean, and platform has what's needed to get the job done.

Cons

Would love to see more unique customization options, enhancements to older modules to the primary application, and more consistency across the different people cloud applications.

Pros

iSolved is very informative and offers a wide variety of content for growth and development. It's very informative.

Cons

Some of the content is dated and often times support takes a while to get back with you when there is an issue with retrieving courses.

Pros

I love how user-friendly it is. It is really easy to teach my clients how to use it as well.

Cons

The amount of changes on things that are working well already.

Pros

Onboarding. Employee Self-Service. All-in-One Solution.

Cons

Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

I do love the system. But see the below

Cons

We go down the next morning after updates

Pros

The amount services you get for the cost is a great value.

Cons

The employee interface has two different views - classic and the updated. It’s confusing.

Alternatives Considered

Reasons for Choosing isolved

Reasons for Switching to isolved

Pros

It is user friendly and easy for clients to understand.

Cons

They have too many updates, which cause a lot of errors and angry clients!

Pros

Very easy to use for both administrators, managers, and employees.

Cons

Customer service and support is terrible. Everyone is a sales person. Very engaged with you if you're interested in buying an add on. Non-existent if you're not. Communication with my rep is non-existent. I understand turn-over issues, so if you let me know in advance that you're experiencing support issues, I'm willing to work with you. I'm constantly in the dark. I feel like we don't matter because we're a small company.

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

There are a lot of options for our clients and a lot of customization.

Cons

iSolved can be very complex if clients want to use all of the features. The downfall is that we are required to train our own clients on their products such as Share & Perform. Some of these products may take time to learn.

Pros

We used their legacy timekeeping software called Timeforce. It was perfect for our company and our time keeping needs on our construction sites.

Cons

We tried to move to their newer time keeping software platform and it was not able to meet our needs. We had to switch timekeeping software completely.

Pros

Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package. It has never failed to meet our basic needs and still has greater ptontial for use by our City.

Cons

As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a moduale based paywa;;. Not everyorganizations needs a full modicle, btu many need more htat the bost basic funcctionality.

Pros

There is a lot of information....neat and tidy.

Cons

When changes are made to the layout of screens (when there are updates) and we only find out when we go to those screens.

Pros

I enjoy the customization capabilities of iSolved. It is also super useful that the system in cloud based

Cons

Many of the features are clunky, under construction and not user friendly.

Pros

Isolved offers a comprehensive, user-friendly platform that streamlines payroll, HR, and benefits management. With its intuitive interface, businesses can easily manage employee data, automate processes, and ensure compliance. It's a reliable solution for enhancing efficiency, reducing errors, and improving overall workforce management

Cons

While isolved is a powerful platform, it can have a steep learning curve for new users. Customization options may be limited, and some users report occasional glitches or slow support response times. Additionally, smaller businesses may find the cost higher than expected.

Pros

It is an affordable solution that has many features and customizable options. Best for small businesses.

Cons

Not great for scaling organizations, as functionalities become limited and cumbersome. The user interface is very dated, and the reporting is kind of a nightmare - lots of reports available, but hard to find what you need without contacting customer support.

Pros

Their great customer support and ease of use.

Cons

I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements

Pros

What I like most about Isloved other then the people/employees is, that it is user friendly. Everything that we have implemented is easy to use and usually runs smoothly when setting it up. If we are having issue Isloved is always there to help with a quick call or reply.

Cons

There not much to dislike about Isloved! Right now I would say that I am getting used to using AI. Sometimes it is inaccurate, but overall still works really well.

Pros

Allows for us to approve reimbursement requests that our employees submit and then commit them to be paid.

Cons

Interface is not consistent and very glitchy. Customer/tech support could use major improvement. The platform should not allow for an employee to double submit/submit a duplicate entry with the same time stamp down to the second. Glitches and bugs that hinder the ability to use the platform need to be addressed in a more timely manner with more transparency and communication.

Pros

There system is an on line system not different from other vendors, nothing special

Cons

They make mistakes in the fund they withdraw (never in your favor) you have to catch it to get the funds back. There is NO customer service, Nobody to talk to. Q help. Lost of hidden fees

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

The ease of use, the user friendly employee app

Cons

Difficulty in writing custom reports, that's about it

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

Any form you could ever want is available. Editing times is easy.

Cons

The new look option has many options missing that you need to switch to the classic view for. The security code almost every time you log in is also just a small annoyance.

Pros

I have been working out of isolved for a couple of years and find it to be a very intuitive system.

Cons

As with any HRIS, there are sometimes glitches that cause issues with time cards, but the isolved team is always quick to address and resolve the problem.

Pros

My favorite features are the ability to review company information and news updates, the employee recognition tools, and the capability to set performance management goals. These have been incredibly helpful in maintaining peak performance and staying updated on changes in company protocols or policies. Additionally, the time-off process is seamless compared to other payroll software I've used.

Cons

The only real downside is that the sheer number of features can be overwhelming. It wasn't as user-friendly as I had hoped, so there was a slight learning curve with some features. However, it's not significant enough to deter me from recommending it for its robust capabilities.

Pros

1. Customer Service
2. Vast amount of data to work with
3. One place for all your needs
4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

Cons

Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool.

Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

We were automatically transferred to isolved by a local payroll company that was purchased by isolved, so we didn't have an option.

Cons

Be very careful! Our transfer paperwork had a "terms and conditions" link that has a 1-year auto-renew buried in it, so we missed our termination by 60 days and have to pay 10 months of services.

Admin and employee interface is outdated, difficult to use and frustrating.

The service is inconsistent with constant errors. Issuing the wrong payroll and having to back money out of employee's bank accounts was the most frustrating. Missing tax filings, missing tax payments, the list of errors goes on and on. We sent termination notice on 11/20/24 and didn't receive termination paperwork until 12/24 when we were already closed for the holiday.

Pros

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Cons

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Pros

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Cons

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Pros

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Cons

Service response is lacking at times. I would like the response to questions or issues to be more timely.

Pros

The user-friendly interface and efficient payroll processing.

Cons

Administrators cannot upload a profile photo.

Pros

Dedicated customer service support representative

Cons

Not enough technology advancements on the payroll administrator website

Pros

iSolved has an easy to use interface that includes the ability to create reports to cater to specific needs in the industry. Payroll processing is easy and flows really well along with benefit management, as long as the feeds are functioning correctly. This can also be customized.

Cons

The PTO is tied very closely to payroll so you cannot delete out an entered day that has been processed. There are a few things that are difficult to work around in manual benefit entry as well.

Pros

Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help

Cons

They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem.

Pros

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Cons

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

Pros

I really like how easy it is to use once you get used to how it thinks. Initially learning the system does take a good bit of work but once you learn the basics, even if you don't know the answer right away it is easy to know where to find it.

Cons

There is some inconsistencies with formatting and I think maybe having more mobile accessibility for the basic payroll functions would be helpful for clients.

Pros

That it is fairly easy to user for users.

Cons

Support is bad and cloud performance is slow at least once per week and after web udpates its common that all of our staff have to be sign in manually by a manager because it won't load. Need to upgrade their cloud servers.

Pros

Having a payroll and time side in one system.

Cons

The release of fixes and new features needs work to make sure everything works as expected.

Pros

They are always willing to listen and help us with any questions we may have.

Cons

I honestly don't have any cons...not sure what it would be

Pros

Extremely user friendly and intuitive to use.

Cons

I would like to be able to enter multiple consecutive vacation days all at once, rather than individually.

Pros

I have been using iSolved for several years, and it is the most user-friendly HRIS system I have encountered.

Cons

Their employee performance review can be improved.

Pros

We thoroughly enjoy iSolved Payroll product. Since switching over to iSolved from ADP we have saved some much time, effort and money with their efficiencies and integrations.

Cons

Can't say I dislike anything about iSolved. They are awesome!

Pros

I appreciate how user-friendly the navigation is, both for administrators and employees. Managing payroll submissions is also easily handled, allowing for control over earnings, deductions, and taxes. Additionally, the available reports for download are incredibly helpful.

Cons

The only issue I've had with iSolved is the login link. It is not a link you can Google and search for.

Pros

What I like most about Isolved is that it is user friendly and has alot of capabilities for a HCM software.

Cons

Isolved Tax Updates See if there are more features to make it more effective.

Pros

I handle all taxes for our organization so the tax engine is the most important part for me. iSolved's tax engine has been extremely helpful and a major upgrade from our previous software.

Cons

There are no major issues but there are a lot of updates released and they sometimes create errors or annoying glitches.