About FAXCOM

FAXCOM is an on-premise and cloud-based fax server software designed to help businesses send and receive faxes on a centralized platform. Professionals can receive faxes using Simple Mail Transfer Protocol (SMTP) and distribute documents in PDF format. FAXCOM provides an inbox, which allows organizations to view and access transmission details such as senders’ address, received date, number of pages, and delivery status. Managers can encrypt confidential information and configure access permissions to prevent the exploitation of sensitive data. Additionally, it lets users broadcast faxes to multiple recipients and ensure compliance with HIPAA, SOX and FERPA regulations. FAXCOM enables businesses to integrate the platform with various third-party email applications, such as Microsoft Outlook, Gmail, Office 365 and more. Pricing is available on request and support is extended via phone, email and other online measures.
FAXCOM Software - FAXCOM fax transmission
FAXCOM Software - FAXCOM inbox
FAXCOM Software - FAXCOM fax transmission - thumbnail
FAXCOM Software - FAXCOM inbox - thumbnail

FAXCOM pricing

FAXCOM does not have a free version but does offer a free trial.

Free Version:
No
Free trial:
Yes

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FAXCOM Reviews

Feature rating

Value for Money
0
Functionality
0
Ease of Use
0
Customer Support
0
5 reviews of 45 View all reviews
Paul L.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/12/2019

Gives New Functionality To An Old Technology

We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.

Pros

The ability to send or receive a fax anywhere from any device.
Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.)
Safeguards to prevent unauthorized use.
Automatic scan to document.

Cons

Metered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.

Response from Biscom

Yes, you're right - lots of companies still prefer fax, and it's often used as part of a document workflow. And you're right on the money about regulated industries - fax pages lying around for people to see is problematic. This is especially true in healthcare, where HIPAA requires more security around handling of patient information.

- Bill Ho, CEO

Replied 04/12/2019
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
5

4
Reviewed on 02/12/2019

Biscom Faxcom Review

Overall, the software works, support is well done, they are able to resolve almost every issue I've sent their way. Very knowledgeable and courteous team at Biscom. We have the 24/7 support license so there is always someone to speak to.

Would recommend with certain cautions around the team that is going to administer the software, would recommend taking training/admin courses (if they are available from Biscom) to better handle in-house troubleshooting before having to reach out for support.

Pros

Software is fairly customizable, however, support is needed for most config changes as it is not very user friendly. End user facing client is easy enough to use, integration with Epic is a plus albeit difficult to set up/support without contacting Biscom.

Cons

Ease of use from an administrator standpoint. Some of the frustration experience may just be coming from lack of basic troubleshooting knowledge around the application, but it seems as though once you've troubleshot logs, there isn't much left to do except contact support for next steps.
Design and layout of software folder structure is confusing and unintuitive. Had to take several screenshots of file paths just to remember how to perform basic troubleshooting steps in the future without professional support.

Response from Biscom

Biscom is a complex system and touches many applications and users, so configuration can be tricky if you're not familiar with all the different options. I agree that training is really great and important to maximize the investment - our customers who finish training often find they're only scratching the surface in what FAXCOM can do. Thank you for your kind words about our support team - they are truly a dedicated bunch that really care about our customers.

- Bill Ho, CEO

Replied 04/12/2019
Shan R.
  • Industry: Law Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

1
Reviewed on 20/11/2019

Where to start

None

Pros

Client interface appeared functional and easy to use

Cons

Does not support protocols it claims too, does not work with SIP trunk, Support is unhelpful, constantly drops or loses faxes

Response from Biscom

We're sorry to hear about this. We would like to work with you to ensure your faxing needs are being met. We work with many SIP providers but there are times that additional configuration is required based on the provider. I would personally be happy to work with you.
- Bill Ho, CEO

Replied 25/11/2019
Patrick O.
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 02/12/2019

Best Software for sending and receiving faxes

I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.

Pros

Simple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.

Cons

To get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.

Response from Biscom

Thank you for being such a great advocate! I have some good news for you too around cover sheets - we have a new way to generate them simply by creating the page in Microsoft Word, and printing through our cover sheet printer driver - what you see in Word is what you'll get in the cover sheet. Please contact your sales rep if you want to try this out.

- Bill Ho, CEO

Replied 04/12/2019
Michael C.
  • Industry: Warehousing
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2019

A product that delivers!

Great Product, not only a cost savings, but an environmental savings as well.

Pros

The Faxcom product is doing exactly what we were promised it would do. Setup was a cinch, and the customer service team walked us through every step. They can be counted on to pick up the phone right away if there are any issues. Great customer service, a great product, and a cost savings.....What else could you ask for?

Cons

The software was great, but it took us awhile to be able to receive invoices via email.

Response from Biscom

Not many people today realize that digital fax is paperless - and for many customers that equates to significant cost savings in terms of telephony, paper, toner, and all the manual labor and waiting around that's associated with legacy fax. Thank you for your nice comments! And, thank you for being a customer. - Bill Ho, CEO

Replied 25/11/2019

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