--- description: Review of Neko Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Neko | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Spa Software](/directory/2596/spa/software) > [Neko](/software/188002/neko) # Neko Canonical: https://www.softwareadvice.com.au/software/188002/neko Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/188002/neko?page=2) > Neko Salon is a cloud-based salon management solution for small, midsize and large day spas and hair salons. Primary features include booking management, marketing, sales management, client management, product management and reporting. The booking management feature provides a booking wizard, payment management and the ability to send SMS and email reminders. These reminders help salons reduce no-shows and allow clients to confirm their bookings. The SMS and email marketing feature sends out birthday messages, welcome messages and surveys links after each appointment. Neko Salon provides retail transaction management for sales, refunds, exchanges and gift vouchers. It provides a real-time reporting feature that provides sales, booking and inventory reports. Neko Salon is offered via subscription pricing. It is also compatible with Android and iOS mobile devices. Support is offered over the phone and through a help site. > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 14 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neko - **Location**: Surry Hills, Australia - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: $20 per month per employee Contact Neko Software for detailed pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia ## Features - Access Controls/Permissions - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Barcode/Ticket Scanning - Before & After Pictures - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Client Database - Client Management - Confirmations/Reminders - Customer Database - Customer History - Customer Surveys - Customisable Branding - Data Import/Export - Email Management ## Integrations (5 total) - Mailchimp - PayPal Enterprise Payments - Slack - Stripe - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Spa Software](https://www.softwareadvice.com.au/directory/2596/spa/software) ## Related Categories - [Spa Software](https://www.softwareadvice.com.au/directory/2596/spa/software) - [Medical Spa Software](https://www.softwareadvice.com.au/directory/3851/spa/software) - [Salon Software](https://www.softwareadvice.com.au/directory/4710/salon/software) - [Scheduling Software](https://www.softwareadvice.com.au/directory/4738/scheduling/software) - [Appointment Scheduling Software](https://www.softwareadvice.com.au/directory/4731/appointment-scheduling/software) ## Alternatives 1. [GlossGenius](https://www.softwareadvice.com.au/software/179440/glossgenius) — 4.8/5 (348 reviews) 2. [Mindbody](https://www.softwareadvice.com.au/software/188104/mindbody) — 4.0/5 (2982 reviews) 3. [Acuity Scheduling](https://www.softwareadvice.com.au/software/116391/acuity-scheduling) — 4.8/5 (5741 reviews) 4. [Goldie](https://www.softwareadvice.com.au/software/404201/goldie) — 4.8/5 (1129 reviews) 5. [WellnessLiving](https://www.softwareadvice.com.au/software/56362/wellnessliving) — 4.4/5 (605 reviews) ## Reviews ### "Absolute value for money, easy to operate with fantastic puntual support" — 5.0/5 > **Travis** | *28 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money > > **Cons**: There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business. ----- ### "Neko software review" — 5.0/5 > **Tiriana** | *26 March 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: 1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business. 2. The online help chat with quick turn around response. > > **Cons**: Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients. I dont use these and do these functions manually to avoid a higher subscription. > > Good. Which the basic fee included the reminder to clients. ----- ### "good but seems to have a few glitches." — 3.0/5 > **jordan** | *18 October 2017* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering > > **Cons**: doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us. Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good > > affordable, easy to use ----- ### "Optional to setup for clients" — 5.0/5 > **Ka** | *8 April 2020* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services \& comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out. > > **Cons**: Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number” > > I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better ----- ### "Functional, Great Value for Money" — 5.0/5 > **Katherine** | *30 March 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love the layout and how easy Neko is to use\! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems > > **Cons**: Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue. > > Really great, it’s easy to use and pretty good value for what you get. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/188002/neko?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/188002/neko) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data