About WebPT












WebPT pricing
WebPT does not have a free version and does not offer a free trial.
Alternatives to WebPT
WebPT Reviews
Feature rating

- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
WebPT Review by Physical Therapy clinic
I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes.
Pros
It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT
Cons
I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Meets All Your PT Needs
Over all it was a good experience. I would not be opposed to using it again.
Pros
Web PT made documentation needs easy and direct even for those new to charting. The templets available to craft notes and documentation requirements is better than other platforms used.
Cons
I did not like that the Thera bill feature was not all in one platform. Although the two are linked is not very convenient to use another web-based system to submit claims.
Reasons for Switching to WebPT
The WebPT platform is one of the most highly rated EMR choices for the physical therapy profession.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Will never recommend it to anyone
My experience with WebPT has been challenging, particularly due to issues with their customer service. While their product itself is decent, the constant turnover in staff led to a lack of consistency in communication. Over our three years with them, we encountered multiple billing errors that went unresolved, resulting in financial losses for our business.
Additionally, there were issues with their billing process. Despite providing our credit card for monthly payments, they failed to charge it for several months without notifying us. When they eventually realized their mistake, they demanded a substantial lump sum payment without offering a reasonable payment plan. It took numerous frustrating calls and hours on hold to finally establish a payment arrangement, only to find that our payments were not being properly credited to our account.
Despite ongoing attempts to resolve these issues, including stopping payments while awaiting resolution, we received no notice before they abruptly discontinued their services. Their mistakes and lack of accountability have significantly impacted our business, leading to unnecessary stress and financial strain. Furthermore, their decision to send our account to collections was unwarranted and further exacerbated the situation. Overall, the lack of professionalism and accountability from WebPT has severely affected our trust in their services.
Pros
Ease of doing the SOAP notes, took less time but initial evaluation and progress notes still took long time
Cons
Customer service, billing, professionalism
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
User Review
Pros
Ability for all administrators and users to work cohesively in real time and see who made last changes
Cons
How frequently the server goes out due to volume of users and length it takes to resolve issues.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
WebPT Review
My experience has been good overall with a few things to complain about, but overall it's a good experience.
Pros
I like the ease of use of WebPT. I like the non-contract nature (month to month basis). I like how professional the documentation looks.
Cons
I don't like the adding physician feature and adding insurance feature. It's not as fluid as I would like. I also don't like that at times discharged cases show up upon logging in under a client's name if they have multiple cases on file. I called WebPT to try to address this so that only the current case pulls up first so that we don't have to toggle back to current from a discharged case, but that was to no avail as no one was able to get me an answer. I don't like that patient's cannot book their own appointment's through a public portal.