---
description: Review of MIMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MIMS | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/411/service-dispatch/software) > [MIMS](/software/193312/mims)

# MIMS

Canonical: https://www.softwareadvice.com.au/software/193312/mims

> MIMS is an enterprise SaaS software that assists businesses with enabling advanced field operations management. Designed specifically for the field service industry, MIMS helps users identify and resolve problems quickly and improve overall customer satisfaction.

The work management module enables businesses to automatically create work orders, verify the completion of jobs and receive automated alerts about field updates.

With the team management module, organizations can remotely control and manage the activities of field teams. Managers can optimize employee schedules, daily job capacity or shifts and accurately capture the time taken to complete tasks. The application also helps users monitor individual KPIs and gain an overview of team performance on a centralized platform.

Other features of the software include SLA management, regulatory compliance, scheduling, job allocation, asset management, internal communications and more.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Arrow Labs
- **Location**: New York, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: USD 35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: MIMS is available across three pricing plans, outlined below. It also offers a 30-days free trial.
Cost-effective package: $35/user/per month
Industry Pro: $59/user/per month
Enterprise: Please contact Arrow Secure directly for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Denmark, Germany, Indonesia, Qatar, Saudi Arabia, South Africa, Sweden, United Arab Emirates, United Kingdom, United States

## Features

- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Audit Trail
- Automated Scheduling
- Barcoding/RFID
- CRM
- Calendar Management
- Compliance Management
- Contact Database
- Contract/License Management
- Customer History
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dispatch Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software)

## Related Categories

- [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software)
- [Maintenance Management Software](https://www.softwareadvice.com.au/directory/4390/cmms/software)
- [Field Service Management Software](https://www.softwareadvice.com.au/directory/4540/field-service/software)

## Alternatives

1. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews)
2. [Synchroteam](https://www.softwareadvice.com.au/software/14400/synchroteam) — 4.4/5 (95 reviews)
3. [Odoo](https://www.softwareadvice.com.au/software/77019/odoo-pos) — 4.2/5 (1294 reviews)
4. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews)
5. [ServiceM8](https://www.softwareadvice.com.au/software/32951/servicem8) — 4.5/5 (311 reviews)

## Reviews

### "Great FSM Software for Small and Medium companies & cost effective." — 5.0/5

> **Mohammad** | *16 March 2021* | Environmental Services | Recommendation rating: 10.0/10
> 
> **Pros**: The system set up is very easy, adding a lot of checklists, assets, locations and etc. through the csv upload saved a lot of time and cost on training. The support staff are very helpful and solve support requests very fast.
One of the most helpful features for us was being able to integrate the software with our website for customers to raise job tickets, which helped allocating resources faster. Our customers are very happy about this feature.
Great reporting capabilities, we are even able to tailor our reports to specific time.
> 
> **Cons**: Initial learning and understanding is little challenging, but after getting the hang of it, becomes super easy.
> 
> Overall, a good software that gets the job done, easy to use, great mobile application interface for technicians, and can be easily integrated with quickbooks, xero.

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### "MIMS exceeded our expectations" — 5.0/5

> **Frixos** | *29 March 2021* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: MIMS exceeded all the expectations, with automatic dispatching and scheduling features. Our customers are able to raise maintenance repair tickets directly through our website. 
MIMS saved my business during a pandemic and now it is easy to manage my teams remotely.
> 
> **Cons**: To be honest, the team is very happy with MIMS, and the only thing I can point out is that MIMS does not have offline capability.
> 
> We are paperless, my technicians are able to invoice directly from the field, which massively improved the time that my accounting team would spend on “chasing” customers.
Most importantly, we are able to add multiple customer systems/assets into the customers' contracts and run the preventive workflows with no delays.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/193312/mims)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/field-service/mims-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/193312/mims> |
| en-GB | <https://www.softwareadvice.co.uk/software/193312/mims> |
| en-IE | <https://www.softwareadvice.ie/software/193312/mims> |
| en-NZ | <https://www.softwareadvice.co.nz/software/193312/mims> |

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