About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged. FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts. Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. FreshBooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects. FreshBooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.
FreshBooks Software - FreshBooks accounting
FreshBooks Software - FreshBooks invoicing
FreshBooks Software - FreshBooks expenses
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FreshBooks Software - FreshBooks accounting - thumbnail
FreshBooks Software - FreshBooks invoicing - thumbnail
FreshBooks Software - FreshBooks expenses - thumbnail
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FreshBooks pricing

FreshBooks does not have a free version but does offer a free trial. FreshBooks paid version starts at $8.00/month.

Starting Price:
$8.00/month
Free Version:
No
Free trial:
Yes

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FreshBooks Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.5
Customer Support
4.4
5 reviews of 3,769 View all reviews
Karen
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/07/2022

Beautiful Invoices

Overall this is a good option for simple small and micro-businesses. You can also use this software for only invoicing and another for bookkeeping and payroll is needed with integrations.

Pros

Out of all the accounting software FreshBooks has the best-looking and more customizable invoices I have used. Set up was easy it allowed me to set automatic payments and reoccurring invoices. Easily integrates to QuickBooks and Stripe.

Cons

The bookkeeping features for bookkeeping are not as developed as the competitors but this is a good software for a sole-proprietorship or a small business.

Alternatives Considered

Quickbooks Online

Reasons for Switching to FreshBooks

Invoicing rules and automation were required with one of my clients and FreshBooks was our best options.
Julia Maria
  • Industry: Information Services
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/07/2022

It amply met my expectations and satisfies the company's needs.

When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let Freshbooks do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that.

Pros

I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.

Cons

I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.

Alternatives Considered

Quickbooks Online

Reasons for Choosing FreshBooks

One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).

Switched From

QuickBooks Desktop Pro

Reasons for Switching to FreshBooks

We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.
Jacob
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 24/06/2022

False Advertising and Lack of Support

My overall experience with FreshBooks has been like watching a masterclass on how not to run a business and how not to treat customers. I regret that I didn't leave years ago when the company tanked to what it is now. I wish FreshBooks could/would solve the technical issues with their product but since they don't even try, I am evaluating other options for software.

Pros

When I started using FreshBooks in 2014 it was really great software - the price was amazing, the features worked as advertised, and the support was better than anything I had ever experienced before. But that changed many years ago and has been a steady and rapid decline in every way.

Cons

This software doesn't work as advertised. I have had an open ticket with support since March and though they acknowledge that this is a known issue attached to my support ticket, there has been ZERO progress made on the ticket, they don't communicate any updates, they don't offer apologies or refunds, they just expect me to pay for their software while they do absolutely nothing to solve a known problem to a highly advertised feature of the product that remains nonfunctioning for going on 5 months.

Response from FreshBooks

Hey Jacob, thank you for taking the time to share your review of FreshBooks.

I am sorry to hear you've been experiencing this issue in your FreshBooks account, and the impact this has had on your use of the software.

Our Support Team is here to assist however we are able to. If you still have a ticket with one of my colleagues on the Support Team, you can follow up with them regarding any inquiry about your account or billing. Alternatively, you can give us a call - our numbers are listed here: https://www.freshbooks.com/contact. ^DM

Replied 30/06/2022
Fran
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/07/2022

So much better than Quickbooks

I started with Freshbooks back in 2011, a colleague recommended I switch to Quickbooks, which I did. It only lasted a year before I went back to Freshbooks. Even though it was a pain to switch, it was worth it because when I have a problem with Freshbooks, I just send an email to [email protected] and they answer me the same day, usually. With Quickbooks, it was too hard to get support. It's not a double entry bookkeeping program, so if you need that, it's not for you. But for basic invoicing (including automatic recurring on any timeframe), time tracking, expense tracking, and reporting, it's perfect.

Pros

Easy to use, interface. Excellent customer support.

Cons

There is a chrome extension for tracking time, in addition to within the app. The chrome extension was recently updated and is now not working properly. When you type the project name in it doesn't auto search, you have to scroll them all of them (and I have a lot) to select it now. They will fix it, i'm sure.
Sometimes have trouble with expense syncing, and would like more features to make that faster and easier to categorize.

Alternatives Considered

Harvest

Reasons for Choosing FreshBooks

Support was lacking, and too difficult to use.

Switched From

Quickbooks Online
Sara
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/06/2022

Great accounting and invoicing software

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

Pros

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

Cons

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

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