--- description: Review of Social Intents Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Social Intents | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Social Intents](/software/190003/social-intents) # Social Intents Canonical: https://www.softwareadvice.com.au/software/190003/social-intents Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/190003/social-intents?page=2) > Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting. Create ChatGPT powered chatbots trained on your own website data. Then escalate chats from AI to humans as needed. Improve customer service and reduce support costs with hybrid AI + Human chat support. > > Verdict: Rated **4.7/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 10 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Social Intents - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 49.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Social Intents is offered across four pricing plans, outlined below. A 14-day free trial is available. Starter: $49 per month and $39 per month billed annually Basic: $79 per month and $59 per month billed annually Pro: $132 per month and $99 per month billed annually Business: $256 per month and $199 per month billed annually - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: American Samoa, Aruba, Australia, Austria, Bahamas, Belgium, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Cook Islands, Costa Rica, Curaçao, Denmark, Fiji, Finland, France, French Polynesia, Germany and 39 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - CRM - Call Center Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Conversation Intelligence ## Integrations (21 total) - BigCommerce - Bubble - ChatGPT - Claude - Framer - Gemini - Google Chat - Microsoft 365 - Microsoft SharePoint - Microsoft Teams - Shopify - Slack - Squarespace - Webex Connect - Webex Suite ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 3. [Sobot](https://www.softwareadvice.com.au/software/524506/Sobot) — 4.9/5 (92 reviews) 4. [Fin](https://www.softwareadvice.com.au/software/530033/Fin) — 4.6/5 (14 reviews) 5. [Gladly](https://www.softwareadvice.com.au/software/168565/gladly) — 4.8/5 (139 reviews) ## Reviews ### "Social Intents powered our COVID-19 Success Story" — 5.0/5 > **Joshua** | *14 October 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks. > > **Cons**: The built-in analytics are somewhat limited. > > While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support. ----- ### "Perfect solution, easy to integrate and best online support I've ever had\!" — 5.0/5 > **James** | *28 October 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. > > **Cons**: We are yet to find anything missing or anything that doesn't meet our high standards. > > I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time\! ----- ### "Great support" — 5.0/5 > **Baylor** | *14 October 2020* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP\! > > **Cons**: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. ----- ### "My personal review for Social Intents." — 4.0/5 > **Alisha** | *12 April 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks. > > **Cons**: Despite not having some of the more advanced features, it is still a decent platform and is satisfactory. ----- ### "The platform has functionality like live chat, chatbots, and email integrations." — 4.0/5 > **shivasish** | *9 March 2023* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks. > > **Cons**: Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans. > > A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/190003/social-intents?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/190003/social-intents) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data