About Lightspeed Retail
Lightspeed Retail pricing
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at $79.00/month.
Alternatives to Lightspeed Retail
Lightspeed Retail Reviews
Feature rating
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Best POS for small businesses
One major benefit is how easy my ordering is with their PO system.
Pros
I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!
Cons
Lots of different options so it takes a bit to determine what you need to use.
Reasons for Choosing Lightspeed Retail
Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.Reasons for Switching to Lightspeed Retail
Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Lightspeed is among the best POS platforms for growing businesses
Lightspeed has proven to be an extremely stable POS system for our usage. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly--often before the operating hours of our stores. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us.
Pros
The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store.
Cons
While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up.
Alternatives Considered
Revel SystemsReasons for Switching to Lightspeed Retail
We prefer that Lightspeed POS is a cloud-based system that can run on a desktop computer as opposed to Revel's iPad operating system. Also, Lightspeed offered greater flexibility in selecting merchant solutions like payment processors and credit card transaction equipment.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Stay away!
Horrible! Costly! Nightmare!
Business killer! Profit Stealer!
Pros
When it was Shopkeep.
It has only gotten worse with every update.
Cons
They buy out the competition and change the system to a new hybrid version every other year.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Misleading
The investment on new equipment is extremely expensive. You need to have Apple devices You can't use cheaper alternatives for receipt printers either, you have to invest in the most expensive ones out there. If I knew this from the beginning I wouldn't have waste months trying to set up the system. They should have been open and tell me exactly how much I was going to spend only to start running the business. Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times more than every other POS system, then this is your choice.
Pros
It seems to have everything in one solid platform
Cons
This System DOES NOT work with Android which I was never told!
Response from Lightspeed
Hi Carolina,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Most complete and easy POS
Very easy to use
Pros
It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too
Cons
Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler
