About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios. Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well. Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed. Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration. Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.
Mindbody Software - Bring your business’s brand to life with a custom mobile app. This feature helps you engage with your clients on another level through rewards programs, push notifications, shared class playlists, and more.
Mindbody Software - Form better relationships with your members using client profiles. This feature keeps information like personal preferences, payment details, service history, and more on hand so you can offer better customer service.
Mindbody Software - Create and send personalized email campaigns with our Marketing Suite. These features make it easy to keep your current members happy while also running promotions that incentivize new clients to book.
Mindbody Software - Get discovered by the largest audience on fitness, beauty, and wellness customers on the Marketplace. This Mindbody-exclusive feature connects your business to users around the world searching for services like yours.
Mindbody Software - Learn what’s performing well with our reporting features. These tools track revenue sources, analyze current promotions, and monitor inventory so you can nail down what strategies are best for your business.
Mindbody Software - Bring your business’s brand to life with a custom mobile app. This feature helps you engage with your clients on another level through rewards programs, push notifications, shared class playlists, and more. - thumbnail
Mindbody Software - Form better relationships with your members using client profiles. This feature keeps information like personal preferences, payment details, service history, and more on hand so you can offer better customer service. - thumbnail
Mindbody Software - Create and send personalized email campaigns with our Marketing Suite. These features make it easy to keep your current members happy while also running promotions that incentivize new clients to book. - thumbnail
Mindbody Software - Get discovered by the largest audience on fitness, beauty, and wellness customers on the Marketplace. This Mindbody-exclusive feature connects your business to users around the world searching for services like yours. - thumbnail
Mindbody Software - Learn what’s performing well with our reporting features. These tools track revenue sources, analyze current promotions, and monitor inventory so you can nail down what strategies are best for your business. - thumbnail

Mindbody pricing

Mindbody does not have a free version but does offer a free trial. Mindbody paid version starts at $179.00/month.

Starting Price:
$179.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Mindbody

Mindbody Reviews

Feature rating

Value for Money
3.6
Functionality
4.0
Ease of Use
3.9
Customer Support
3.8
5 reviews of 2,834 View all reviews
Emily
Emily
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 05/11/2020

MindBody is almost all the software you need for a gym or studio

Overall, MindBody is great and I don't think I've even used half of the features after several years of regular use. There is a way to do anything, and tech always provides good help.

Pros

There is a wide variety of ways that you can structure contracts and payments. The feature that allows you to attach PDF documents to each client helps towards operating in a more paperless manner.

Cons

Refunds and returns are a bit confusing. The product could also be improved with a better attendance system. They should improve the attendance feature. The sign in app apparently doesn't work and we have used a different sign in software.

Courtney
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 17/06/2024

Mindbody for an Athletic Training Facility

Pros

I like that we can handle almost all of our business needs in one application.

Cons

I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.

Response from Mindbody

Thanks for your review, Courtney! We definitely strive to be a comprehensive solution for our customers and have been leaning in heavily to deliver even more innovation and reliability for our platform over the past year. Please let us know if you ever need anything!

Replied 20/06/2024
mylissa
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/03/2024

top of the line

The most efficient booking website. Customer Service was super helpful, quick and precise.. Let’s not forget express booking, truly the icing on the cake.

Pros

This has been a life saver when it comes to booking !!!! Super easy to use

Cons

This is one software dont believe has any cons

Alexandrew
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1
Reviewed on 15/06/2024

Atrocious

It worked until it didnt. For a single site studio perhaps its still possible but anyone with no knowledge on how to find your own solutions do not use this product at all.

Pros

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

Cons

A rather long list.

1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense.

2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this.

3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing.

This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

Response from Mindbody

Hi Alexandrew - We're sorry to hear about your experience. It's definitely not what we're striving to deliver. If there's anything that we can do to make your Mindbody experience better, we'd love to continue the conversation directly. We'll also pass along your feedback to our solutions team members for clarification.

Replied 20/06/2024
Agatha
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/03/2024

Best Scheduling Solution For Mindbody

Pros

With Mindbody, handling reservations and business scheduling.
It is affordable and smooth while using.

Cons

No problems with Mindbody. It is an amazing solution.

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