About Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data. The retail POS system offers multi-store capabilities such as inventory sync across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Lightspeed Retail also offers some customer service features such as profiles, sales history logs, and customer insights. Lightspeed software is available on a monthly subscription and offers free, personalized onboarding and 24/7 support. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more, and it can also be used in offline mode.
Lightspeed Retail Software - Lightspeed omnichannel
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Lightspeed Retail Software - Lightspeed accounting
Lightspeed Retail Software - Lightspeed omnichannel
Lightspeed Retail Software - Lightspeed eCommerce
Lightspeed Retail Software - Lightspeed omnichannel
Lightspeed Retail video
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Lightspeed Retail Software - Lightspeed eCommerce - thumbnail

Lightspeed Retail pricing

Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at USD 79.00/year.

Starting Price:
USD 79.00/year
Free Version:
No
Free trial:
Yes

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Lightspeed Retail Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 799 View all reviews
Zondre W.
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2019

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 07/01/2021

The Point of Sale solution

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Traci B.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2021

Lightspeed for Retail

We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5 years. We thoroughly researched many POS systems, before going with our decision and couldn't be happier. The system is easy to set up and use and simple to train employees on. The customer profiles make it easy to customize shopping experiences for all of our customers and stay in contact with them.

Pros

The customer service is excellent and available 24/7, which is critical in our business. The reports Lightspeed generates helps us better gauge sales and thus make better buys more cost effectively.

Cons

None that I can think of or have seen in competitors.

Zach C.
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
1

1
Reviewed on 17/03/2020

Frequent Outages

Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.

Pros

The system ties together items, sales, customers, and sales staff seamlessly. This allows us to dig in and review product performances like never before. Using the matrix feature makes creating items with multiple sizes, colors, and fits easy.

Cons

The system crashes. These past few months have been especially stressful with our busy season approaching. The following list is made up of days in which we were not able to take payment from customers anywhere from a few minutes to a few hours.
Monday March 16, 2020
Wednesday Feb 26, 2020
Saturday Feb 15, 2020
Saturday Feb 1, 2020
Thursday Jan 30, 2020
Saturday Dec 14, 2020
Friday Dec 13, 2020
Friday Dec 6, 2020
Sunday Nov 3, 2019
Monday Sep 30, 2019
Thursday July 18, 2019
Saturday July 13, 2019

We've had an email in, with several followups, to our Lightspeed rep for the reassurance these outages will slow/stop. Unfortunately every email has gone unanswered for over a month now. This lack of communication is very frustrating. We're just waiting for an outage on a weekend during our busy season. Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment.

Lightspeed Payments is another spot to touch on. All told, the switch to Lightspeed Payments would cost our company roughly an extra $7,000/year on top of our current processing costs with Vantiv.

Response from Lightspeed

Hello Zach,

Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.We will have someone from our Customer Success Team reach out to you shortly.

Thank you,

Lightspeed POS

Replied 20/03/2020
Todd D.
  • Industry: Furniture
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/02/2021

Good Product

The overall experience has been excellent. I am most impressed with the support I have received from Lightspeed. Phone in wait times have been very reasonable at this point. When I have spoken to a tech they have been excellent in understanding my question and providing a solution.... at times working outside the box to create the best result with the conditions present.

Pros

The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.

Cons

There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.

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