About WebPT

WebPT provides all-in-one practice experience management (PXM) software designed to engage patients and accelerate financial growth for rehab therapy organizations. The platform provides solutions to attract patients, streamline clinical operations, optimize billing processes, and enhance patient care. With a focus on patient acquisition, retention, and satisfaction, WebPT helps clinics convert prospective patients into loyal advocates and streamline front-office operations to boost patient satisfaction levels. WebPT can help rehab therapy professionals provide exceptional care experiences without sacrificing productivity. By offering solutions specifically tailored for rehab therapy workflows, the platform aims to enhance clinical productivity and outcomes while maintaining a high standard of patient care. Through tools like digital patient intake, home exercise program creation, and virtual visits, WebPT enables practitioners to stay connected with patients and provide quality care remotely. WebPT also focuses on maximizing revenue potential for practices by offering billing and payment solutions that help practices achieve financial success. By streamlining billing processes, reducing claim denials, and optimizing reimbursements, the platform can help practices improve their revenue capture and profitability. Practices using electronic billing systems can save on administrative costs compared to manual processes, while those outsourcing their revenue cycle management can increase net collections. WebPT caters to a wide range of specialties and practice types within the rehab therapy industry. From physical therapy and speech-language pathology to neuro-rehabilitation and sports medicine, the platform offers tailored solutions to meet the unique needs of different practice types. Whether it's supporting enterprise organizations, multi-location clinics, or small practices, WebPT provides tools and resources to help practitioners across various specialties and practice settings. This flexibility and adaptability make WebPT a versatile platform that can cater to diverse rehab therapy practices looking to optimize their operations and enhance patient care. To further support clinics in their growth and success, WebPT offers predictive analytics and practice intelligence to optimize performance and drive positive outcomes. By harnessing the power of data and insights, practices can make informed decisions, identify areas for improvement, and enhance their overall practice efficiency and profitability. Through its Practice Intelligence feature, WebPT offers clinics a comprehensive view of their patient and practice performance, enabling them to make data-driven decisions that can lead to better patient outcomes, increased revenue, and sustainable long-term growth.
WebPT Software - Keep schedules full and increase clinic efficiency with WebPT front-office tools.
WebPT Software - Document efficiently and defensibly with WebPT's customizable templates, SOAP note format, and built-in compliance safeguards.
WebPT Software - Bill accurately and quickly with WebPT integrated billing solutions or outsource billing completely with revenue cycle management services.
WebPT Software - Keep patients engaged in their care plan with WebPT's patient portal, home exercise platform, in-app messaging, virtual visits, & remote therapeutic monitoring.
WebPT Software - Enhance patient care, optimize clinical operations, and easily fulfill quality measure reporting requirements with WebPT's outcomes tracking software & CMS-approved QCDR.
WebPT Software - WebPT helps users make intelligent business decisions with real-time data at your fingertips.
WebPT video
WebPT Software - Keep schedules full and increase clinic efficiency with WebPT front-office tools. - thumbnail
WebPT Software - Document efficiently and defensibly with WebPT's customizable templates, SOAP note format, and built-in compliance safeguards. - thumbnail
WebPT Software - Bill accurately and quickly with WebPT integrated billing solutions or outsource billing completely with revenue cycle management services. - thumbnail
WebPT Software - Keep patients engaged in their care plan with WebPT's patient portal, home exercise platform, in-app messaging, virtual visits, & remote therapeutic monitoring. - thumbnail
WebPT Software - Enhance patient care, optimize clinical operations, and easily fulfill quality measure reporting requirements with WebPT's outcomes tracking software & CMS-approved QCDR. - thumbnail

WebPT pricing

WebPT does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to WebPT

WebPT Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.3
Customer Support
4.2
5 reviews of 474 View all reviews
Shoshana Malka
Shoshana Malka
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
0

5
Reviewed on 30/01/2021

WebPT Review by Physical Therapy clinic

I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes.

Pros

It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT

Cons

I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.

Tameka
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 05/04/2024

Meets All Your PT Needs

Over all it was a good experience. I would not be opposed to using it again.

Pros

Web PT made documentation needs easy and direct even for those new to charting. The templets available to craft notes and documentation requirements is better than other platforms used.

Cons

I did not like that the Thera bill feature was not all in one platform. Although the two are linked is not very convenient to use another web-based system to submit claims.

Alternatives Considered

Jane and Practice Pro

Reasons for Switching to WebPT

The WebPT platform is one of the most highly rated EMR choices for the physical therapy profession.
Garima
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 01/04/2024

Will never recommend it to anyone

My experience with WebPT has been challenging, particularly due to issues with their customer service. While their product itself is decent, the constant turnover in staff led to a lack of consistency in communication. Over our three years with them, we encountered multiple billing errors that went unresolved, resulting in financial losses for our business.

Additionally, there were issues with their billing process. Despite providing our credit card for monthly payments, they failed to charge it for several months without notifying us. When they eventually realized their mistake, they demanded a substantial lump sum payment without offering a reasonable payment plan. It took numerous frustrating calls and hours on hold to finally establish a payment arrangement, only to find that our payments were not being properly credited to our account.

Despite ongoing attempts to resolve these issues, including stopping payments while awaiting resolution, we received no notice before they abruptly discontinued their services. Their mistakes and lack of accountability have significantly impacted our business, leading to unnecessary stress and financial strain. Furthermore, their decision to send our account to collections was unwarranted and further exacerbated the situation. Overall, the lack of professionalism and accountability from WebPT has severely affected our trust in their services.

Pros

Ease of doing the SOAP notes, took less time but initial evaluation and progress notes still took long time

Cons

Customer service, billing, professionalism

Anna
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 21/11/2024

User Review

Pros

Ability for all administrators and users to work cohesively in real time and see who made last changes

Cons

How frequently the server goes out due to volume of users and length it takes to resolve issues.

Clifford
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 22/05/2023

WebPT Review

My experience has been good overall with a few things to complain about, but overall it's a good experience.

Pros

I like the ease of use of WebPT. I like the non-contract nature (month to month basis). I like how professional the documentation looks.

Cons

I don't like the adding physician feature and adding insurance feature. It's not as fluid as I would like. I also don't like that at times discharged cases show up upon logging in under a client's name if they have multiple cases on file. I called WebPT to try to address this so that only the current case pulls up first so that we don't have to toggle back to current from a discharged case, but that was to no avail as no one was able to get me an answer. I don't like that patient's cannot book their own appointment's through a public portal.

Alternatives Considered

HENO

Reasons for Switching to WebPT

I started with WebPT and almost switched to another software; however, WebPT had a simpler way to use their services without long term costly commitment. We are a very small, but growing practice so I needed that continued "small" status relationship where I can discontinue as I please without contracts -- much needed since busy is not guaranteed especially at our small size (5 current clients only).

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