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About Mindbody
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.
Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.
Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.
Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration.
Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.
Mindbody pricing
Mindbody does not have a free version and does not offer a free trial. Mindbody paid version starts at $179.00/month.
Starting Price:
$179.00/month
See pricing details
Free Version:
No
Free trial:
No
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Mindbody Reviews
Feature rating
5 reviews of 2,860
View all reviews
Sherree
- Industry: Cosmetics
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 28/11/2023
Time Saving
Very happy and less stressed with Mindbody.
Pros
I can have all the different kinds of appointments for my Mary Kay on here easily. Easy to load and navigate through it. Helps keep personal appointments seperate from my businesse.
Cons
So far I haven't found anything that I don't like or that would be a Con for users.
Edmond
- Industry: Market Research
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
4
Reviewed on 16/10/2024
great software for planning and managing sports and beauty institutes
my experience with mind boy is wonderful
Pros
MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers
Cons
customer service does not respond quickly. the software is a bit slow and bugs
Cristina
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
1
Reviewed on 07/11/2024
If you care about your business, stay away from them
If I can give a shit, they deserve tons of the shit!
Pros
there is nothing worth for anyone to pay for Mindbody. They are big, they dont care about you little money every month. They have the good tech focusing on to make their review looks good but not doing they suppose to do.
Cons
Their management is very sloppy. techs are spoiled. Nobody care about their business. if you really care about yours, stay away from this damn site
Jennifer
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 09/10/2024
MindBody - Incompetent and Greedy
MindBody operates with defective information, illegal rules and horrendous support. Their customer support is poor and inconsistent. Multiple service employees who spoke to us never had the same answer. I purchased the license and merchant account in 2012, and always paid the fees through my bank account. They refused to send the 2012 contract. I know the license and merchant account contract states I am the purchaser and owner. However, they dod not consider me the owner; they told me my employee who was hired in 2018 was the owner and was the only one who could make requests or changes. In preparing to close down the business, MindBody insisted she was the owner even though she was on her way out. This is outrageous and illegal. In addition, last quarter, MIndBody forced our clients to switch to the new app even though many did not want to handle their sign ups and payment on the app. Poor way to treat my customers; we get the blowback for MindBody decisions. They finally now recognize that I am the owner when I want to cancel the contract as studio is closing. MindBody makes cancellation of the license and merchant account almost impossible and outright improper. Here is a recent example. We were told that we would have 90 days after the termination of the contract to download our information. Now, they are claiming that we have only 24 hours to download all of the information. Some information such as liability waivers had to be obtained on each client separately. We have over 800 waivers. Their solution is that we pay them $500 to download the information and send it to us. Extortion! This is only a few examples of how bad poorly MindBody has treated us. Their only concern is to squeeze as much money out of the business. They could care less that the studio is closing down. This is an incompetent, immoral and greedy company. Stay away from them and find a different software.
Pros
In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today
Cons
Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.
Alternatives Considered
DanceStudio-ProReasons for Switching to Mindbody
Studio abruptly had to be closed down.
Michelle
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
1
Reviewed on 30/09/2024
Michelle Bradley
Awful and not fair. Ive spent 135 a month and I'm not using it. I've tried to cancel now they say i have this month and next month because i didn't respond fast enough to a email
Pros
I asked to cancel several times. Because I was not getting any leads .a very expensive booking system
Cons
I was on market place and didn't get any new leads . And couldn't cancel I'm still trying to cancel.
