About FreshBooks
FreshBooks pricing
FreshBooks does not have a free version but does offer a free trial. FreshBooks paid version starts at $8.00/month.
Alternatives to FreshBooks
FreshBooks Reviews
Feature rating
- Industry: Accounting
- Company size: 2-10 Employees
- Used Monthly for 1+ year
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Review Source
Beautiful Invoices
Overall this is a good option for simple small and micro-businesses. You can also use this software for only invoicing and another for bookkeeping and payroll is needed with integrations.
Pros
Out of all the accounting software FreshBooks has the best-looking and more customizable invoices I have used. Set up was easy it allowed me to set automatic payments and reoccurring invoices. Easily integrates to QuickBooks and Stripe.
Cons
The bookkeeping features for bookkeeping are not as developed as the competitors but this is a good software for a sole-proprietorship or a small business.
Alternatives Considered
Quickbooks OnlineReasons for Switching to FreshBooks
Invoicing rules and automation were required with one of my clients and FreshBooks was our best options.
- Industry: Information Services
- Company size: 51-200 Employees
- Used Weekly for 1+ year
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Review Source
It amply met my expectations and satisfies the company's needs.
When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let Freshbooks do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that.
Pros
I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.
Cons
I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.
Alternatives Considered
Quickbooks OnlineReasons for Choosing FreshBooks
One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).Switched From
QuickBooks Desktop ProReasons for Switching to FreshBooks
We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.- Industry: Internet
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
False Advertising and Lack of Support
My overall experience with FreshBooks has been like watching a masterclass on how not to run a business and how not to treat customers. I regret that I didn't leave years ago when the company tanked to what it is now. I wish FreshBooks could/would solve the technical issues with their product but since they don't even try, I am evaluating other options for software.
Pros
When I started using FreshBooks in 2014 it was really great software - the price was amazing, the features worked as advertised, and the support was better than anything I had ever experienced before. But that changed many years ago and has been a steady and rapid decline in every way.
Cons
This software doesn't work as advertised. I have had an open ticket with support since March and though they acknowledge that this is a known issue attached to my support ticket, there has been ZERO progress made on the ticket, they don't communicate any updates, they don't offer apologies or refunds, they just expect me to pay for their software while they do absolutely nothing to solve a known problem to a highly advertised feature of the product that remains nonfunctioning for going on 5 months.
Response from FreshBooks
Hey Jacob, thank you for taking the time to share your review of FreshBooks.
I am sorry to hear you've been experiencing this issue in your FreshBooks account, and the impact this has had on your use of the software.
Our Support Team is here to assist however we are able to. If you still have a ticket with one of my colleagues on the Support Team, you can follow up with them regarding any inquiry about your account or billing. Alternatively, you can give us a call - our numbers are listed here: https://www.freshbooks.com/contact. ^DM
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
So much better than Quickbooks
I started with Freshbooks back in 2011, a colleague recommended I switch to Quickbooks, which I did. It only lasted a year before I went back to Freshbooks. Even though it was a pain to switch, it was worth it because when I have a problem with Freshbooks, I just send an email to [email protected] and they answer me the same day, usually. With Quickbooks, it was too hard to get support. It's not a double entry bookkeeping program, so if you need that, it's not for you. But for basic invoicing (including automatic recurring on any timeframe), time tracking, expense tracking, and reporting, it's perfect.
Pros
Easy to use, interface. Excellent customer support.
Cons
There is a chrome extension for tracking time, in addition to within the app. The chrome extension was recently updated and is now not working properly. When you type the project name in it doesn't auto search, you have to scroll them all of them (and I have a lot) to select it now. They will fix it, i'm sure.
Sometimes have trouble with expense syncing, and would like more features to make that faster and easier to categorize.
Alternatives Considered
HarvestReasons for Choosing FreshBooks
Support was lacking, and too difficult to use.Switched From
Quickbooks Online
- Industry: Hospital & Health Care
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Great accounting and invoicing software
Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.
Pros
FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.
Cons
As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.
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