--- description: Review of Autotask PSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Autotask PSA | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [Autotask PSA](/software/193903/autotask-psa) # Autotask PSA Canonical: https://www.softwareadvice.com.au/software/193903/autotask-psa Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/193903/autotask-psa?page=2) > Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. Autotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets. Autotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone. > > Verdict: Rated **4.3/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 155 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM - Calendar Management - Change Management ## Integrations (36 total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) - [Professional Services Automation Software](https://www.softwareadvice.com.au/directory/4135/psa/software) - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) ## Alternatives 1. [N-central](https://www.softwareadvice.com.au/software/161863/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.softwareadvice.com.au/software/30397/solarwinds-remote) — 4.3/5 (194 reviews) 3. [Syncro](https://www.softwareadvice.com.au/software/373866/syncro) — 4.6/5 (147 reviews) 4. [IT Glue](https://www.softwareadvice.com.au/software/351312/it-glue) — 4.6/5 (331 reviews) 5. [SuperOps](https://www.softwareadvice.com.au/software/323698/superops-ai) — 4.6/5 (65 reviews) ## Reviews ### "The Inside Scoop on Autotask PSA" — 5.0/5 > **Kavindu Githsara** | *17 March 2023* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless. > > **Cons**: Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly. > > While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services. ----- ### "A Powerful All-in-One PSA for Streamlined IT Operations" — 5.0/5 > **Simon** | *23 June 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing. Its integration with RMM tools and customizable workflows make it ideal for MSPs. > > **Cons**: The interface can feel outdated and clunky, and some customizations require too many steps. Reporting, while powerful, has a learning curve. ----- ### "Project Manager III" — 5.0/5 > **Monica** | *9 September 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Ease of use in most modules. Easy to access data and features. Easy to upload and extract data. Easy to develop and generate reports. > > **Cons**: The Project/ Tasks functionality feels constrained. I think that it's the UI. I'm used to using MS Project which is much more WYSIWYG. > > We're working to finalize configuration and data load in prep for launch. I've found it easy to learn and (mostly) use so far. ----- ### "Best IT Service management app I have ever used" — 5.0/5 > **Joshua** | *25 September 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: This is one of the best IT service management I have used so far, very easy to use. > > **Cons**: Extremely easy to use, its navigation is simple and user interface is also easy to understand. You don't need any formal training to start using AUTOTASK > > My experience with Autotask was nothing short of fantastic, and I really enjoyed using it. I'm not sure why management decided to switch to ServiceNow. ----- ### "Precicom Review" — 3.0/5 > **Isaac** | *8 August 2023* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Ticketing system is working woderfully.Contract management is easy to use and can profit largely any organisation.Centralized work environnement is usefull. > > **Cons**: CRM is not easy to use compare to other solutions on the market.The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a new web page always pops up when clicking on a field, which creates a lot of pop up pages rapidly and reduces effeciency).Live updates should be available when updating an opportunity.Duplicate opportunities should be available in opportunity search. Also, we should be able to modify opportunity fields in the opportunity search page and not always have to open each opportunity separatly.When creating a new opportunity, the sales process and the name of the company should appear first and be the first fields to edit, not the sales category.Not easy to connect to other platforms, such as Microsoft Suite (except Outlook).We should be able to call and write to clients from the CRM and keep all these interactions in history related to the opportunity.In opportunity search view, we should have more available columns, such as To Do (which should also be editable). > > As a PSA system, Autotask is working wonderfully for its ticketing system and contract management.As a user of Autotask PSA, my experience is related to sales only and I don't have many good points for the CRM part. Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to make it work. The CRM moduke should receive more updates to make it simpler and more user friendly. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/193903/autotask-psa?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/193903/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data